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Arata Expositions Inc

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During a recent trade show in Long Beach, CA the rep taking our order at the show was asked to please check a price for chairs in addition to carpeting and a table BEFORE charging our business card. She stated she would do so, and then proceeded to charge us before providing the quote. I asked her to remove the chairs (2 metal chairs for 3 days = $300 - seriously) from the order. She made a call and said it would be removed the next day.
After returning from the trade show a week later, the charge was still not reversed so we called and got a different rep. This one told us that they would do the credit on the next Friday and that they keep any over charges to cover extraneous expenses. This after assuring me the charge would be credited the day after the error. And who has the right to hold money for an inappropriate charge for phantom charges?
It is over 2 weeks since the original issue as I write this and we still have not received our credit
It is unfortunate that vendors need to deal with this sort of thing from the only company offered by the trade show.

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Description: Trade Shows, Expositions & Fairs

Address: 15928 Tournament Dr, Gaithersburg, Maryland, United States, 20877

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