On 7/24/17, I signed up to receive service from AbacusSalesperson [redacted] had me sign an e-agreement while on the phone with himHe did not explain the agreementHe did not inform me of my rights or obligationsHe did not inform me of termination feesAfter further consideration I decided Abacus was not right for meOn 7/31/17, before receiving any product or service from Abacus, I sent an email to Mr [redacted] canceling my orderHe did not respondSince then I received six emails and seven voicemails from different Abacus representatives insisting I call them to speak about how they can retain my business, employing bullying tactics to get me to callI sent five emails requesting and reiterating cancellation, and I told two separate representatives over the phone that I would not be moving forward with AbacusGeneral counsel of Abacus, [redacted] , stepped in and continued to employ bullying tacticsHe escalated to intimidation and threats: (1) He left me a voice
In October 2017, I entered into an agreement with Abacus Next for case management and accounting support for my new law practiceAt the time of entering into the contract I was promised a new lap top as part of a promotion which I never receivedAbacus Next did not set up my software program until the end of February I have encountered numerous issues with the software and have made many unsuccessful attempts in trying to get Abacus to rectify the ongoing issuesEvery time I call I am placed on hold or routed to various people who are unable to address the problemsAbacus has also made many representations on their website about their programFirst, their support number does not workSecond, the email accounts set up of for my law firm do not workThird, I am never able to speak to a supervisorDue to their lack of response my staff is unable to email clients and I am unable to access new cases that are sent to meI have asked that they return my email to my **
Nice people, except they will not let me out of my contractI would consider other options before turning all control for your case management software over to AbacusPlease feel free to call me to discuss more*** ***, Fresno, CA ###-###-####
My original agreement for AbacusLaw expired in October At that time I informed an Abacus
representative that I was not using the program and was not interested in renewing the
agreementI never signed anything authorizing Abacus to continue to charge my credit
cardMy original agreement did not require written notice of cancellationI have not used the program for more than two years
I have notified representatives to cancel the account several times, and left messages with the billing department to cancel the account, to no availMy most recent attempt was in April 2017, when I realized I was still being charged monthly by AbacusWhen I contacted Abacus, they said that my request to cancel had to be in writing, although this was not in my original contract's termsI immediately sent an email to Abacus instructing them to cancel the account effective immediately and to refund the money charged since my original cancellation notice in October
On May 9,
We entered into a contract for client management software and private cloud environment on or about November Since that time there have been numerous issues with the software and supportFirst the customization of forms and templates was never delivered in a final format which could be used in the document automation processAfter several lengthly calls with the APC Department taking me away from the business and clients we gave up on the issue, thus we have never been able to use that feature of the software, a usable product was never deliveredThe software continually and on a consistent basis spools in the "program not responding" mode multiple times throughout the dayReported numerous timesWe were told that an update to the current version would resolve this issue, an update was installed on or about December The problem has not resolved and results in delay of staff completing their work in a timely manner and efficiently servicing clients, thus reduced revenueThere have been 80+ calls (per BusDevelopMgr., on February 13, 2018) to the support department for numerous types of issues since the contract start date, which should be a clear indicator that the software has issuesOver the course of our contract we have continually had problems with support and performanceSupport makes you feel incompetent when calling, even like a burden and rushes the call to completionOn or around December I contacted the APC deptto have a customized reportI made the appointment, spoke to the repto explain what I needed, she stated I had hour left and she'd get back to me with an estimate and SOWStill haven't heardContacted Abacus again last week, spoke to Andre on there (3) separate occassions, all of which he stated we were not in a contract and were month to month when askedThere has been a lack of support, deliverance of product and follow throughSupport makes you feel incompetent and as if you are a burden when requesting support, believe me, all of the staff has heard it in the staff voice, evens sighs! This software is not user friendly and not intuitive whatsoeverThere are many other cutting edge programs that sync with other office software out there for a fraction of the cost I wouldn't recommend this program to anyone, even my biggest competitor as a sabotageBUYER BEWARE!
