ARC Electronics, Inc.

Unfortunately, the Ashley brand has a year warranty Mr*** would have been offered a Protection Plan called Montage Montage would have covered the repairs if anything happened to the furniture for years after the purchase date According to our records, Mr*** did
not purchase the protection plan We will not be able to replace or repair the furniture due to the time frame he has had it The furniture was purchased in 2010, with the time frame being +years, we would deem this an wear and tear.If you have any additional questions, feel free to contact me via e-mail.Thanks,*** ** *** *** *** *** Ashley Furniture HomeStore

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no extended warranty coverage offered at the time of purchase.
Regards,
[redacted]

I’m responding to ID # [redacted] from [redacted] about a Customer Service Issue. To begin, I have enclosed several attachments to show the history of the business with The [redacted]’s.Mr. & Mrs. [redacted] purchased merchandise from our store on March 28, 2015.  Attachment #1 – Sales...

Invoice shows *”Furniture arrival normally takes between two and four weeks”Attachment #2 -  Shows more information on the back of the Sales Invoice On the top of Attachment #2 –*When merchandise is available for pick-up or delivery – show 2-6 weeks.On the bottom on Attachment #2 – ** Cancellation Policy, “Any items cancelled or returned will be charged a restock fee of 30%.  (Mrs. [redacted] initialed this position)Attachment #3 - On May 5 – Mrs. [redacted] called about the merchandise and an amended sales invoice was prepared to reflect a 5% discount for the delay of the merchandise.  Attachment #4 –  a copy of the cancelled check issued to Mr. [redacted] for the 5% discount.On May 14, the deliver guys go out to [redacted] about a 45 to 50 minute drive from [redacted] to deliver the merchandise that had been received at our Warehouse.   It was a Dinette set, Loveseat and Recliner. Mr. & Mrs. [redacted] stated the dinette was damaged, so we reordered another set, leaving the set in their home until the new set arrived.    According to the delivery guys, the [redacted]’s were very hostile towards them.On May 28, we delivered Sofa and end tables.  Mr. & Mrs. [redacted] were waiting on our delivery guys when they arrived.  Again they were very hostile toward them,  stating they needed to find themselves a new [redacted] job, they work for a [redacted] company with poor quality furniture.  This was totally uncalled for.  While taking the furniture off of the truck, they stated the end tables were damaged.  At this point, the guys were told they did not want the merchandise and it was all returned to our store.  After arriving back to the store, the Store Manager inspected the merchandise, finding NO damages to the Dinette set or the End Tables.  I also have inspected the dinette set and end tables and find nothing wrong with them.Attachment #5 – a Sales Invoice was created for the restocking fee for the returned merchandise. Attachment #6 – a check was issued to Mr. [redacted] for the remaining payment paid on the merchandise.We do not feel like the customer’s have been treated unfairly, we have accommodated them for the delay in the furniture with a discount.  If anything, we have been treated unfair, we offer a safe, hostile free work environment for our associates and they should not have been treated in this manner by another associate, a management team member or a customer.  We will stand by our 30% restocking fee.If you have any further questions or comments, please feel free to contact me via e-mail at [redacted]Sincerely,[redacted]BCD [redacted] dba Ashley Furniture HomeStore

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The furniture was returned due to damage of some pieces I purchased. And the 30 per cent is extremely excessive. I could understand some costs would be involved but not more than 10 per cent.
Regards,
[redacted]