Arch Vacations

What they are telling you is somewhat of a fabrication.  We paid over $7000 for a cruise, 3 nights lodging in a hotel of our choosing and air fare to and from the cruise.  They provided no ticket information nor provided us any information regarding our trip. They did...

return a phone call on September 29 after our leaving a message on the 28th.  We become alarmed that we had not received the customary ticket information within a 2 to 3 week period prior to the trip.  We were not home and they left a message which indicated that they would check why we had not received the tickets and would call us back.  We had no contact from Arch Vacations after the 29th through October 6th.  I called the hotel we had requested Arch to schedule and they had no record of a reservation in our names.  I called the Cruise lines twice, the first time contacting a customer service agent with the cruise line which instructed us to contact our travel agency even after explaining that our travel agency would not contact us with ticket information.  The following day I again contacted the cruise line and talked to another person who told us we had a fully paid cruise for October 7 through the 19th.  This person sent us the required tickets for the cruise and instructed us how to schedule our cruise through preregistration.  Still no contact from Arch after 5 or 6 messages left on their voicemail.  We then knew we had a cruise that was paid for but no airline tickets to the cruise or home at the conclusion of the cruise because we still had not heard from Arch Vacations.  We had received no further ticket information even though we had paid for those tickets.  Further we had still not heard about reservations for the 3  nights lodging not air information.  We then decided to find our own airfare to and from this cruise since we knew the cruise was scheduled and fully paid at our additional expense.  We also decided we should forgo the 3 nights lodging because it would be at additional expense to us after having already paid for these nights.  Late afternoon on October 2, we then scheduled flights to Bayonne, NJ on the 6th of October as our schedule with Arch called for and flights from Quebec City, Canada home to St. Louis, MO.  We incurred a cost of $1,031.86 for those flights. 
While we were gone on this trip we did receive three messages to our home phone trying to contact us regarding the hotel reservation.  All three calls we receive after October 6th, the day we had arranged with Arch Vacations to begin our trip.   However, we were not home to receive them.  So their claim the called us is not exactly a lie, but it is  not the full truth either.  This is the worst agency I have encountered in 15 years of travel and people should be leary of dealing with them.  I have also filed a complaint with the [redacted]

