Arbuckle RV Resort

Arbuckle RV Resort has a limited number of RV sites dedicated to monthly rentalsAs stated by Ms***, The monthly rate is $a month plus the renter is required to pay for electric used during that months stayDue to the nature and flexibility of Recreational Vehicles “RV’s” to leave our park at any point we do require a $electrical deposit at check in for monthly guestIf the deposit was not fully explained when the Mrs [redacted] originally called and made the reservation we are sorry the reservationist didn’t fully explainArbuckle RV Resorts daily rate is $a night, which makes our monthly rates an approximately 66% discountThe significant discount is because the site is guaranteed rented for the next month and no other reservations will be made for that site indefinitely until the customer relinquishes occupancy of the siteThe fact that future reservations are lost due to the monthly occupancy and the large discount that is available factures into the parks policy not to issue refunds or prorates on monthly site rentalsThis policy is clearly posted at the counter of the chedesk (I believe Mrs [redacted] never was in the office) and on the website which both have been in place before Again, if the refund policy was not clearly understood or expressed I apologizeWhen the customer came into the office explaining they would be checking out, their RV was still occupying the site, so a deposit refund could not be calculated with the trailer still using electricityIf the onsite manager didn’t explain a deposit refund would be processed after they exited the site, I apologizeA refund for the electrical deposit ($100) minus electric used, has been processed and refunded to the credit card used at cheat this time, just as it would have been whether this complaint was made or notArbuckle RV Resorts monthly policies have worked for 1,000’s of customers and I believe this complaint is more about miscommunication than policyI was not on site the day this took place and my understanding is that Mrs [redacted] was not at the park as wellI hope Mrs [redacted] will thoroughly read this explanation of the parks policies and will have received the electrical deposit refund to her credit card by the time she gets this responseArbuckle RV Resort cares about every customer and hope her husband will consider staying with us again in the future [redacted] ***, Owner Arbuckle RV Resort ###-###-####

Arbuckle RV Resort has a limited number of RV sites dedicated to monthly rentals. As stated by Ms. [redacted], The monthly rate is $350 a month plus the renter is required to pay for electric used during that months stay. Due to the nature and flexibility of Recreational Vehicles “RV’s” to leave our park...

at any point we do require a $100 electrical deposit at check in for monthly guest. If the deposit was not fully explained when the Mrs. [redacted] originally called and made the reservation we are sorry the reservationist didn’t fully explain. Arbuckle RV Resorts daily rate is $30 a night, which makes our monthly rates an approximately 66% discount. The significant discount is because the site is guaranteed rented for the next month and no other reservations will be made for that site indefinitely until the customer relinquishes occupancy of the site. The fact that future reservations are lost due to the monthly occupancy and the large discount that is available factures into the parks policy not to issue refunds or prorates on monthly site rentals. This policy is clearly posted at the counter of the check-in desk (I believe Mrs. [redacted] never was in the office) and on the website which both have been in place before 2014. Again, if the refund policy was not clearly understood or expressed I apologize. When the customer came into the office explaining they would be checking out, their RV was still occupying the site, so a deposit refund could not be calculated with the trailer still using electricity. If the onsite manager didn’t explain a deposit refund would be processed after they exited the site, I apologize. A refund for the electrical deposit ($100) minus electric used, has been processed and refunded to the credit card used at check-in at this time, just as it would have been whether this complaint was made or not. Arbuckle RV Resorts monthly policies have worked for 1,000’s of customers and I believe this complaint is more about miscommunication than policy. I was not on site the day this took place and my understanding is that Mrs. [redacted] was not at the park as well. I hope Mrs. [redacted] will thoroughly read this explanation of the parks policies and will have received the electrical deposit refund to her credit card by the time she gets this response. Arbuckle RV Resort cares about every customer and hope her husband will consider staying with us again in the future. [redacted], Owner Arbuckle RV Resort ###-###-####