Arbor Artist Tree Service

This client did enroll their year old child in our program on May 29th, on a six month Lil’ Champions program This child was placed in an age specific class with other four to six year olds There is a very specific curriculum with a variety of physical martial arts skills that are required to advance from one belt level to the next The client is correct in saying that her child never had any behavioral issues (in class) In fact, her child was a great role model for other children We have for over twenty years practiced the Praise-Correct-Praise teaching model It has a very positive effect in the class room Often, we utilize proximity, praise-correct-praise to reward the child who is doing well and to help encourage someone close to that child that needs help Here is an example: Challenge: A Student is not sitting up straight and listening to the instructor.Solution: Instructor see’s a student modeling the behavior we are looking for close to the student who is having the challengeThe instructor says: “wow Johnny I like how you are sitting so tall and your eyes are focused on me like a Black Belt”Result: The modeling student has their confidence boosted and the student that needed more focus wants the same praise as the student next to them and conforms to the behavior The instructor then Rewards (praises) the new behavior and moves on If the student is still causing a distraction to the class the instructor will tell the student what he/she is looking for An example would be Johnny let me see you sit up tall and focus your eyes on me As a last result when a child isn’t complying with the teacher we do in fact have them do a few push ups to remind them that they need to work on self discipline We are in fact a martial arts school and many parents bring their children to us for self-discipline Our instructors are playful in class, especially in a Lil Champions four-six year old class There are times when our instructors playfully pick up the students and move them to their dot on the floor in class We certainly don’t manhandle kids and physically force kids to do push ups, that’s absurdWe also have a teaching philosophy of private reprimand and public praise We often have “office chats” with a child if there is something that needs to be addressed on a one-to-one basisThat being said we do not stand for children disrespecting their parents in public and if we see that we will call them out If praising this clients child as a role model in class and building his self confidence for the positive behavior that he was demonstrating to the class makes us wrong in her eyes then I guess we are wrong I was told by my instructor team about the glowing reviews this client was giving us days prior to wanting to pull her child out We did in fact try several times to schedule a time for us to chat face to face and she insisted that she was a "results oriented person and that there was nothing to talk about" Her child attended classes regularly starting May 29th, up until October 19th, based on our attendance records which are reflected by the client doing a “self check-in” at our attendance Kiosk All of which is documented The end result is the client was not willing to schedule a face to face meeting to resolve any challenges the client had We immediately relieved the client of their remaining contract which she was obligated to pay We thought it was the best course of action based on the tone of her emails and the several hang ups on our phone call attempts.It takes a village to raise a child and we believe our success record speaks for itself We have several hundred extremely satisfied clients that currently bring their children to our martial art school multiple times per week for the services we provide We are very sorry that our school is not the right fit for this client We wish you all the best and you can contact me personally any time on my personal cell at (920) 450-if we can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the response letter, attendance and check-ins are
mentioned. My son started his classes on
April 14th. During the six
months my son attended Champions, how many times was the writer of the response
letter present in class himself? Answer;
zero. Considering the one whom wrote the
response to my complaint has never participated, observed, attended classes, or
interacted with my son, I ask the person evaluating his response consider his
statement highly inaccurate. Champions presents a image of what is really going on
in the dojo. To the instructor’s credit
I’ve observed him to be an effective teacher, however I assume lately he has
simply become overworked trying to keep up with unrealistic class sizes
prompted by promotional events used to attract more students when class sizes
are already 12-16. I grew to feel the
facility only seeks status and financial gain and doesn’t organize material
with the student at heart. Please be
aware in my experience at Champions, many parents drop their kids off and leave
as if the dojo is a place of glorified babysitting. Those who are present are highly inattentive
preoccupied with cell phones. The realization
that parents perpetuate this pattern is disturbing, though that is their
prerogative.The methods used in the dojo do not constitute a praise-correct,
praise teaching model, but rather a form of negative condescending comparison
that hinders early stages of learning. A
praise correct teaching model is typically implemented in martial arts, applied