In response to the complaint attached received on July 1, 2015 we are filing this response.  Mr. [redacted] purchased from Arch Vacations, Inc. on May 1, 2014 a bundled vacation for a cruise, round trip air from selected gateway cities and hotel.On May 1,2014 the purchase of this bundled cruise collection was validated with Mr. [redacted] on a recorded validation receiving authorization to process this sale. During the validation, Mr. [redacted] agreed to the terms and conditions. Included are: "taxes, port fees and surcharges will be charged at the time of booking. This recording was recorded between Mr. [redacted] and an Arch Vacations, Inc. travel concierge.On May 5, 2014 at 2:44PM Mr./Ms. [redacted] accepted the terms and conditions via electronic acceptance. On May 8, 2014 at 16:14 Mr. [redacted] accepted delivery of [redacted] package number [redacted] which included a copy of the terms and conditions along with the cancellation policy for this purchase. Copies are attached.On February 13, 2015 Mr. [redacted] spoke with an Arch Vacations, Inc. travel concierge who again reiterated taxes, port fees and surcharges were not included in the purchase. This call is recorded and available.On February 13, 2015 an Arch Vacations, Inc. booking agent called the [redacted]s and 2 other couples to discuss their cruise selection. The [redacted]'s informed Arch Vacations, Inc. that the Travel Concierge who sold them the vacation collection promised a balcony. On February 19, 2015 the [redacted]'s contacted Arch Vacations, Inc. to finalize the cruise booking. The [redacted]'s also selected an Alaskan Tour in addition to the Alaskan Cruise. The terms and conditions clearly state an inside cabin for 1cruise. The tour was additional travel Mr./Ms. [redacted] added at time of booking . Since the Arch Vacations, Inc. Travel Concierge promised a Balcony, The Director of Customer Care at Arch Vacations, Inc. offered to book the balcony portion of the cruise at cost at the time of booking.On February 16, 2015 an Arch Vacations, Inc. Director of Customer Care spoke with Mr./Ms. [redacted] offering the reduced rate on the Cruise portion of their vacation bund le. On this call again the Director reiterated there would be surcharges and taxes at the time of booking airfare.  On this call the Director of Customer Care stated she reviewed 34 recorded phone calls between Mr./Ms. [redacted] and Arch Vacations, Inc. The Director did not state that a balcony was mentioned 34 times at the time of this call. This call is also recorded.On May 7, 2015 the [redacted]'s contacted Arch Vacations, Inc. and stated they would like to use the hotel portion of their vacation in Las Vegas, NV at the [redacted] at the end of the cruise tour. On May 11, 2015 Arch Vacations, Inc. contacted the [redacted]s and 2 other couples to book the hotel selection. The Arch Vacations, Inc. booking agent quoted the additional fees and taxes as outlined in the terms and conditions of the original purchase made on May 1, 2014. Ms. [redacted] requested the Director of Customer Care call her back to discuss the taxes.On May 18, 2015 the Director of Customer Care contacted the [redacted]s to discuss the taxes and fees. This call was transferred to and completed by an Arch Vacations, Inc. booking agent. On May 27, 2015 Ms. [redacted] called stating she was expecting another call from the Director of Customer Care. On June 8, 2015, Ms. [redacted] called Arch Vacations, Inc. asking for a breakdown of charges for this booking.On June 10, 2015 a Customer Care agent called Ms. [redacted] and left a voice mail message stating she would receive a breakdown of these fees by email by week-end.  Arch Vacations, Inc. received a call from Ms. [redacted] stating she expects a breakdown of charges by Monday, June 15, 2015.On June 15, 2015 the Director of Customer Care sent an email breaking down the charges for this booking. The email was sent to each of the 3 couples at: [redacted]. A copy of the email is attached. All reservation confirmations are attached.We therefore request this dispute be closed as Arch Vacations, Inc. has provided the requested information .Sincerely,[redacted]Director of Business Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Arch Vacations on September 29th, 2015, advised that we would receive an e-mail within 48 to 72 hours describing their reason for non-payment of the vacation and that we would receive a credit to our credit card account within 24 to 30 days. We never received the e-mail nor did we receive the promised credit. 

Regards,

In response to the complaint above received on 5/7/15 we are filing this response.Mr. [redacted] purchased from us on November 11, 2014 a bundled vacation for a cruise and hotel. Mr. [redacted] also purchased from us at a later date, airfare, transfers and insurance to protect his entire...

vacation.All of Mr. [redacted]'s reservations are in place and are all confirmed for his requested travel dates. Copies of all confirmations are attached to this response. Mr. [redacted] has received copies of all of his confirmations.Mr. [redacted]'s complaint is based on when Arch Vacations, Inc. pays their suppliers. It is our response that the relationships that Arch Vacations, Inc. has with their respective suppliers and when payments are due to suppliers of Arch Vacations, Inc. is of no concern to Mr. [redacted] and is an internal confidential matter.Arch Vacations, Inc. has specific contract guidelines with every supplier and has specified payment terms to those vendors which are not offered to the general public and are not the same payment terms offered to general consumers.Arch Vacations, Inc. has completed and fulfilled each reservation of Mr. [redacted], copies attached will demonstrate all of Mr. [redacted]s' travel components are confirmed and are active in good standing for Mr. [redacted]s' upcoming travel plans beginning on June 16, 2015.Attached you will find confirmed reservations for Mr. [redacted]s' hotels, transfers, insurance policy, cruise which states confirmed, and airfare which e-tickets have already been issued to Mr. [redacted].We therefore request this dispute be closed as Mr. [redacted] has no basis for a dispute as he in fact has all of his travel plans confirmed and active.

