Arcadia Recovery Bureau

Steve F [redacted] 1:PM (minutes ago) to me Hello, This email is in response to complaint# [redacted] This complaint was received by Arcadia Recovery Bureau, LLCOn 10/06/ We originally spoke to this consumer on 03/21/when he called us back in response to a message that we left for him We never received a copy of his [redacted] card and tried to contact him again numerous times but did not speak to him again until 09/10/2014, when we informed him that we never received his [redacted] info We checked with our client and this is their response: On 07/02/we received a call from our patientHe stated that he had [redacted] , we ran eligibility and it showed that he was not eligible for the month of August He stated that he would call his social worker He called again on 08/07/and we advised him that he was still not eligible for [redacted] in August He called again on 08/22/with a [redacted] id number but we still showed that he was not eligible in August We ran POS, and it did show that he has [redacted] now, but didn’t for the date of service of 08/26/ If he feels that he was eligible, he would have to get a [redacted] from his social worker and that will allow us to bill [redacted] for an over one year old bill if he was eligible Thank you, Steven F [redacted] Director of Operations Arcadia Recovery Bureau Steve Fox 1:PM (minutes ago) to me Hello, This email is in response to complaint# [redacted] This complaint was received by Arcadia Recovery Bureau, LLCOn 10/06/ We originally spoke to this consumer on 03/21/when he called us back in response to a message that we left for him We never received a copy of his BIC card and tried to contact him again numerous times but did not speak to him again until 09/10/2014, when we informed him that we never received his [redacted] info We checked with our client and this is their response: On 07/02/we received a call from our patientHe stated that he had [redacted] , we ran eligibility and it showed that he was not eligible for the month of August He stated that he would call his social worker He called again on 08/07/and we advised him that he was still not eligible for [redacted] in August He called again on 08/22/with a [redacted] id number but we still showed that he was not eligible in August We ran POS, and it did show that he has [redacted] now, but didn’t for the date of service of 08/26/ If he feels that he was eligible, he would have to get a MCfrom his social worker and that will allow us to bill [redacted] for an over one year old bill if he was eligible Thank you, Steven Fox Director of Operations Arcadia Recovery Bureau HIPAA CONFIDENTIALITY NOTICE The documents inside this electronic transmission may contain confidential information belonging to the sender that is legally privilegedThis information is intended only for the use of the individual or entity named above.The authorized recipient of this information is prohibited from disclosing this information after its stated need has been fulfilled, unless otherwise required by lawWe make reasonable attempts to exclude any virus, or any other defect which might affect any IT system, from this email and any attachmentsUltimately it is the responsibility of the recipient to ensure that they are virus protected and we accept no liability for any loss or damage arising in any way from their receipt or use

I have been dealing with this copany for quite sometimeArcadia Recovery Bureau is linked to the City of Reading by collecting of water, sewage and recycling fees imposed on the residentsThis agency has called me several times because my water service has been terminated in which they were informed I will pay when I have the moneyThis last time I said I don't knowThe water is cut off and until I get the money I can't say exactly when I can promise to payAlthough this is a debt agency as stated every time they call, they have informed me that water shut off to a property warrants codes to come and place a placard of vacany within 24hrs on my door in which I would then be homelessI am doing the best I canSInce they place the new meter on my house my water bill has doubledWith the frigid Winter we had my pipes bursted this year because I make too much money to get anytype of heating assistance and when I got the bill it was $+Other than money this collection agency has no right to threaten me with codes to come and place a placard to vacate my propertyPoint being, if I do not have the money at the moment, I don't have itI do not need to bullied, manipulated into being removed from my home by someone that is just calling to collect a debt

Your complaint was turned over to me for reply Our Company did absolutely nothing wrong in its handling of this matter. We were turned over an account for collection and we are only permitted to talk to the person whose name is on the account. Based on the complaint to the
Revdex.com, we have marked the account as disputed and we will not contact the Complainant further on this matter. We have closed the account. It was not reported to a credit bureau by our Company. Thank you.Stanley *F*
Compliance Officer
Arcadia Recovery Bureau
***

Steve F** <sf@arcadiarecovery.com>
1:02 PM (17 minutes ago)
to me 
Hello,
 
This email is in response to complaint# [redacted].  This complaint was received by Arcadia Recovery Bureau, LLC. On 10/06/2014.  We originally spoke to this consumer...