with mature students, not four year old children who have no comprehension of
the method. Being perpetually compared
to others can be highly detrimental to confidence at age four, and in front of
an audience it is humiliating making it totally inappropriate. I was NEVER made aware of this method when I
enrolled my sonThe examples wrote in the response letter were not the
statements said to the children in the dojoOn October 19th, please
let me clarify, I had a face to face meeting with the instructor compelled by his
teaching habits, which I describe as teasing and condescending. His exact words; “You and Archer are going to play a
game and whoever acts better will win and so far Archer is winning”.This spontaneous statement gives no clear directive and does
not clarify to the child what “better” is. Result, misbehavior continues and child feels he isn’t comparing. Why would one position two children age four to
compete and give one child a head start indicating he is already winning before
the “game” has even began? Unfair and in my opinion it was playing head gamesA proactive praise- correct- praise statement- “Take a knee, see everyone who is
taking a knee, please show listening and take a knee like this”... This statement gives a clear directive,
models the expected behavior and the end result, children all comply, then praise
is given. However this is NOT what was
happening.Statements used by the instructor were yelled over and over; “If you want to win you better
knock it off, Archer is winning” “I’m taking your belt away, stay on
your dot, I said knock it off” “I told you knock it off and stay
on your dot, stop playing with your belt now or you are going to do
pushups”. The child isn’t even allowed a response time at this rate
and is totally overwhelmed. My child
stood there worried he was going to lose his belt if he didn’t win and didn’t
know what to do to behave better while standing at attention watching a full
grown man tower over the children and yell. It is my parental responsibility to take preventive action for my child,
age four and certainly can’t advocate himselfA typical class size is -studentsClasses are only
minutes long, giving approximately 2.5-minutes per student to receive
individual attention from the instructor, making it more imperative that the
instructor uses efficient teaching methods. How much time is wasted when the instructor creates that much conflict
over a child playing with his belt? The
kids are all nervous or bored, playing with their belt is a human response. My child was not advancing his knowledge in
martial arts but rather stood at attention absorbing the dis function of a
chaotic environmentWhen I complained to the director, the instructor came over
to me and told me he already knew my child would win prior to positioning the
children to compete, as if I was supposed to be pacified by that theory. My problem was not stemming from the factor of “winning”, but was
a result of one child being set up for disappointment already predicting the
end result to be negative and then give my child the impression that he won
something when really he hadn’t. This
wasn’t fair, and why wasn’t he empowering all the children equally and setting
them up for success? I explained I didn’t accept my child influenced to believe
he must compete with misbehavior or that he was better than anyone else. This was not a praise-correct teaching method,
it was a power trip between instructor and four year olds. My child was not able to concentration and perpetually subjected
to stressful forms of reprimand each time the instructor stopped class to
compare disruptive behavior to my child’s compliant behavior. My child couldn’t focus because every few
minutes he heard his name being called out not understanding why he was
subjected to yelling when he was doing his best, as ALL the children were doing
their best. These kids are FOUR they
don’t comprehend what praise-correct, praise teaching methods are and after
observing the instructor’s attitude neither does he. If this is what the school has resorted to for years, I
wish to inquire the rate of black belts in comparison to the rate of little
champions that come and go. A little
girl experienced such anxiety during the September 24th, graduation
she broke down sobbing and crying in front of a huge crowd after she was
positioned to perform star block sets without being prepared. Certainly a sobbing crying child doesn’t
reflect a comfortable student. A core
value of leadership is being aware of the emotional labor of the groupAt the beginning of each class a creed is recited by the
students, which includes the statement: “Honesty from my heart”. If the staff at Champions wishes to deny
carrying children over their shoulder out of the dojo, grabbing uniforms to
gain compliance, stopping class to insist children do TEN pushups, taking away
belts, and reprimanding in the lobby, then that is a hypocrisy the staff must
carry. I am not going to accept,
condone, or participate in these methods and as I said before I am firm with my
feelings. I will not expose my child to
perpetual forms of negativity. And if
the owner wishes to refer to this type of treatment as manhandling, then let
him be the first to take a forward step towards change and show accountability
for his staff. As stated in their
response letter, “they are wrong”.Let us not overlook the concerning factor that there are numerous children all acting out but it seems only or of the misbehaving are made
