Arborcare

Revdex.com Serving Metro Washington, DC and Eastern PennsylvaniaK StNW, 10th Floor Washington, DC 20005-###-###-#### FAX ###-###-#### http://www.Revdex.com.org/washington-dc-easteComplaint Product/Service: Airfare Booking Purchase Date: 12/21/Problem Occurred: 12/21/Model: Account Number: Order Number: Talked to Company: 12/22/Purchase Price: $Disputed Amount: $Desired Outcome/Settlement: I booked a flight for more money though the company;s agent clearly lied to meThe company is denying it and asked why I did not get the agent's nameBased on all of the online complaints, I would like the difference in airfare since the agent lied and I lost the chance for the lower airfare Desired Settlement: Billing AdjustmentCustomer Information: [redacted] P.OBox [redacted] San Francisco , CA Daytime Phone: ###-###-#### E-mail: [redacted] ATTN: [redacted] The Revdex.com Please be advised that [redacted] made a round trip flight booking through our online for herself on 21st Dec, to travel from BOS to LHR and the booking Ref: [redacted] Travel date was on Dec, Flight was with [redacted] Total cost was $Flight booking was confirmed with this fare BUT we found that card holder did not provide the correct card information so we could not charge on her account and couldn’t issue her ticket due to payment problemWe sent her email immediately after she booked the flight which is payment problem and our email clearly says to fix the payment problem immediately otherwise she may lose the booking and quoted fareWe cannot give guarantee for the booking and fare until it’s ticketedPayment problem wasn’t fixed and ticket was never issuedSo the flight booking got cancelled and she got the email notification that your booking got canceled due to payment problem, if you need ticket please go and book it online or contact usShe called us once she received the booking cancellation notice and asking for same flight and fareWe explained her same fare is not available, its $moreShe was arguing and telling that our agent told her we will keep her booking with same fare until next midnight which is not true and she could not provide us written confirmation from our agent who told you we will keep the booking with a payment problemShe doesn’t have the agent name eitherShe booked this through our online and she received two email from us, one is to fix the payment problem immediately and other is booking cancellation notice because of payment problemPlease see attached both emails which were sent to this client for payment problem Please be advised that yesterday she made another booking for herself for the same flightFare was $and booking ref: [redacted] In this booking there was no payment problem so the ticket was issued and emailed to her but she cancelled that booking and ticket at night within free cancellation time frameShe received the cancelation email confirmation alsoWe are not charging anything from her.Please be advise that she cannot dispute any charge where there is nothing charged and cannot just claim for our agent when she doesn’t have any written confirmation/guarantee to keep the booking with same fare until next midnight when there was payment problemWithout proof of written confirmation we will not be able to helpWe were not rude but she was arguing too much, don’t like to hear from us and telling the same thing again and again to give the same fare which was not possible at allI do apologize if she was hurt by our wordsThanks and best regardsPeterAirfare.comTel: ###-###-#### Ext [redacted]

Dear Revdex.com, Please forward the below response to our client Thank you, AJ K [redacted] Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationThe below request was sent to [redacted] Airlines on June 11, and no response as of yet As soon as we receive a reply form Airline, we will notify you On Thu, Jun 11, 2015, at 10:AM: Hi Customer Relations Team at [redacted] Airlines, As per our records these ticket numbers [redacted] [redacted] [redacted] were refunded, but the cardholder never received the creditCould you please look into this matter and get back to me as soon as possible Thank you, AJ k [redacted] Customer Care Supervisor [redacted] .com Team Member

The Revdex.com has received a customer concern about your business Complaint Product/Service: Airline Tickets Purchase Date: 2/20/ Problem Occurred: 6/29/ Account Number: [redacted] Please be advised that this passenger has accepted the offer to cancel his booking on 6/28/4:PMWe submitted the refund request immediately to the airlines help desk after he agreed the offer, however refund does take to weeks to get the refund amount back to the card as per the airline rules and regulation, which he had to agree to at the time of purchasing his ticketWe already sent his request to the airline at the same minute we got itThe seats are already canceled and we also requested it to be done URGENT basisPlease be patienceYour refund is in processThanks and regards, PeterAirfare.com