Arch Granite & Cabinetry

Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @gmail.com Kristi, we are saddened to hear that the natural spot in the granite is still causing you much unhappinessWe are very dejected to see your complaint on Revdex.com We originally thought Kent has explained to you the character of the granite's natural color textureSome people actually love this type of unique spot as they chose granite because it shows the natural stone it is, but it is very unfortunate that you did not find the natural spot favorable to your liking We had also thought that you already understood the nature of this granite, but did not know that you weren't clear on these natural color spots If you really wish to change the countertop, there are a few things to considerThe most important of all is that the color of granite is naturalDifferent bundles have different hues even in a same nameThere are no exact same color to your other current countertopsEspecially it has been almost a year since your installation, we don't have the same bundle available in stockThe color difference is very noticeable when placed next to each otherTherefore, it may not look the most aesthetic if you were to only replace that piece and keep another in your master bathroomSo, if you would like to change, we suggest you change at least all the pieces in your master bath, unless you don't mind the color variation within your master bath Please understand if you would like to exchange any pieces, you would have to pay for the prices normally as if you were ordering new countertopsThis is because our original contract was signed with your builder, not with you personallyAnd all our work were approved by your builder after the installationsTherefore, although we have much regret in your unhappiness with the countertop, since it is the selected granite's natural state, we are terribly sorry to say that there is nothing we can do asides from the exchange details listed above However, please feel free to contact us with any suggestions that you may have to better resolve this problemWe are open to new ideas and would like to do the best that we can to find a solution to your problem Best Wishes, [redacted] ChiefManager Arch Granite and Cabinetry,Inc [redacted] S [redacted] Oklahoma City OK [redacted] Phone: [redacted] Fax: [redacted]

Contact Name and Title: *** ** Manager
Contact Phone: ***
Contact Email: ***@gmail.com
Kristi, we are saddened to hear that the natural spot in the granite is still causing you much unhappinessWe are very dejected to see your complaint on Revdex.com
We originally thought
Kent has explained to you the character of the granite's natural color textureSome people actually love this type of unique spot as they chose granite because it shows the natural stone it is, but it is very unfortunate that you did not find the natural spot favorable to your liking
We had also thought that you already understood the nature of this granite, but did not know that you weren't clear on these natural color spots
If you really wish to change the countertop, there are a few things to considerThe most important of all is that the color of granite is naturalDifferent bundles have different hues even in a same nameThere are no exact same color to your other current countertopsEspecially it has been almost a year since your installation, we don't have the same bundle available in stockThe color difference is very noticeable when placed next to each otherTherefore, it may not look the most aesthetic if you were to only replace that piece and keep another in your master bathroomSo, if you would like to change, we suggest you change at least all the pieces in your master bath, unless you don't mind the color variation within your master bath
Please understand if you would like to exchange any pieces, you would have to pay for the prices normally as if you were ordering new countertopsThis is because our original contract was signed with your builder, not with you personallyAnd all our work were approved by your builder after the installationsTherefore, although we have much regret in your unhappiness with the countertop, since it is the selected granite's natural state, we are terribly sorry to say that there is nothing we can do asides from the exchange details listed above
However, please feel free to contact us with any suggestions that you may have to better resolve this problemWe are open to new ideas and would like to do the best that we can to find a solution to your problem
Best Wishes,
*** ** ChiefManager Arch Granite and Cabinetry,Inc *** S *** *** *** Oklahoma City OK *** Phone: *** Fax: ***