on 03/21/2014 when he called us back in response to a message that we left for him.  We never received a copy of his [redacted] card and tried to contact him again numerous times but did not speak to him again until 09/10/2014, when we informed him that  we never received his [redacted] info.  We checked with our client and this is their response:
 
On 07/02/2014 we received a call from our patient. He stated that he had [redacted], we ran eligibility and it showed that he was not eligible for the month of August 2013.  He stated that he would call his social worker.  He called again on 08/07/2014 and we advised him that he was still not eligible for [redacted] in August 2013.  He called again on 08/22/2014 with a [redacted] id number but we still showed that he was not eligible in August 2013.  We ran POS, and it did show that he has [redacted] now, but didn’t for the date of service of 08/26/2013.  If he feels that he was eligible, he would have to get a [redacted] from his social worker and that will allow us to bill [redacted]  for an over one year old bill if he was eligible.
 
Thank you,
 
Steven F**
Director of Operations
Arcadia Recovery Bureau


Steve Fox <[email protected]>




1:02 PM (17 minutes ago)










to me




Hello,
 
This email is in response to complaint# [redacted].  This complaint was received by Arcadia Recovery Bureau, LLC. On 10/06/2014.  We originally spoke to this consumer on 03/21/2014 when he called us back in response to a message that we left for him.  We never received a copy of his BIC card and tried to contact him again numerous times but did not speak to him again until 09/10/2014, when we informed him that  we never received his [redacted] info.  We checked with our client and this is their response:
 
On 07/02/2014 we received a call from our patient. He stated that he had [redacted], we ran eligibility and it showed that he was not eligible for the month of August 2013.  He stated that he would call his social worker.  He called again on 08/07/2014 and we advised him that he was still not eligible for [redacted] in August 2013.  He called again on 08/22/2014 with a [redacted] id number but we still showed that he was not eligible in August 2013.  We ran POS, and it did show that he has [redacted] now, but didn’t for the date of service of 08/26/2013.  If he feels that he was eligible, he would have to get a MC180 from his social worker and that will allow us to bill [redacted]  for an over one year old bill if he was eligible.
 
Thank you,
 
Steven Fox
Director of Operations
Arcadia Recovery Bureau
HIPAA CONFIDENTIALITY NOTICE
The documents inside this electronic transmission may contain confidential information belonging to the sender that is legally privileged. This information is intended only for the use of the individual or entity named above.The authorized recipient of this information is prohibited from disclosing this information after its stated need has been fulfilled, unless otherwise required by law. We make reasonable attempts to exclude any virus, or any other defect which might affect any IT system, from this email and any attachments. Ultimately it is the responsibility of the recipient to ensure that they are virus protected and we accept no liability for any loss or damage arising in any way from their receipt or use.

This particular "Collection Bureau LLC." is "Trying-To"Collect a $125.00 "Bill" from ME that "Involves" a Multi-State Crime being "Handled-By" the US Justice Departments NE Regional Office in Manhattan NYC is for a Hospital "Bill" Covered-By the NJ Victims Compensation Claims Fund but THIS Collection Bureau's "Agents" Hang-Up on me When I "Call to Give" Arcadia the "INFO" it "Needs" to Collect this "Bill" from this "Crime Victims" Compensation Fund!

I have been dealing with this copany for quite sometime. Arcadia Recovery Bureau is linked to the City of Reading by collecting of water, sewage and recycling fees imposed on the residents. This agency has called me several times because my water service has been terminated in which they were informed I will pay when I have the money. This last time I said I don't know. The water is cut off and until I get the money I can't say exactly when I can promise to pay. Although this is a debt agency as stated every time they call, they have informed me that water shut off to a property warrants codes to come and place a placard of vacany within 24hrs on my door in which I would then be homeless. I am doing the best I can. SInce they place the new meter on my house my water bill has doubled. With the frigid Winter we had my pipes bursted this year because I make too much money to get anytype of heating assistance and when I got the bill it was $743 +.
Other than money this collection agency has no right to threaten me with codes to come and place a placard to vacate my property. Point being, if I do not have the money at the moment, I don't have it. I do not need to bullied, manipulated into being removed from my home by someone that is just calling to collect a debt.