In April, 2017, we renewed a contract with Abacus for a term of monthsOn December 4, 2017, Abacus conducted a software upgradeSince that time we have been unhappy with the serviceThe software shuts down not allowing us to enter data, print reports or access existing dataBaltimore County Public Schools have made almost daily requests to correct problems with the software Our IT department must struggle daily to get the software up and running so that we may manage our casesWe have documented the requests for assistance and days, sometimes twice a day, that the system has gone downAbacus is slow to return phone callsWe have had to rely on paper tracking and reporting of data which has diminished our productivityIt also has prohibited us to provide real time information on cases
Phone calls have been made to Hector ***, Business Development Manager at Abacus for assistance with little or no response Mr*** has been rude at times and refused to terminate
It all started in June we had agreed to go with their cloud based data systemFor several reasons the cloud migration never took place and Abacus agreed to downgrade back to the type of services we were using with them prior to the talk of the Cloud based systemDuring that period we were billed a $migration fee plus months via auto paid of $for a service we did not ever mirgrate our system to their cloud nor used a day of their services but was billed and was taken from the businesses bank accountIt took multiple attempts, including mailing them our hard drive and many attempts for months with various tech supportJanof it was approved by Abacus to downgrade the account and to credit our account all the cost of the cloud service we had already paid and apply it as a credit to our account for the $plus months at $a monthCredit and billing was to be suspended till we were actually able to use any of their servicesSo the credit was not to be bil
I was a customer with this company for over a decade I'm not sure whether the original owner sold the company to a bigger outfit, but in any event the customer service I received was horrible The prices charged for the services for a long management calendar contact program was quite reasonable when I first started using the program back in approximately The fees continue to escalate and the contract required utilize the services also became burdensome with minimum contracts of three years in order to get a reasonable price for the program
In any event, I decided to utilize a different web-based program which is far superior to the Abacus program I was using and much less expensive as well as only requiring a month-to-month contract
I attempted to cancel the e-mail and was bullied by the billing department as well as customer service informed me that I needed to complete a form in order to cancel my contract as they wanted to make sure that of my identity This was absolutely ridiculous since they were communicating with me via the e-mail that I fused with them for well over five or six years and the form itself would be transmitted to them via that same e-mail It was not until I demanded that he provide me with the actual terms in the contract that required the completion of the form in order to cancel the contract that they capitulated and confirmed that they had indeed canceled my contract However, the rep felt compelled to insult me in his final e-mail
I would absolutely consider utilizing a different company
Watch out, do not give them a credit card as they will make charges not authorized and have no problem with telling you they "could care less " about your complaint that you did not authorize the charges I was sent a copy of a scrabbled signature no where near correct and that they had my ip address so they will send me to collection I have not used there service but paid them for one year so I could download my companies time sheets from Office Tools after they bought them out I did not authorized any monthy charges and never used them
We've generally been pleased with the software minus a few glitches from updates over the past few years but the salesmen are extremely pushy and rudeAfter my encounter with a rude sales rep "Jim" today, I've hit the fanCustomer service is poor tooSales rep "Jim" has contacted me on multiple occasions trying to upsell our softwareWe're a very small firm and don't feel the need to upgrade anything at this time, but he continually will not take no for an answerInstead, he berates me and talks down to me until I finally hang up on himHonestly, we would switch programs but because this program is so ridiculously expensive, we have no choice but to stick with it and all of the crappy sales people that come along with itFind another program if you can or else you'll be berated with sales calls and emails and be hounded by pushy/rude sales people
A few months ago I contact Abacus regarding their failure to perform obligations under their Services AgreementAfter months of trying to get assistance I was finally contacted by their associate general counsel who reassured me they would rectify the problemsI patiently worked with them only to find that they again failed to perform their contractual obligationsThey have now completely blocked me out of my account and are holding my domain name hostage such that I cannot access any of my emailsI am an attorney and not having access to my emails is causing me and my company great harmI legally own my domain name and now I have no access to itI left numerous urgent messages for them and received no reply from the general counselTheir actions are unethical and they are engaged in unlawful business practices
