FIRST, ARBOR PRO TREE EXPERTS WOULD LIKE TO APOLOGIZE TO THE CLIENTIT WAS NOT OUR INTENTIONS TO AVOID HER COMPLAINTSTHE BUSINESS WAS BEING RAN BY ONLY PERSON AT THE ***E OF THE MATTER, AND EVEN THOUGH SOMEONE HAD STATED THE OWNER (***) WOULD GET BACK TO THE CLIENT IN A ***ELY MANNER, THE OWNER WAS UNABLE TO DO SOHE IS A VERY BUSY PERSON AND ***E DOES NOT ALLOW HIM TO MAKE PHONE CALLS TO EVERYONE WITH CONCERNS
THE OFFICE ASSOCIATE WAS NOT GIVEN THE AUTHORITY TO CHANGE THE AMOUNT THAT WAS OWED, DUE TO NOT HAVE BEING EMPLOYED WITH THE COMPANY DURING THE ***E THAT THE SERVICES WERE PROVIDED
ALL OF OUR FIELD TECH'S ARE EXTENSIVELY TRAINED AND FOR A CLIENT TO SAY THAT THEY DID NOT DO THE JOB CORRECTLY IS AN INSULT TO OUR PROFESSIONALSTHE ACCOUNTANT THAT WAS IN CHARGE OF THE COLLECTION PROCESS SENT THE CLIENT A COPY OF THEIR STATEMENT (MORE THAN ONCE), MADE MORE THAN ONE PHONE CALL IN ATTEMPT TO COLLECT, AND THE ORIGINAL WORK ORDER WOULD HAVE BEEN PLACED ON THE FRONT DOOR, IF THE CLIENT WAS NOT HOME DURING THE ***E OF SERVICE
THE COLLECTION LETTER THAT WAS SENT TO THE CLIENT WAS THE COMPANIES FINAL RESPONSE TO THE UNPAID INVOICETHE COMPANY DID NOT HEAR BACK, OR RECEIVE PAYMENT FROM THE CLIENT AFTER THE COLLECTION LETTER WAS SENT, OR THE ISSUE WOULD HAVE RESOLVED WITHOUT BEING SENT TO COLLECTIONS
THE FEMALE THE CLIENT HAD TALKED TO, ONLY SPOKE WITH THE CLIENT ONE ***E, AND SHE HAD MADE THE PHONE CALL
I DO APOLOGIZE IF THERE WAS SOMEONE WORKING ON YOUR ACCOUNT PRIOR TO OUR NEW ACCOUNT RECEIVABLES TECH, THERE WERE NO NOTES TAKEN ON THE INVOICE STATING THAT THERE WERE ISSUES
WE ARE TRYING TO CATCH UP TO SOME ISSUE'S THAT OFTEN OCCUR WHEN A COMPANY IS UNDER STAFFED
THE OWNER UNFORTUNATELY WILL BE UNABLE TO CONTACT THE CLIENT DUE TO OTHER OBLIGATIONS, BUT I HOPE THIS RESPONSE WILL LET MSHORTON UNDERSTAND IT WASN'T OUR INTENTIONS TO LOSE A CUSTOMER
WE ARE JUST A COMPANY TRYING TO RESOLVE SOME UNPAID ACCOUNTS, AND UNFORTUNATELY, SHE WAS ONE OF THEM
AFTER SENDING A NUMBER OF STATEMENTS AND TALKING WITH THE CUSTOMER WHO REFUSED TO PAY A INVOICE IN WHICH WAS OWED DUE TO SERVICES THAT HAD BEEN COMPLETED, OUR COMPANY HAD NO OTHER CHOICE THAN TO SEND TO COLLECTIONS. IF THE CUSTOMER WAS UNWILLING TO PAY THE AMOUNT OWED, AND WE WERE UNABLE TO COME TO...
SOME REASONABLE CONCLUSION, THAN WE HAD TO PURSUE THE AMOUNT OWED THROUGH AN OUTSIDE SOURCE.
THE CUSTOMER KNEW THAT THE SERVICES HAD BEEN PROVIDED, BUT WAS UNWILLING TO PAY FOR THE SERVICES RENDERED. AFTER SPEAKING WITH THE CUSTOMER, AND REALIZING THERE WASN'T MUCH THE COMPANY COULD DO TO CONVINCE THE CUSTOMER THE SERVICES WERE PROFESSIONALLY PROVIDED, OUR NEXT OPTION WAS TO SEND TO AN OUTSIDE SOURCE.
UNFORTUNATELY, WE DID NOT WANT TO LOSE A CUSTOMER, BUT WHEN THEY ARE UNWILLING TO COME TO A REASONABLE SOLUTION TO THE PROBLEM, THEN OTHER ACTIONS NEEDED TO BE TAKEN.
