Arby's Roast Beef

Review: The Arbys staff and managers are not nice they are not respectful. If you have a complaint they do not do any thing about it ,they tell you how it was your falt. The food quanity is not what other same stores give. Its almost like if they don't like you they cheat you. I have heard that others have complain and nothing but disrespect have come from them. Myself included. I wish we could have a normal Arby's Roast Beef in Martinsville with more MATURE servers and managers. I think personaly that it isn't called just Arby's, because it won't show up on yall's website and makes it harder to complain to yall.Desired Settlement: I wish we could have a normal Arby's Roast Beef in Martinsville.

Business

Response:

Mr [redacted] was contacted regarding his initial complaint about our Arby's in Martinsville, Virginia on January 8, 2014. I talked with him personally at that time. I sent him a Vip Card for a free sandwich on January 10, 2014. After more phone calls from Mr. [redacted], he was sent a letter from our Senior Vice President of Operations on January 22, 2014.

[redacted]

Director of Operations

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was not happy with the results of the Arby's reply or their letter. They stated that they gave me a free sandwitch and they did not. The way I see it they lied to the b.b.b to u and I. How nothing can be done is not pleasant.

Regards,