See attached response to case [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to address the response from Arch Vacations.1. The first part... On May 1, 2014 Mr.. [redacted] purchased a bundled vacation package for a cruise, round trip air fare and hotel. Please note: The travel agent was told at that time that we would be going to Alaska and we wanted a balcony room on the ship. We were told we would get one and it was not a problem. No mention of additional fee. We called the agent numerous times to ask about booking and we were told it was too early.2. On February 13, 2015 an Arch Vacations booking agent did call to book the cruise part of the trip.. We had the [redacted] with us and we conferenced in the [redacted]. During the booking process we mentioned the balcony and was told by the booking agent that the balcony was not part of the cruise package and it would be additional. We let him know that we were promised a balcony and additional money was not mentioned. We did not book that evening and the agent was going to speak to his Supervisor and get back to us. On February 19th we spoke to the Customer Care Director and she said she pulled the telephone tapes and the balcony was mentioned 34 times. She said that she would book the balcony at cost for us and that together with taxes and port fees we had to pay an additional $1980.00  We are now up to $7979.00. We do not feel that we should have had to pay extra for the balcony. If we were told up front, like we said it up front that would be different but this was not our mistake. Also we were past the time for cancellation. 3. On May 11th we booked the hotel portion of the vacation and we paid $28.84 taxes and I believe that on May 18, 2015 we booked the air portion of our package with the booking agent and we all paid an additional $327.74 for taxes. Our vacation has now cost us $8335.58.  4. We requested a breakdown of charges back in February and a few other times I called again on June 8th  I never get anyone on the phone except the travel agent who can not help us and our voice messages are never returned  from the Customer Care Director. Again I requested a breakdown as to where our money went. I called again on June 10th again asking for a breakdown I did not receive a call back until the receptionist called us on the 10th and said we would get it by the end of the week. I called again on Friday and asked the status and it still was not completed. I let the receptionist know that if I did not have it by Monday the 15th I would contact the Revdex.com. Well they did send it on the 15th but it only went to [redacted]. Our email and the [redacted] email was on the "breakdown" but not sent to us or the [redacted]. (We still have not received it but [redacted] sent me a copy the night of the 15th) Now what was sent was not a breakdown of the charges but a breakdown of what we paid. I already knew what we paid I wanted to know where our money went and I responded to the Customer care Director giving her a breakdown of what I knew to be paid.Please note:  As of last night the cruise was still not paid off. A deposit was sent and the deadline was actually June 28th. Arch told [redacted] the check was sent and they were given an extension until June 30th. It may have been paid off today I do not know. I do know that they have had all of our money for the 3 couples since May 2014 and they have defaulted on the payment.This has been a nightmare for us. It is very frustrating that voice messages are not returned and we can never get answers to the questions we have. Even for the airline. No one knows which airline we are using only that it was booked.       The cost of the Cruise was $5246.96 per couple. (The hotel in Vegas for 2 nights was $100.00  I know this because I also booked rooms there for the same week.) I think the airfare is approximately $1600.00 round trip per couple. We paid Arch a total of $8335.58. That leaves $1388.04 unaccounted for. I am only asking for Arch to be fair. We all feel we were overcharged and we should all  be getting a refund or a few upgrades. I think that would be the fair thing to do.Regards,[redacted]

In response to the complaint attached received on May 18, 2015 we are filing this response. Mr. [redacted] purchased from Arch Vacations, Inc. on November 11, 2014 a bundled vacation for a cruise and hotel. Mr. [redacted] also purchased from us at a later date, airfare, transfers and insurance to protect his entire vacation.All of Mr. [redacted]'s reservations are in place and are all confirmed for this requested travel dates. Copies of all confirmation are attached to this response. Mr. [redacted] has received copies of all his confirmations. Our customer care department spoke with Mr. [redacted] on May 20, 2015 and reviewed all of his travel arrangements and confirmations.Mr. [redacted]'s complaint is based on when and how Arch Vacations, Inc. pays their suppliers. It is our response that the relationships that Arch Vacations, Inc. has with their respective suppliers is an internal and confidential matter. Per contractual agreement, we cannot disclose our private arrangements.Arch Vacations, Inc. has specific contract guidelines with every supplier and has specified payment terms to those vendors which are not offered to the general public and are not the same payment terms offered to general consumers nor are the same payments terms published on travel supplier websites. We have explained this by telephone to Mr. [redacted].Arch Vacations, Inc. has completed and fulfilled each reservation of Mr. [redacted] 's travel, copies attached will demonstrate all of these travel components are confirmed and are active in good standing for Mr. [redacted]'s upcoming travel plans beginning on June 16, 2015.Attached you will find confirmed reservations for Mr. [redacted]'s hotels, transfers, insurance policy, cruise confirmation which states confirmed, and airfare which e-tickets have already been issued to Mr. [redacted]. These confirmations explain the details of how and when Mr. [redacted]'s reservations are made and confirmed.We therefore request this dispute be closed as Mr. [redacted] has no basis for a dispute as he in face has all of this travel plans confirmed and active.Sincerely,[redacted]Director of Business Management

