Arbor Commercial Mortgage, LLC.

If you are considering a commercial loan through Arbor, don't, just stop and go elsewhere. Yes, their rates may seem awfully good, but you'll pay for it later, many times over. They try to control every aspect of your business (I own multi-family properties), schedule inspections without advance notice and will not adjust to your schedule AT ALL. They hold back funds for repairs, but won't reimburse you if you do these repairs yourself, you'll only get the money if you hire a contractor (here is that part where the savings comes back to bite you), and if you actually have a legitimate expense to be reimbursed for, prepare to wait a long time for them to get to it (going on 9 months for the last request). But god forbid if you miss the deadline to get them your quarterly reports, they'll mail you threatening letters one day after the deadline.
One last issue is they switch account managers on you almost every half year, so if you think you have some good rapport going, they'll switch on you again and you'll have to start over.

Review: Deposit for "third party reports" of $10,000 was required by Lender. Deposit was made by customer and then Lender came back and asked for additional reports and additional fees nearly doubling the original deposit for third party reports. When it became apparent that Lender was just spending all my money on a continual request for new fees and reports, I asked them to stop spending money and send me the supposed reports for which the $10,000 was spent. Lender refused to send me the reports that I paid for or return the deposit. Bad faith in collecting a deposit for third party reports and then not delivering to me the third party reports for which I paid the deposit. Lender wants to just suck more money for more reports.Upon further investigation, the reports that the Lender required could be had for substantially less than what the Lender is paying. Lender is good at spending other peoples money for reports, but not good at delivering the reports to the party that paid for them.Desired Settlement: Either return my deposit for the reports, or deliver the reports.

Consumer

Response:

Thanks for your help. Complaint ID [redacted], has now been settled.

Sincerely,