On 7/24/17, I signed up to receive service from AbacusSalesperson *** *** had me sign an e-agreement while on the phone with himHe did not explain the agreementHe did not inform me of my rights or obligationsHe did not inform me of termination feesAfter further consideration I decided Abacus was not right for meOn 7/31/17, before receiving any product or service from Abacus, I sent an email to Mr*** canceling my orderHe did not respondSince then I received six emails and seven voicemails from different Abacus representatives insisting I call them to speak about how they can retain my business, employing bullying tactics to get me to callI sent five emails requesting and reiterating cancellation, and I told two separate representatives over the phone that I would not be moving forward with AbacusGeneral counsel of Abacus, *** ***, stepped in and continued to employ bullying tacticsHe escalated to intimidation and threats: (1) He left me a voice
On 7/24/17, I signed up to receive service from AbacusSalesperson [redacted] had me sign an e-agreement while on the phone with himHe did not explain the agreementHe did not inform me of my rights or obligationsHe did not inform me of termination feesAfter further consideration I decided Abacus was not right for meOn 7/31/17, before receiving any product or service from Abacus, I sent an email to Mr [redacted] canceling my orderHe did not respondSince then I received six emails and seven voicemails from different Abacus representatives insisting I call them to speak about how they can retain my business, employing bullying tactics to get me to callI sent five emails requesting and reiterating cancellation, and I told two separate representatives over the phone that I would not be moving forward with AbacusGeneral counsel of Abacus, [redacted] , stepped in and continued to employ bullying tacticsHe escalated to intimidation and threats: (1) He left me a voice
In October 2017, I entered into an agreement with Abacus Next for case management and accounting support for my new law practiceAt the time of entering into the contract I was promised a new lap top as part of a promotion which I never receivedAbacus Next did not set up my software program until the end of February I have encountered numerous issues with the software and have made many unsuccessful attempts in trying to get Abacus to rectify the ongoing issuesEvery time I call I am placed on hold or routed to various people who are unable to address the problemsAbacus has also made many representations on their website about their programFirst, their support number does not workSecond, the email accounts set up of for my law firm do not workThird, I am never able to speak to a supervisorDue to their lack of response my staff is unable to email clients and I am unable to access new cases that are sent to meI have asked that they return my email to my **
Nice people, except they will not let me out of my contractI would consider other options before turning all control for your case management software over to AbacusPlease feel free to call me to discuss more*** ***, Fresno, CA ###-###-####
My original agreement for AbacusLaw expired in October At that time I informed an Abacus
representative that I was not using the program and was not interested in renewing the
agreementI never signed anything authorizing Abacus to continue to charge my credit
cardMy original agreement did not require written notice of cancellationI have not used the program for more than two years
I have notified representatives to cancel the account several times, and left messages with the billing department to cancel the account, to no availMy most recent attempt was in April 2017, when I realized I was still being charged monthly by AbacusWhen I contacted Abacus, they said that my request to cancel had to be in writing, although this was not in my original contract's termsI immediately sent an email to Abacus instructing them to cancel the account effective immediately and to refund the money charged since my original cancellation notice in October
On May 9,
We entered into a contract for client management software and private cloud environment on or about November Since that time there have been numerous issues with the software and supportFirst the customization of forms and templates was never delivered in a final format which could be used in the document automation processAfter several lengthly calls with the APC Department taking me away from the business and clients we gave up on the issue, thus we have never been able to use that feature of the software, a usable product was never deliveredThe software continually and on a consistent basis spools in the "program not responding" mode multiple times throughout the dayReported numerous timesWe were told that an update to the current version would resolve this issue, an update was installed on or about December The problem has not resolved and results in delay of staff completing their work in a timely manner and efficiently servicing clients, thus reduced revenueThere have been 80+ calls (per BusDevelopMgr., on February 13, 2018) to the support department for numerous types of issues since the contract start date, which should be a clear indicator that the software has issuesOver the course of our contract we have continually had problems with support and performanceSupport makes you feel incompetent when calling, even like a burden and rushes the call to completionOn or around December I contacted the APC deptto have a customized reportI made the appointment, spoke to the repto explain what I needed, she stated I had hour left and she'd get back to me with an estimate and SOWStill haven't heardContacted Abacus again last week, spoke to Andre on there (3) separate occassions, all of which he stated we were not in a contract and were month to month when askedThere has been a lack of support, deliverance of product and follow throughSupport makes you feel incompetent and as if you are a burden when requesting support, believe me, all of the staff has heard it in the staff voice, evens sighs! This software is not user friendly and not intuitive whatsoeverThere are many other cutting edge programs that sync with other office software out there for a fraction of the cost I wouldn't recommend this program to anyone, even my biggest competitor as a sabotageBUYER BEWARE!
