Arbor Pro

Last December (2013), with snow covering the still unfrozen ground, Arbor Pro cut down a tree in my NEIGHBOR’s yard. The work crew showed up with a bunch of equipment including a whole stack of plywood that I assumed they would lay on the ground to “spread out the load” of the heavier equipment. For whatever reason, the crew decided not to use the plywood. The end result: (besides chipping a few of my garden “daisy-pavers”) the equipment left ruts and deep dents in MY lawn – damage which became very obvious when the snow finally cleared out in spring. On April 7th, one of their people came out to see me about this and his first words were: “We take these issues very seriously” and then promised to “send out a crew to fix the lawn damage” – nobody ever came. I ended up fixing the damage myself. They had their chance to “make things right” and they chose to ignore it; shame on them

I was really impressed with this company from start to finish. Beginning with my first contact with them they responded quickly sending someone out right away. Proof of insurance was shown right away. I live in a heavily wooded neighborhood where we recieve quite a few solicitations for tree work and it leaves you with a lot of hesitation thinking everyone believes they're a tree trimmer. I had 3 very tall dying trees needing removal using the portable lift machine this company has. I needed a company with the right equipment and the knowledge that goes with using it to do the job. These guys did the job efficiently AND safely. They did such a good job cleaning up my yard it looked like the trees were never there. Both the estimater and the lead foreman the day of removal spent time going over their thoughts on my yard/trees as a whole giving guidance on the remaining trees in the future. This company did a great job and I will not hesitate calling them again or recommending them to anyone needing tree work done.