ARCA, Inc.

Mr*** was unhappy we missed his refrigerator pickup appointment for his utility recycling program on August He then requested pickup by August We contacted Mr*** and arranged for collection of his refrigerator on August We apologize for the missed pickup date.Sent on: 9/12/
5:36:PM

ARCA, Inc. resolved this complaint with the customer on 7/24/15.
Incident Summary
Due to an error in record-keeping, this customer’s appointment, which was originally scheduled for 7/14/15, was missed. The customer’s appointment was rescheduled for 7/23/15 between 12pm – 4pm. ARCA drivers were...

running late on their route and called the customer shortly after 4pm stating that they would arrive soon. When they arrived at the customer’s home the customer was not at the residence. The drivers left a “Sorry We Missed You” postcard on the customer’s door and left. 
Resolution
An ARCA, Inc. representative spoke with the customer on 7/24/15 to offer him $50.00 for his lost time, and offered to come to his home to collect the unit that afternoon. The customer was pleased with this resolution, and accepted the offer. ARCA collected the customer’s freezer from his home on 7/24/15. The check for $50.00 compensating the customer for his lost time will be mailed on 8/6/2015.
Please let me know if you have any questions.
[redacted]
Sr. Business Development and Marketing Associate    Appliance Recycling Centers of America, Inc.