Arbor Mutual LLC

Revdex.com: Mr [redacted] has acknowledged that at least two invitations were sent after we requested to be removed from his mailing list and one after our confrontational phone conversation when he arrogantly responded that he "was not worried" about future consequences if another invitation was receivedWe accept his apology and consider this issue resolved if we do not receive any additional unwanted mail from Mr [redacted] in the future [redacted] and [redacted]

Mr*** is not a client and has never attended an ArborMutual event nor visited us to discuss our services. As a financial services company, Arbor Mutualfrequently holds public educational workshops for retirees in the central Texasarea, which are typically held at a local restaurantThe
information anddinner are provided without charge and there is never an obligation to dobusinessAttendees are informed about our free events via direct mail, whichis managed by a third party marketing companyWe send roughly 30,000invitations each month and have never had a complaint until the ***After receiving one of our invitations, the ***s calledand left a couple messages with our answering service and requested to beremoved from our mailing listMr*** also called my personal assistant andcomplained about receiving our invitations and after asking to confirm hismailing address Mr*** abruptly responded that we already had his addressand hung upSoon after, Mr*** called me directly and was confrontationaland threatened to take legal action and publicly defame our companyI offeredmy sincerest apologies and assured him that we would contact our direct mailcompany and ask that they take them off our list, which we didI also had myassistant call the mail company at a later date to confirm that they hadhonored our requestI recently received an email from Revdex.com indicating that the***s had filed a complaint after having received another invitationWe werevery shocked and disappointed that this happenedAfter some investigation welearned that the direct mail company had failed to remove his wife’s name fromour listAfter complaining to and resolving the issue with the direct mailcompany, I emailed Mr *** and offered my apologies again and confirmed thattheir records were no longer on our listIt is our mission to serve our clients at the highest levelof professionalism and provide the industry’s most competitive retirementproducts and solutionsOur clients have been very satisfied with our servicesand frequently refer family and friendsIt is our deepest regret that the*** have not had the same experienceWe hope for their forgiveness andwish them the best

Revdex.com:
Mr. [redacted] has acknowledged that at least two invitations were sent after we requested to be removed from his mailing list and one after our confrontational phone conversation when he arrogantly responded that he "was not worried" about future consequences if another invitation was received. We accept his apology and consider this issue resolved if we do not receive any additional unwanted mail from Mr. [redacted] in the future.
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