a spectacle of in a class size of 12-16. The expectations are not applied equally and are highly inconsistent
rendering the methods bias. ALL kids
should be held to the same expectation and those demonstrating noncompliant
behavior should all be held to the same forms of accountability with consistent
effort and standardIf of the students are being disruptive and not following
instructions then all of the noncompliant group should receive the same end result. The instructor should show consistency if he
expects consistency from his students. Of the noncompliant students, still allowing a fraction of those who
were disruptive to receive their stripe while not allowing a fraction of
others who demonstrated the same disruptive behavior to receive their stripe
shows prejudice towards some students while favoring others. That is contradictingThe message sent to me
as a parent; “the testing methods are bias and inconsistent, how will my child
advance?” The message sent to students;
“it doesn’t matter if I behave or not because the naughty kids still get
rewarded.” And throughout the course
there is marginal emphasis advancing martial arts techniques, which have become
so limited and narrow it is unproductive.Please let it be made clear to the staff of Champions that: The response rate of my child is a result of my
parenting methods, the staff has made NO contribution to his behavior
therefore will not use him as a decoy to present a image of their school
allowing others to assume that the staff is responsible for the way my child
complies in class. I brought him there
to learn martial arts, he wasn’t learning anything other than that he is
expected to behave well while other kids around him misbehaved yet still
received the same reward. On October 21st, the instructor continued to
subject my child to the same methods. If
four year olds are expected to self-monitor, shouldn’t the instructor as
well? I wanted to keep Archer at
Champions because I hoped for what the program promised, but the facility was
not delivering the outcomes the image portrayedMy gut feeling told me to take
my child out of the program worried the problems there wouldn’t be
corrected. On Thursday October 23nd,
I exited the program once I concluded I didn’t have trust in the facility. I will confirm I am hurt and very
disappointed.There is no refund policy posted in the school and if there
is a written policy they have never provided me with a copy. It is now November 3nd, and the
owner still has not produced our file, an outline of my child’s
curriculum and ranking status, a copy of the contract, receipts, or any other
records. This facility has not provided
any form of credential or training experience which qualifies them to teach
leadership, or behavioral modification. If they have so many happy and satisfied customers, then Champions can
afford to reimburse what I calculate was $paid to their facility. During the next months this complaint is
kept on file I assume there will be an accumulation of others. I hope Champions realizes their methods are
the common denominator of the problem. My
child is still working toward his black belt with another instructor, however
had to start over at the white belt rank. During the months Champions facilitated his program, he learned very
little and developed sloppy habits that now need correcting. Champions should compensate my child for the
loss of his time, and the negative impact on his perception. Respectfully, *** ***

This client did enroll their year old child in our program on May 29th, on a six month Lil’ Champions program This child was placed in an age specific class with other four to six year olds. There is a very specific curriculum with a variety of physical martial arts skills
that are required to advance from one belt level to the next. The client is correct in saying that her child never had any behavioral issues (in class). In fact, her child was a great role model for other children We have for over twenty years practiced the Praise-Correct-Praise teaching model. It has a very positive effect in the class room. Often, we utilize proximity, praise-correct-praise to reward the child who is doing well and to help encourage someone close to that child that needs help Here is an example: Challenge: A Student is not sitting up straight and listening to the instructor.Solution: Instructor see’s a student modeling the behavior we are looking for close to the student who is having the challengeThe instructor says: “wow Johnny I like how you are sitting so tall and your eyes are focused on me like a Black Belt”Result: The modeling student has their confidence boosted and the student that needed more focus wants the same praise as the student next to them and conforms to the behavior The instructor then Rewards (praises) the new behavior and moves on. If the student is still causing a distraction to the class the instructor will tell the student what he/she is looking for. An example would be Johnny let me see you sit up tall and focus your eyes on me. As a last result when a child isn’t complying with the teacher we do in fact have them do a few push ups to remind them that they need to work on self discipline. We are in fact a martial arts school and many parents bring their children to us for self-discipline Our instructors are playful in class, especially in a Lil Champions four-six year old class. There are times when our instructors playfully pick up the students and move them to their dot on the floor in class. We certainly don’t manhandle kids and physically force