In April, 2017, we renewed a contract with Abacus for a term of monthsOn December 4, 2017, Abacus conducted a software upgradeSince that time we have been unhappy with the serviceThe software shuts down not allowing us to enter data, print reports or access existing dataBaltimore County Public Schools have made almost daily requests to correct problems with the software Our IT department must struggle daily to get the software up and running so that we may manage our casesWe have documented the requests for assistance and days, sometimes twice a day, that the system has gone downAbacus is slow to return phone callsWe have had to rely on paper tracking and reporting of data which has diminished our productivityIt also has prohibited us to provide real time information on cases
Phone calls have been made to Hector ***, Business Development Manager at Abacus for assistance with little or no response Mr*** has been rude at times and refused to terminate
It all started in June we had agreed to go with their cloud based data systemFor several reasons the cloud migration never took place and Abacus agreed to downgrade back to the type of services we were using with them prior to the talk of the Cloud based systemDuring that period we were billed a $migration fee plus months via auto paid of $for a service we did not ever mirgrate our system to their cloud nor used a day of their services but was billed and was taken from the businesses bank accountIt took multiple attempts, including mailing them our hard drive and many attempts for months with various tech supportJanof it was approved by Abacus to downgrade the account and to credit our account all the cost of the cloud service we had already paid and apply it as a credit to our account for the $plus months at $a monthCredit and billing was to be suspended till we were actually able to use any of their servicesSo the credit was not to be bil
I was a customer with this company for over a decade I'm not sure whether the original owner sold the company to a bigger outfit, but in any event the customer service I received was horrible The prices charged for the services for a long management calendar contact program was quite reasonable when I first started using the program back in approximately The fees continue to escalate and the contract required utilize the services also became burdensome with minimum contracts of three years in order to get a reasonable price for the program
In any event, I decided to utilize a different web-based program which is far superior to the Abacus program I was using and much less expensive as well as only requiring a month-to-month contract
I attempted to cancel the e-mail and was bullied by the billing department as well as customer service informed me that I needed to complete a form in order to cancel my contract as they wanted to make sure that of my identity This was absolutely ridiculous since they were communicating with me via the e-mail that I fused with them for well over five or six years and the form itself would be transmitted to them via that same e-mail It was not until I demanded that he provide me with the actual terms in the contract that required the completion of the form in order to cancel the contract that they capitulated and confirmed that they had indeed canceled my contract However, the rep felt compelled to insult me in his final e-mail
I would absolutely consider utilizing a different company
Watch out, do not give them a credit card as they will make charges not authorized and have no problem with telling you they "could care less " about your complaint that you did not authorize the charges I was sent a copy of a scrabbled signature no where near correct and that they had my ip address so they will send me to collection I have not used there service but paid them for one year so I could download my companies time sheets from Office Tools after they bought them out I did not authorized any monthy charges and never used them
We've generally been pleased with the software minus a few glitches from updates over the past few years but the salesmen are extremely pushy and rudeAfter my encounter with a rude sales rep "Jim" today, I've hit the fanCustomer service is poor tooSales rep "Jim" has contacted me on multiple occasions trying to upsell our softwareWe're a very small firm and don't feel the need to upgrade anything at this time, but he continually will not take no for an answerInstead, he berates me and talks down to me until I finally hang up on himHonestly, we would switch programs but because this program is so ridiculously expensive, we have no choice but to stick with it and all of the crappy sales people that come along with itFind another program if you can or else you'll be berated with sales calls and emails and be hounded by pushy/rude sales people
Horrible company who continues to charge us despite having cancelled our serviceStay far away from this horrible company
A few months ago I contact Abacus regarding their failure to perform obligations under their Services AgreementAfter months of trying to get assistance I was finally contacted by their associate general counsel who reassured me they would rectify the problemsI patiently worked with them only to find that they again failed to perform their contractual obligationsThey have now completely blocked me out of my account and are holding my domain name hostage such that I cannot access any of my emailsI am an attorney and not having access to my emails is causing me and my company great harmI legally own my domain name and now I have no access to itI left numerous urgent messages for them and received no reply from the general counselTheir actions are unethical and they are engaged in unlawful business practices
On 7/24/17, I signed up to receive service from AbacusSalesperson *** *** had me sign an e-agreement while on the phone with himHe did not explain the agreementHe did not inform me of my rights or obligationsHe did not inform me of termination feesAfter further consideration I decided Abacus was not right for meOn 7/31/17, before receiving any product or service from Abacus, I sent an email to Mr*** canceling my orderHe did not respondSince then I received six emails and seven voicemails from different Abacus representatives insisting I call them to speak about how they can retain my business, employing bullying tactics to get me to callI sent five emails requesting and reiterating cancellation, and I told two separate representatives over the phone that I would not be moving forward with AbacusGeneral counsel of Abacus, *** ***, stepped in and continued to employ bullying tacticsHe escalated to intimidation and threats: (1) He left me a voice