We've reviewed the disputed items and are working with the tenant and owner to make adjustments to the deposit charges. A revised deposit disposition will be created as soon as approved by the homeowner. Best Regards,Luc P M[redacted]President,...
Thank you for the reminder, however this issue was resolved shortly after the complaint was placed. We immediately contacted [redacted] to get familiar with the situation and correct the service issue. [redacted] explained the problem she experienced and we offered her a full refund of her application fees plus an additional $100 for the hassle. We've also re-trained some staff to help ensure that a similar service problem like this doesn't happen again. She was appreciative of the offer and wrote the attached email showing that she contacted the Revdex.com to state that she was very satisfied with the resolution.I spoke with the Revdex.com last week and sent an email to [redacted], as directed, to ensure the matter was settled and corrected reflected on our profile.Please feel free to contact me if you have any further questions.[redacted]President, Rentals America[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom It May Concern,I wanted to let the Revdex.com know that I was contacted by [redacted] the President of Rentals America. Mr. [redacted] truly blew me away with his professionalism. He listened to my concerns and went above and beyond to make sure I felt appreciated. He apologized on behalf of his...
employee for falling short on customer service; refunded my application fees and an additional amount for the time that was wasted. His generosity has completely turned my experience around. He took the time to explain the whole process and also advised me of tips for my future searches which I really appreciated. Mr. [redacted] knows what customer service is and he showed that in his actions. I want to Thank Mr. [redacted] for caring enough to contact me within hours of my complaint and going above and beyond to make it right.Beyond Impressed,[redacted]
We're very sorry that Mr. [redacted] didn't receive the refund check for your application fee. Unlike most management companies, we refund application fees if a background screening wasn't done. Mr. [redacted] is indeed owed the $90 application fee that he paid. We mailed the...
refund check on 8/25/16 to the address submitted on his application, which was [redacted]. However, the Revdex.com complaint noted Mr. [redacted]'s address as [redacted]. We suspect that is what caused the check to not be delivered. We’ve attached your application and a screenshot of the payment we sent for reference. To clarify: We do not operate any other real estate company. We also don’t have any desire to retain these fees. The information that our team provided regarding the payment being mailed was truthful, although the mailing address may have been incorrect. We've reached out to Mr. [redacted] by phone and email and just await his response. We look forward to speaking with him and getting a new payment issued. Please contact me directly if there are any further questions or concerns regarding this matter. Best Regards,Luc P M[redacted]Designated Broker[redacted]
[redacted]
We've reviewed the disputed items and are working with the tenant and owner to make adjustments to the deposit charges. A revised deposit disposition will be created as soon as approved by the homeowner. Best Regards,Luc P M[redacted]President,...
Rentals America[redacted]
Thank you for the reminder, however this issue was resolved shortly after the complaint was placed. We immediately contacted [redacted] to get familiar with the situation and correct the service issue. [redacted] explained the problem she experienced and we offered her a full refund of her application fees plus an additional $100 for the hassle. We've also re-trained some staff to help ensure that a similar service problem like this doesn't happen again. She was appreciative of the offer and wrote the attached email showing that she contacted the Revdex.com to state that she was very satisfied with the resolution.I spoke with the Revdex.com last week and sent an email to [redacted], as directed, to ensure the matter was settled and corrected reflected on our profile.Please feel free to contact me if you have any further questions.[redacted]President, Rentals America[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom It May Concern,I wanted to let the Revdex.com know that I was contacted by [redacted] the President of Rentals America. Mr. [redacted] truly blew me away with his professionalism. He listened to my concerns and went above and beyond to make sure I felt appreciated. He apologized on behalf of his...
employee for falling short on customer service; refunded my application fees and an additional amount for the time that was wasted. His generosity has completely turned my experience around. He took the time to explain the whole process and also advised me of tips for my future searches which I really appreciated. Mr. [redacted] knows what customer service is and he showed that in his actions. I want to Thank Mr. [redacted] for caring enough to contact me within hours of my complaint and going above and beyond to make it right.Beyond Impressed,[redacted]
We're very sorry that Mr. [redacted] didn't receive the refund check for your application fee. Unlike most management companies, we refund application fees if a background screening wasn't done. Mr. [redacted] is indeed owed the $90 application fee that he paid. We mailed the...
refund check on 8/25/16 to the address submitted on his application, which was [redacted]. However, the Revdex.com complaint noted Mr. [redacted]'s address as [redacted]. We suspect that is what caused the check to not be delivered. We’ve attached your application and a screenshot of the payment we sent for reference. To clarify: We do not operate any other real estate company. We also don’t have any desire to retain these fees. The information that our team provided regarding the payment being mailed was truthful, although the mailing address may have been incorrect. We've reached out to Mr. [redacted] by phone and email and just await his response. We look forward to speaking with him and getting a new payment issued. Please contact me directly if there are any further questions or concerns regarding this matter. Best Regards,Luc P M[redacted]Designated Broker[redacted]
[redacted]