kids to do push ups, that’s absurd. We also have a teaching philosophy of private reprimand and public praise. We often have “office chats” with a child if there is something that needs to be addressed on a one-to-one basisThat being said we do not stand for children disrespecting their parents in public and if we see that we will call them out If praising this clients child as a role model in class and building his self confidence for the positive behavior that he was demonstrating to the class makes us wrong in her eyes then I guess we are wrong I was told by my instructor team about the glowing reviews this client was giving us days prior to wanting to pull her child out. We did in fact try several times to schedule a time for us to chat face to face and she insisted that she was a "results oriented person and that there was nothing to talk about" Her child attended classes regularly starting May 29th, up until October 19th, based on our attendance records which are reflected by the client doing a “self check-in” at our attendance Kiosk. All of which is documented The end result is the client was not willing to schedule a face to face meeting to resolve any challenges the client had. We immediately relieved the client of their remaining contract which she was obligated to pay. We thought it was the best course of action based on the tone of her emails and the several hang ups on our phone call attempts.It takes a village to raise a child and we believe our success record speaks for itself. We have several hundred extremely satisfied clients that currently bring their children to our martial art school multiple times per week for the services we provide We are very sorry that our school is not the right fit for this client. We wish you all the best and you can contact me personally any time on my personal cell at (920) 450-5425 if we can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.In the response letter, attendance and check-ins are
mentioned.? My son started his classes on
April 14th.? During the six
months my son attended Champions, how many times was the writer of the response
letter present in class himself?? Answer;
zero.? Considering the one whom wrote the
response to my complaint has never participated, observed, attended classes, or
interacted with my son, I ask the person evaluating his response consider his
statement highly inaccurate.? Champions presents a image of what is really going on
in the dojo.? To the instructor’s credit
I’ve observed him to be an effective teacher, however I assume lately he has
simply become overworked trying to keep up with unrealistic class sizes
prompted by promotional events used to attract more students when class sizes
are already 12-16.? I grew to feel the
facility only seeks status and financial gain and doesn’t organize material
with the student at heart.? Please be
aware in my experience at Champions, many parents drop their kids off and leave
as if the dojo is a place of glorified babysitting.? Those who are present are highly inattentive
preoccupied with cell phones.? The realization
that parents perpetuate this pattern is disturbing, though that is their
prerogative.The methods used in the dojo do not constitute a praise-correct,
praise teaching model, but rather a form of negative condescending comparison
that hinders early stages of learning.? A
praise correct teaching model is typically implemented in martial arts, applied
with mature students, not four year old children who have no comprehension of
the method.? Being perpetually compared
to others can be highly detrimental to confidence at age four, and in front of
an audience it is humiliating making it totally inappropriate.? I was NEVER made aware of this method when I
enrolled my sonThe examples wrote in the response letter were not the
statements said to the children in the dojoOn October 19th, please
let me clarify, I had a face to face meeting with the instructor compelled by his
teaching habits, which I describe as teasing and condescending.? His exact words; ? ? ? ? “You and Archer are going to play a
game and whoever acts better will win and so far Archer is winning”.This spontaneous statement gives no clear directive and does
not clarify to the child what “better” is.? Result, misbehavior continues and child feels he isn’t comparing.? Why would one position two children age four to
compete and give one child a head start indicating he is already winning before
the “game” has even began? Unfair and in my opinion it was playing head gamesA proactive praise- correct- praise statement- ? ? ? ? “Take a knee, see everyone who is
taking a knee, please show listening and take a knee like this”...? This statement gives a clear directive,
models the expected behavior and the end result, children all comply, then praise
is given.? However this is NOT what was
happening.Statements used by the instructor were yelled over and over; ? ? ? ? “If you want to win you better
knock it off, Archer is winning” ? ? ? ? “I’m taking your belt away, stay on
your dot, I said knock it off”? ? ? ? “I told you knock it off and stay
on your dot, stop playing with your belt now or you are going to do
pushups”.? ? The child isn’t even allowed a response time at this rate
and is totally overwhelmed.? My child
stood there worried he was going to lose his belt if he didn’t win and didn’t
know what to do to behave better while standing at attention watching a full
grown man tower over the children and yell.? It is my parental responsibility to take preventive action for my child,