Re: Complaint ID[redacted]Arch Vacations has not yet given me the refund that that was supposed to be processed, and that was stated in its response letter mailed to you dated October 6, 2015 and signed by Thomas Z[redacted] Executive Vice President, Sales.What further action can I take?[redacted]

Dispute Resolution DepartmentIn response to the complaint attached received on July 22, 2014 we are filing this response. Ms. [redacted] purchased from Arch Vacations, Inc. on February 19, 2014 a bundled vacation for a cruise, hotel and air. Ms. [redacted] approved this travel purchase by...

validating her purchase via a recorded message on February 19, 2014 and again by accepting the terms and conditions electronically on February 26, 2014 at 2:57PM MST. Ms. Ann [redacted] co-purchased this vacation bundle on February 19, 2014 and approved this travel purchase by validating her purchase via a recorded message on February 19, 2014. The primary email address on this account is [redacted].[redacted].Ms. [redacted]/Ms. [redacted] redeemed their travel certificate on August 18, 2014 for purchase for travel to [redacted], ES. Arch Vacations, Inc booked this [redacted]. On June 22, 2015, Ms. [redacted]. Ms. [redacted] completed their air and hotel confirmations for this travel. On June 23, 2015 Arch Vacations, Inc. emailed the reservation confirmations to the primary email on this account. See attached reservation confirmations.On July 1, 2015 Ms.[redacted] /Ms. [redacted] again asked for the reservation confirmations. Again Arch Vacations, Inc. resent the reservation confirmations.On July 14, 2015 Ms. [redacted] Ms. [redacted] contacted Arch Vacations, Inc. for another copy of the hotel and air reservation confirmations. Arch Vacations, Inc. called and left a message stating the reservation confirmations would be resent.On July 22, 2015 Arch Vacations, Inc. again resent all the reservation confirmations to 3 email addresses now on file. [redacted].[redacted],  [redacted].[redacted], and [redacted].[redacted].**.**.Arch Vacations, Inc spoke with customer on July 22,2015. Customer asked the reservation confirmations be mailed US MAIL. Arch Vacations, Inc. informed customer they would be mailed on July 23, 2015.We therefore request this dispute be closed as Arch Vacations, Inc. is willing to work with customer is resolving this matter.

