Bill, Below is the email you had sent us as well as the response, please note this was sent on Sunday when we are closedEmails as well submitted after a holiday as stated on our website response times will be delayed.When answering calls we have stated to customers that we were having phone errors with our connection, so I can assure you that you were not hung up on but disconnected due to our connectionI see your order was notated as well on the 30th which was the following dayWhen explain to you the production lead time of weeks (as we manufacture the product to order)you were unhappy with that and claimed this is a scam an stated you will be filing a charge backYour order was notated as that which is why no further processing of your order has been takenUnfortunately you stated you would file a charge back which put your order in a hold status as we can not complete it if your card company refunds you as well we wont manufacture product if you intend to cancel your orderWe responded in email letting you know this as wellWhich below is the reply as well as your responseI apologize for the confusion but our website states the product lead time an you were explained that on the 30th when we spoke to you on the phonePlease note the order will be held til further notice of a charge backSent: Sunday, November 29, 12:PM Subject: I will cancel order if you don't reply Body: This is my last email Either you tell me when I will get this order # [redacted] guaranteed Or I will cancel the order today It's your call ----------------------------------------------------------------------Sent Mon 12/7/2:PMHello Bill, We have notated your account that you were possible filing a charge back for scamThere has not been any progress since you stated so Please contact us via phone @ ###-###-#### to clarify if you would like to move forward Your business and patience is greatly appreciated!--------------------------------------------------------------------...⇄ Mon 12/14/6:AM No I want nothing from your company in anywayI had to file a complaint with the Revdex.com just to get you to reply to my emailAnd when I call and stay on hold for a hour you hang up on me Great way to run a business Sent from my iPad
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as I get a date they plan to deliver the product I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
William, I apologize that you were unsatisfied with your experience but as previously stated we were having technical issues with our phone lines as we are in a new buildingWe were contacting you via email to inform you that you were not hung up onAs well to avoid further issues with getting disconnectedAgain I apologize that we were unable to keep your business, and for any past miscommunication
James, I am showing we had email correspondence on the 11th of March, and I had explained the flood of emails we have received which has cause the delay in response timeYou did respond to that with "Excellent! Thank you very much for the update!" Your order has entered the packing queue an tracking was provided as well I had explain our current shipping backlog and as well refunded your shippingPlease email us at [redacted] if you have any further concerns or questions
Cliff,I apologize for the inconvenience as I was unaware that the correction order was never completedI will get this to my fulfillment department to get it shipped out ARArmor® Customer Support [redacted] *** * [redacted] ***
Bill, Below is the email you had sent us as well as the response, please note this was sent on Sunday when we are closedEmails as well submitted after a holiday as stated on our website response times will be delayed.When answering calls we have stated to customers that we were having phone errors with our connection, so I can assure you that you were not hung up on but disconnected due to our connectionI see your order was notated as well on the 30th which was the following dayWhen explain to you the production lead time of weeks (as we manufacture the product to order)you were unhappy with that and claimed this is a scam an stated you will be filing a charge backYour order was notated as that which is why no further processing of your order has been takenUnfortunately you stated you would file a charge back which put your order in a hold status as we can not complete it if your card company refunds you as well we wont manufacture product if you intend to cancel your orderWe responded in email letting you know this as wellWhich below is the reply as well as your responseI apologize for the confusion but our website states the product lead time an you were explained that on the 30th when we spoke to you on the phonePlease note the order will be held til further notice of a charge backSent: Sunday, November 29, 12:PM Subject: I will cancel order if you don't reply Body: This is my last email Either you tell me when I will get this order # [redacted] guaranteed Or I will cancel the order today It's your call ----------------------------------------------------------------------Sent Mon 12/7/2:PMHello Bill, We have notated your account that you were possible filing a charge back for scamThere has not been any progress since you stated so Please contact us via phone @ ###-###-#### to clarify if you would like to move forward Your business and patience is greatly appreciated!--------------------------------------------------------------------...⇄ Mon 12/14/6:AM No I want nothing from your company in anywayI had to file a complaint with the Revdex.com just to get you to reply to my emailAnd when I call and stay on hold for a hour you hang up on me Great way to run a business Sent from my iPad
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as I get a date they plan to deliver the product I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I still have not received any package and my original purcahse date was 1/7/ The company still has not even shipped the package yet
William, I apologize that you were unsatisfied with your experience but as previously stated we were having technical issues with our phone lines as we are in a new buildingWe were contacting you via email to inform you that you were not hung up onAs well to avoid further issues with getting disconnectedAgain I apologize that we were unable to keep your business, and for any past miscommunication
James, I am showing we had email correspondence on the 11th of March, and I had explained the flood of emails we have received which has cause the delay in response timeYou did respond to that with "Excellent! Thank you very much for the update!" Your order has entered the packing queue an tracking was provided as well I had explain our current shipping backlog and as well refunded your shippingPlease email us at [redacted] if you have any further concerns or questions
Cliff,I apologize for the inconvenience as I was unaware that the correction order was never completedI will get this to my fulfillment department to get it shipped out ARArmor® Customer Support [redacted] *** * [redacted] ***