age four and certainly can’t advocate himselfA typical class size is -studentsClasses are only
minutes long, giving approximately 2.5-minutes per student to receive
individual attention from the instructor, making it more imperative that the
instructor uses efficient teaching methods.? How much time is wasted when the instructor creates that much conflict
over a child playing with his belt?? The
kids are all nervous or bored, playing with their belt is a human response.? My child was not advancing his knowledge in
martial arts but rather stood at attention absorbing the dis function of a
chaotic environmentWhen I complained to the director, the instructor came over
to me and told me he already knew my child would win prior to positioning the
children to compete, as if I was supposed to be pacified by that theory.? My problem was not ? stemming from the factor of “winning”, but was
a result of one child being set up for disappointment already predicting the
end result to be negative and then give my child the impression that he won
something when really he hadn’t.? This
wasn’t fair, and why wasn’t he empowering all the children equally and setting
them up for success? I explained I didn’t accept my child influenced to believe
he must compete with misbehavior or that he was better than anyone else.? This was not a praise-correct teaching method,
it was a power trip between instructor and four year olds.? My child was not able to concentration and perpetually subjected
to stressful forms of reprimand each time the instructor stopped class to
compare disruptive behavior to my child’s compliant behavior.? My child couldn’t focus because every few
minutes he heard his name being called out not understanding why he was
subjected to yelling when he was doing his best, as ALL the children were doing
their best.? These kids are FOUR they
don’t comprehend what praise-correct, praise teaching methods are and after
observing the instructor’s attitude neither does he.? If this is what the school has resorted to for years, I
wish to inquire the rate of black belts in comparison to the rate of little
champions that come and go.? A little
girl experienced such anxiety during the September 24th, graduation
she broke down sobbing and crying in front of a huge crowd after she was
positioned to perform star block sets without being prepared.? Certainly a sobbing crying child doesn’t
reflect a comfortable student.? A core
value of leadership is being aware of the emotional labor of the groupAt the beginning of each class a creed is recited by the
students, which includes the statement: “Honesty from my heart”.? If the staff at Champions wishes to deny
carrying children over their shoulder out of the dojo, grabbing uniforms to
gain compliance, stopping class to insist children do TEN pushups, taking away
belts, and reprimanding in the lobby, then that is a hypocrisy the staff must
carry.? I am not going to accept,
condone, or participate in these methods and as I said before I am firm with my
feelings.? I will not expose my child to
perpetual forms of negativity.? And if
the owner wishes to refer to this type of treatment as manhandling, then let
him be the first to take a forward step towards change and show accountability
for his staff.? As stated in their
response letter, “they are wrong”.Let us not overlook the concerning factor that there are numerous children all acting out but it seems only or of the misbehaving are made
a spectacle of in a class size of 12-16.? The expectations are not applied equally and are highly inconsistent
rendering the methods bias.? ALL kids
should be held to the same expectation and those demonstrating noncompliant
behavior should all be held to the same forms of accountability with consistent
effort and standardIf of the students are being disruptive and not following
instructions then all of the noncompliant group should receive the same end result.? The instructor should show consistency if he
expects consistency from his students.? Of the noncompliant students, still allowing a fraction of those who
were disruptive to receive their stripe while not allowing a fraction of
others who demonstrated the same disruptive behavior to receive their stripe
shows prejudice towards some students while favoring others.? That is contradictingThe message sent to me
as a parent; “the testing methods are bias and inconsistent, how will my child
advance?”? The message sent to students;
“it doesn’t matter if I behave or not because the naughty kids still get
rewarded.”? And throughout the course
there is marginal emphasis advancing martial arts techniques, which have become
so limited and narrow it is unproductive.Please let it be made clear to the staff of Champions that: ? ? ? ? The response rate of my child is a result of my
parenting methods, the staff has made NO contribution to his behavior
therefore will not use him as a decoy to present a image ? ? ? ? of their school
allowing others to assume that the staff is responsible for the way my child
complies in class.? I brought him there
to learn martial arts, he wasn’t learning anything ? ? ? ? other than that he is
expected to behave well while other kids around him misbehaved yet still
received the same reward.? ? On October 21st, the instructor continued to
subject my child to the same methods.? If
four year olds are expected to self-monitor, shouldn’t the instructor as
well?? I wanted to keep Archer at
Champions because I hoped for what the program promised, but the facility was
