Complaint: [redacted] I am rejecting this response because: They never addressed the poorly qualified employees who are sent out to sprayWhen I originally called the first ***e - I was told they had several people had called in and that the individual was no longer with themArbor Pro Tree did not address payment which was to be waved in 2014! I called several ***es over months left messages for "***" to call me back about concerns with the wrong trees being sprayed.I never with two years got a single call from [redacted] or anyoneI stopped using them after some years of service.Not even close to good service for a long***e customerEspecially the new "female" who claimed to be the one handling accounts nowShe last said to me I will let [redacted] know abs give you a call.Next thing I know they turned my account over to collections without the curtesy of a simple phone call.Not resolvedbad rating Sincerely, [redacted]
AFTER SENDING A NUMBER OF STATEMENTS AND TALKING WITH THE CUSTOMER WHO REFUSED TO PAY A INVOICE IN WHICH WAS OWED DUE TO SERVICES THAT HAD BEEN COMPLETED, OUR COMPANY HAD NO OTHER CHOICE THAN TO SEND TO COLLECTIONSIF THE CUSTOMER WAS UNWILLING TO PAY THE AMOUNT OWED, AND WE WERE UNABLE TO COME TO SOME REASONABLE CONCLUSION, THAN WE HAD TO PURSUE THE AMOUNT OWED THROUGH AN OUTSIDE SOURCE THE CUSTOMER KNEW THAT THE SERVICES HAD BEEN PROVIDED, BUT WAS UNWILLING TO PAY FOR THE SERVICES RENDEREDAFTER SPEAKING WITH THE CUSTOMER, AND REALIZING THERE WASN'T MUCH THE COMPANY COULD DO TO CONVINCE THE CUSTOMER THE SERVICES WERE PROFESSIONALLY PROVIDED, OUR NEXT OPTION WAS TO SEND TO AN OUTSIDE SOURCE UNFORTUNATELY, WE DID NOT WANT TO LOSE A CUSTOMER, BUT WHEN THEY ARE UNWILLING TO COME TO A REASONABLE SOLUTION TO THE PROBLEM, THEN OTHER ACTIONS NEEDED TO BE TAKEN
Complaint: [redacted] I am rejecting this response because: They never addressed the poorly qualified employees who are sent out to sprayWhen I originally called the first ***e - I was told they had several people had called in and that the individual was no longer with themArbor Pro Tree did not address payment which was to be waved in 2014! I called several ***es over months left messages for "***" to call me back about concerns with the wrong trees being sprayed.I never with two years got a single call from [redacted] or anyoneI stopped using them after some years of service.Not even close to good service for a long***e customerEspecially the new "female" who claimed to be the one handling accounts nowShe last said to me I will let [redacted] know abs give you a call.Next thing I know they turned my account over to collections without the curtesy of a simple phone call.Not resolvedbad rating Sincerely, [redacted]
AFTER SENDING A NUMBER OF STATEMENTS AND TALKING WITH THE CUSTOMER WHO REFUSED TO PAY A INVOICE IN WHICH WAS OWED DUE TO SERVICES THAT HAD BEEN COMPLETED, OUR COMPANY HAD NO OTHER CHOICE THAN TO SEND TO COLLECTIONSIF THE CUSTOMER WAS UNWILLING TO PAY THE AMOUNT OWED, AND WE WERE UNABLE TO COME TO SOME REASONABLE CONCLUSION, THAN WE HAD TO PURSUE THE AMOUNT OWED THROUGH AN OUTSIDE SOURCE THE CUSTOMER KNEW THAT THE SERVICES HAD BEEN PROVIDED, BUT WAS UNWILLING TO PAY FOR THE SERVICES RENDEREDAFTER SPEAKING WITH THE CUSTOMER, AND REALIZING THERE WASN'T MUCH THE COMPANY COULD DO TO CONVINCE THE CUSTOMER THE SERVICES WERE PROFESSIONALLY PROVIDED, OUR NEXT OPTION WAS TO SEND TO AN OUTSIDE SOURCE UNFORTUNATELY, WE DID NOT WANT TO LOSE A CUSTOMER, BUT WHEN THEY ARE UNWILLING TO COME TO A REASONABLE SOLUTION TO THE PROBLEM, THEN OTHER ACTIONS NEEDED TO BE TAKEN