Arbors Management Inc

Arbors management apartments prices are very good and well within reason compared to other apartments complexes through Western pa. My biggest complaint is that the maintenance is very poor, and it's like pulling a leg trying to get things fixed in your apartment. Wasn't crazy about the maintenance men that come to my place . One smelled of complete alcohol when he had to come to my place on a emergency maintenance call and another one actually got smart with my elderly mother when she questioned how he was fixing something. When u move into the apartments they are dirty. I guess that's why u only have to pay a $100 security deposit and all they require is you to have your carpets prof clean. Other then that they do no cleaning of the apartments in between tenants at least not in my building. I take a lot of care in my home and have pride nd try to keep things clean but it's hard to be proud when you have dirty neighbors and managers that don't care nor want to help properly maintain properties. Yes I still rent from them cause I can't find a place to go in my area but all I can say is they are really dirty in their up keeping and getting something updated or fixed is like pulling teeth. Good luck.

Great experience with this company as compared to others I have worked with in the property management space. Professional, accountable team. Company has a portal to support digital interaction with owners and tenants (I am reporting my experience as an owner). They leverage google drive to share documents. Full service property management, including evictions. Recommended.

Review: Arbors Management has discarded the terms of my husband and my lease and is withholding our security deposit without cause. As stated in the lease, our apartment was cleaned sufficiently upon our move. We are being charged for a full cleaning of the apartment, steam cleaning of the carpets, and a pro-rated rental rate for the 7 additional days we requested to stay. We were told, verbally, that we could stay for those extra days without an additional charge due to the over 15 days during our three year lease that we were without water or functional plumbing due to their lack of response to multiple plumbing issues. Throughout our three year lease with Arbors our requests for attention to plumbing, heating and general rental issues were met with less than acceptable response time. Often leaving us without access to heat or plumbing for many days. My husband and I have sought legal advice and are confident we are entitled to a full refund of our security deposit. The carpets were steam cleaned while we occupied the space and the additional steam cleaning they chose to do was due to the impact of multiple floods caused by poor plumbing. We ask simply that we be refunded the full $865 security deposit.Desired Settlement: Full security deposit refund of $865

Business

Response:

I am responding to a tenants complaint because the did not get their entire security deposit back. All of the charges were legitimate. This is exactly what it cost us to return the property to the condition it was in when they moved it. We are going to refund the $233 dollars that we prorated for 7 days that they stayed over the end of the month because the were slightly inconvenienced by the water back ups that happened. These were handled as expeditiously as possible but we are willing to refund it in any case.

Review: I live at the Residences at South High, a property of the Arbors Management group. Over one week ago, the air conditioning in several of the units ceased to function. We were sent an email last Monday alerting us to the problem, an email last Tuesday stating the necessary parts were being delivered, and last Wednesday stating that the problem had been corrected and that everyone's air conditioner should be working properly. On Thursday morning at 8:30am, I met with the property manager and maintenance man and alerted them to the fact that my air conditioner was not working. I was not given any information about what the manager or the management company was doing to solve the problem. I emailed her that afternoon to ask how long it might take to fix the problem and what recourse the company would provide for those of us who had been afflicted by the problem. This email went unanswered. I patiently waited three more days, and wrote another email to express my concern that the tenants were not being updated as to what was going on with the air conditioning system and that the company had not offered any solutions to those of us who were afflicted (the average temperature in my apartment ranged from 88-91 degrees, making it impossible to sleep). This was replied to with "I am forwarding your email to management." You might not be surprised to find out that the management never responded to my concerns. Moreover, it came to my attention that my neighbor, whose unit also did not work, was offered another apartment with a functioning air conditioner to sleep in, while I was not offered a similar courtesy. There were no offers of hotel room vouchers or portable air conditioners. Last night, given that the vestibule next to my apartment does shockingly have air conditioning, I slept on the floor with my front door open hoping some of the cool air might find its way in - it didn't. This treatment is not only unprofessional, but inhumane, and needs to be fixed immediately.Desired Settlement: So many of the above options apply. I want the company to be explicit with daily emails about the status of the job and when it is estimated to be fixed. I want an apology from the company for putting us through this. I want a significant reduction in my rent for having to endure the hardship and inconvenience of this. I want an acknoledgement that they took way too long to attempt to solve the problem and had little respect or concern for their tenants.