not delivering the outcomes the image portrayedMy gut feeling told me to take
my child out of the program worried the problems there wouldn’t be
corrected.? On Thursday October 23nd,
I exited the program once I concluded I didn’t have trust in the facility.? I will confirm I am hurt and very
disappointed.There is no refund policy posted in the school and if there
is a written policy they have never provided me with a copy.? It is now November 3nd, and the
owner still has not produced our file, an outline of my child’s
curriculum and ranking status, a copy of the contract, receipts, or any other
records.? This facility has not provided
any form of credential or training experience which qualifies them to teach
leadership, or behavioral modification.? If they have so many happy and satisfied customers, then Champions can
afford to reimburse what I calculate was $paid to their facility.? During the next months this complaint is
kept on file I assume there will be an accumulation of others.? I hope Champions realizes their methods are
the common denominator of the problem.? My
child is still working toward his black belt with another instructor, however
had to start over at the white belt rank.? During the months Champions facilitated his program, he learned very
little and developed sloppy habits that now need correcting.? Champions should compensate my child for the
loss of his time, and the negative impact on his perception.? Respectfully, *** ***

This client did enroll their 4 year old child in our program on May 29th, 2015 on a six month Lil’ Champions program.  This child was placed in an age specific class with other four to six year olds.  There is a very specific curriculum with a variety of physical martial arts skills...

that are required to advance from one belt level to the next.  The client is correct in saying that her child never had any behavioral issues (in class).  In fact, her child was a great role model for other children.  We have for over twenty years practiced the Praise-Correct-Praise teaching model.  It has a very positive effect in the class room.  Often, we utilize proximity, praise-correct-praise to reward the child who is doing well and to help encourage someone close to that child that needs help.  Here is an example:  Challenge: A Student is not sitting up straight and listening to the instructor.Solution: Instructor see’s a student modeling the behavior we are looking for close to the student who is having the challenge. The instructor says: “wow Johnny I like how you are sitting so tall and your eyes are focused on me like a Black Belt”Result:   The modeling student has their confidence boosted and the student that needed more focus wants the same praise as the student next to them and conforms to the behavior.   The instructor then Rewards (praises) the new behavior and moves on.  If the student is still causing a distraction to the class the instructor will tell the student what he/she is  looking for.  An example would be Johnny let me see you sit up tall and focus your eyes on me.  As a last result when a child isn’t complying with the teacher we do in fact have  them do a few push ups to remind them that they need to work on self discipline.  We are in fact a martial arts school and many parents bring their children to us for self-discipline.  Our instructors are playful in class, especially in a Lil Champions four-six year old class.  There are times when our instructors playfully pick up the students and move them to their dot on the floor in class.  We certainly don’t manhandle kids and physically force kids to do push ups, that’s absurd. We also have a teaching philosophy of private reprimand and public praise.  We often have “office chats” with a child if there is something that needs to be addressed on a one-to-one basis. That being said we do not stand for children disrespecting their parents in public and if we see that we will call them out.  If praising this clients child as a role model in class and building his self confidence for the positive behavior that he was demonstrating to the class makes us wrong in her eyes then I guess we are wrong.  I was told by my instructor team about the glowing reviews this client was giving us 3 days prior to wanting to pull her child out.  We did in fact try several times to schedule a time for us to chat face to face and she insisted that she was a "results oriented person and that there was nothing to talk about".  Her child attended classes regularly starting May 29th, 2015 up until October 19th, 2015 based on our attendance records which are reflected by the client doing a “self check-in” at our attendance Kiosk.  All of which is documented.  The end result is the client was not willing to schedule a face to face meeting to resolve any challenges the client had.  We immediately relieved the client of their remaining contract which she was obligated to pay.  We thought it was the best course of action based on the tone of her emails and the several hang ups on our phone call attempts.It takes a village to raise a child and we believe our success record speaks for itself.  We have several hundred extremely satisfied clients that currently bring their children to our martial art school multiple times per week for the services we provide.   We are very sorry that our school is not the right fit for this client.  We wish you all the best and you can contact me personally any time on my personal cell at (920) 450-5425 if we can be of further assistance.