Complaint: [redacted]
I am rejecting this response because: They never addressed the poorly qualified employees who are sent out to spray. When I originally called the first [redacted]e - I was told they had several people had called in and that the individual was no longer with them. Arbor Pro Tree did not address payment which was to be waved in 2014! I called several [redacted]es over months left messages for "[redacted]" to call me back about concerns with the wrong trees being sprayed.I never with two years got a single call from [redacted] or anyone. I stopped using them after some 25 years of service.Not even close to good service for a long[redacted]e customer. Especially the new "female" who claimed to be the one handling accounts now. She last said to me I will let [redacted] know abs give you a call.Next thing I know they turned my account over to collections without the curtesy of a simple phone call.Not resolvedbad rating
Sincerely,
[redacted]
FIRST, ARBOR PRO TREE EXPERTS WOULD LIKE TO APOLOGIZE TO THE CLIENTIT WAS NOT OUR INTENTIONS TO AVOID HER COMPLAINTSTHE BUSINESS WAS BEING RAN BY ONLY PERSON AT THE ***E OF THE MATTER, AND EVEN THOUGH SOMEONE HAD STATED THE OWNER (***) WOULD GET BACK TO THE CLIENT IN A ***ELY MANNER, THE OWNER WAS UNABLE TO DO SOHE IS A VERY BUSY PERSON AND ***E DOES NOT ALLOW HIM TO MAKE PHONE CALLS TO EVERYONE WITH CONCERNS
THE OFFICE ASSOCIATE WAS NOT GIVEN THE AUTHORITY TO CHANGE THE AMOUNT THAT WAS OWED, DUE TO NOT HAVE BEING EMPLOYED WITH THE COMPANY DURING THE ***E THAT THE SERVICES WERE PROVIDED
ALL OF OUR FIELD TECH'S ARE EXTENSIVELY TRAINED AND FOR A CLIENT TO SAY THAT THEY DID NOT DO THE JOB CORRECTLY IS AN INSULT TO OUR PROFESSIONALSTHE ACCOUNTANT THAT WAS IN CHARGE OF THE COLLECTION PROCESS SENT THE CLIENT A COPY OF THEIR STATEMENT (MORE THAN ONCE), MADE MORE THAN ONE PHONE CALL IN ATTEMPT TO COLLECT, AND THE ORIGINAL WORK ORDER WOULD HAVE BEEN PLACED ON THE FRONT DOOR, IF THE CLIENT WAS NOT HOME DURING THE ***E OF SERVICE
THE COLLECTION LETTER THAT WAS SENT TO THE CLIENT WAS THE COMPANIES FINAL RESPONSE TO THE UNPAID INVOICETHE COMPANY DID NOT HEAR BACK, OR RECEIVE PAYMENT FROM THE CLIENT AFTER THE COLLECTION LETTER WAS SENT, OR THE ISSUE WOULD HAVE RESOLVED WITHOUT BEING SENT TO COLLECTIONS
THE FEMALE THE CLIENT HAD TALKED TO, ONLY SPOKE WITH THE CLIENT ONE ***E, AND SHE HAD MADE THE PHONE CALL
I DO APOLOGIZE IF THERE WAS SOMEONE WORKING ON YOUR ACCOUNT PRIOR TO OUR NEW ACCOUNT RECEIVABLES TECH, THERE WERE NO NOTES TAKEN ON THE INVOICE STATING THAT THERE WERE ISSUES
WE ARE TRYING TO CATCH UP TO SOME ISSUE'S THAT OFTEN OCCUR WHEN A COMPANY IS UNDER STAFFED
THE OWNER UNFORTUNATELY WILL BE UNABLE TO CONTACT THE CLIENT DUE TO OTHER OBLIGATIONS, BUT I HOPE THIS RESPONSE WILL LET MSHORTON UNDERSTAND IT WASN'T OUR INTENTIONS TO LOSE A CUSTOMER
WE ARE JUST A COMPANY TRYING TO RESOLVE SOME UNPAID ACCOUNTS, AND UNFORTUNATELY, SHE WAS ONE OF THEM
AFTER SENDING A NUMBER OF STATEMENTS AND TALKING WITH THE CUSTOMER WHO REFUSED TO PAY A INVOICE IN WHICH WAS OWED DUE TO SERVICES THAT HAD BEEN COMPLETED, OUR COMPANY HAD NO OTHER CHOICE THAN TO SEND TO COLLECTIONS. IF THE CUSTOMER WAS UNWILLING TO PAY THE AMOUNT OWED, AND WE WERE UNABLE TO COME TO...
SOME REASONABLE CONCLUSION, THAN WE HAD TO PURSUE THE AMOUNT OWED THROUGH AN OUTSIDE SOURCE.
THE CUSTOMER KNEW THAT THE SERVICES HAD BEEN PROVIDED, BUT WAS UNWILLING TO PAY FOR THE SERVICES RENDERED. AFTER SPEAKING WITH THE CUSTOMER, AND REALIZING THERE WASN'T MUCH THE COMPANY COULD DO TO CONVINCE THE CUSTOMER THE SERVICES WERE PROFESSIONALLY PROVIDED, OUR NEXT OPTION WAS TO SEND TO AN OUTSIDE SOURCE.
UNFORTUNATELY, WE DID NOT WANT TO LOSE A CUSTOMER, BUT WHEN THEY ARE UNWILLING TO COME TO A REASONABLE SOLUTION TO THE PROBLEM, THEN OTHER ACTIONS NEEDED TO BE TAKEN.
Complaint: [redacted]
I am rejecting this response because: They never addressed the poorly qualified employees who are sent out to spray. When I originally called the first [redacted]e - I was told they had several people had called in and that the individual was no longer with them. Arbor Pro Tree did not address payment which was to be waved in 2014! I called several [redacted]es over months left messages for "[redacted]" to call me back about concerns with the wrong trees being sprayed.I never with two years got a single call from [redacted] or anyone. I stopped using them after some 25 years of service.Not even close to good service for a long[redacted]e customer. Especially the new "female" who claimed to be the one handling accounts now. She last said to me I will let [redacted] know abs give you a call.Next thing I know they turned my account over to collections without the curtesy of a simple phone call.Not resolvedbad rating
Sincerely,
[redacted]