Business

Response:

As many of you know, there has been a reoccurring problem with the HVACsystem at South High. In review, we have a base water loop system whichcirculates water throughout the building from which each individual apartmentdraws their heat and cool air from. Over the past several months, we have actuallyhad three different HVAC companies in to evaluate what actually was causing thelack of water flow and thus, air conditioning throughout the building. Upongathering their information, we then met with an engineer to analyze the findingsand plan a repair program that would lead to a better, more efficient loop system.As a result, we now have made a decision as to what adjustments and plumbingcorrections need to be made. Junction Heating and Air Conditioning willcommence work tomorrow, July 31 by first adjusting the water flow valvesthroughout the building. Next, on Monday, August 3rd, they will begin incorporatingvarious plumbing upgrades that should afford better pressure, water flow and thuscooler loop temperatures in the summer and hotter air in the winter. Each of yourapartments could be without air for 24 hours as the new pipes are installed. We willkeep any downtime to a minimum and Joanne will notify each of you when yourunits will be affected.We apologize for any inconvience, however, this HVAC upgrade needs to becompleted in order to reach the optimum levels that it was originally designed for.Further, I apologize for not keeping you continually updated regarding thissituation, however, we did not know what repairs were needed until yesterday. Ifany of you need to see me, I will be at South High next Tuesday, August 4 at 10:30to 1:00 or by appointment to explain and/or answer any questions that you mighthave.Sincerely,[redacted]ARBORS MANAGEMENT INC.

Consumer

Response:

Notice that in the email response, the business never states that the air conditioning problems were explained to the tenants. If they knew months in advance of the air conditioning being shut down that it needed major repairs, why was that not communicated to the tenants? Once it did shut down, the tenants were not notified on a daily basis about what was happening and how long things might take to get fixed. Accommodations were not made to tenants who were suffering in 90 degree apartments. Emails to the manager went unanswered. I am chatting with other tenants now and they still have not been reached out to about financial compensation for being without air conditioning for a prolonged period of time. While I appreciate that they are ultimately getting the problem fixed, it shouldn't take me having to complain to get the type of customer service that one would expect from a luxury apartment. I will be happy to accept the business response once all of the tenants who were out of air conditioning are adequately and fairly compensated for the time that they were without air conditioning.

Arbors Management has done nothing but made my life miserable. Anytime a complaint is made, and something needs fixed in our building there is never anyone around to contact. When contact is finally made follow up takes days, and we are lucky to actually get something fixed. I highly recommend NEVER renting from Arbors Management you will regret it which is exactly why their turnover is so high.

Review: Arbor's Management [redacted], Property Manager)took over managing my rental property (because I live in Florida and the home is in PA) in June of 2013. They had renters in the house November 1, 2013. I was required to give Arbor's a $500 security deposoit for repairs which I did. The rent they would be charging my tenants was %800/month (minus the $72 management fee). As of the end of April, 2014 when I fired Arbor's I had only received $1,200.21. After becoming extremely alarmed that every month I was being charged for HUGE repairs (like $241.69 for a refridgerator seal), I decided to look into the matter even further. One month I did not receive any distribution because [redacted] told me that I was to pay the Electrical bills, water, sewage, trash, and gas. I was aware of the water/sewage and gas, but not the electrical bills/gas. Every month these totaled over 200-300 plus dollars. I have since spoken to the tenants that informed me that they have been paying all the utilities except the water all along. I have every email, statement, etc. that [redacted] sent me and after adding up all the income vs. expenses, here is what I found...$800 X6 months =$4800Plus $500 security deposit = $5,300 Management Fee ($72/6mos)=4,868Maintenance Repairs (which I plan on calling to confirm what was done)= -$1,105.09 Maids to clean house=-$264.831st month (half rent due to Arbors) -400 Rent received $1,200.21 Missing Funds =$1,897.87I was told by [redacted] I would be reimbursed for the Electricity to [redacted] and [redacted]). I was never reimbursed for these expenses. I have never heard of an owner paying for the renters utilities. Also, after speaking with the tenants they commented that part of the so called repairs were not really done. They gave me a list of what was actually fixed and the so-called electrical expense for $375 for exposed wiring was in fact replacement of a motion sensor. I am not only missing rental monies, but feel that expenses were inflated.Desired Settlement: I would like to received the missing funds and also like the man hours and details of all repairs done so that I can look into whether I need to be refunded for part of these as well. I feel taken advantage of being that I live out of state. I have all of the documentation and emails from [redacted]. I will be contacting my lawyer if matters are not resolved.

Business

Response:

The owner of [redacted] signed an agreement with Arbors Management Inc. to manage