This letter is in response to Arch Vacations in the matter of receiving a full refund for the Getaway Travel Collection I purchased on June 14, 2014. Arch Vacations has stated that I contacted them in October of 2015 to transfer this vacation to a friend, Mr. D[redacted], for travel in January 2016 which is incorrect. The travel was for December 2015 and they failed to get in contact with me in reference to any of my issues. In the two attempts they made to Mr. D[redacted] he was advised they would have to get in contact with him for a follow-up call however they failed to follow-up on both occasions. I’m assuming the Sales Director for Arch Vacations is referring to those two calls as though this company, Arch Vacations, made an attempt to provide resolution. I am aware that they had someone call Mr. D[redacted] on two separate occasions to advise him someone else will get back to him to ensure they had proof of contact even though they truly had no intent to resolve his matter given there was no follow-up. Had I had communication with them as they have stated I wouldn’t have submitted a letter to the Revdex.com. I also attempted to use the vacation package for my own travel before and after attempting to give it away to a friend, Mr. D[redacted], and was very unsuccessful in finding any travel packages available for July of 2016 in New Orleans, or California in August 2016 or even the in Poconos, PA from September to December of 2016 and all vacation packages were either unavailable or cost more than if I booked new travel with any other company. I was not even aware that the package was only for 3 days and 2 nights given the cost was $1999 until I logged onto the website. I was advised during the initial sales call the vacation package was for 2 people anywhere in the world for a week travel and lodging accommodations included. When I used their vacation search on their website to my dismay I discovered this was incorrect. I also saw the fees associated with travel exceeded travel costs if I booked a new itinerary with any other company for any future travel dates not including the $1999 I had already given them. They sold me a useless and falsified package, which is false advertising. This isn’t my first vacation package purchase, I travel quite frequently with other reputable companies and have never had issues with such unprofessionalism and bold lies with any company. I wanted to inform the Revdex.com of this to avoid future issues with other clients. I also want my money back via a full refund because the package they initially offered me was not given. Unless I booked a vacation within the initial 10 day period of purchase, how was I to know of this businesses false advertisement. In the two years since my initial purchase I have yet to find any vacation that this package can offer me.  Arch Vacations is taking advantage of people and should not be able to remain in business. I have numerous emails that I’ve sent to Arch Vacations in which I am still awaiting a response since November yet they followed up with the Revdex.com in 24 hours. I am willing to authorize the Revdex.com to review my email account to verify this as well as provide a phone log from my phone company directly to confirm who contacted whom within the months of my initial complaint to Arch Vacations to verify that the information in their response on February 22, 2016 is extremely embellished! I would appreciate if Arch Vacations cannot provide a valid account of their interactions with me or lack thereof that I be issued a refund for this headache!

A friend received promotional information about a cruise package from this company and suggested we go on a cruise together. I looked them up on line and found a listing in the Revdex.com and a couple of good reviews on Yelp or a similar sight, and we decided to book the vacation. After making a down payment to hold the price, we eventually contacted by a "travel concierge", Joe Czupek, with whom we booked a cruise on Viking. This involved an upgrade, so we sent more money. We were told that they would contact us about six months before it was appropriate to make airline reservations. We did get a call from Joe, and were informed that the "fuel surcharge" plus a layover fee was approximately $2,300. We complained, but after researching airline prices and cruise fees, decided that the total price was very little over what we could have booked the trip for ourselves, so we paid the fee. We have been trying every since to get a confirmation of our flight arrangements, but cannot get a response from Arch Vacations. Now, when we call, we get a message saying their mailbox is not accepting any more messages. Now when I check the Revdex.com site, it says the company is not rated, and Yelp and Travel Advisor are full of stories from people who paid for vacations through Arch only to find their reservations were cancelled for non-payment. We are now out a little over $10,000 and have no evidence that any reservations have been made or paid for.

Agent booked a third party cruise. Paid in Full to find out that the cruise was never booked and do not enough have reservations under our name.

Review: I have purchased a cruise vacation package. The cruise has been purchased and a date assigned. I have been trying to get a hold of our agent to add the pre and post stay and have not been able to connect with them. The phone system routes to leave a message and then the voice mail is full and so unable to leave message. I have sent emails and get an automatic response saying someone would contact me and they never do. I am concerned as to where we stand as far as our pending vacation.Desired Settlement: I either want to continue to book pre and post stays to be able to use the package we purchased or be refunded in full what we have spent.

Arch Vacations took $10,000 from my friend and I for a roundtrip flight from [redacted] , a hotel in [redacted] for 3 nights and a [redacted] cruise around the [redacted]. As far as we are concerned , they stole our money; all of the initial arrangements they made were cancelled for lack of payment.

The day before we were scheduled to leave at the end of September 2015, someone purported to work for Arch Vacations, called to say that employees were responsible for the situation and that our money would be refunded within one month. This never happened, and Arch does not answer any phone calls or emails from us or from the credit card companies, Revdex.com, and any other organizations that we have contacted to help us recover the money.

If you have any information to share about Arch Vacations please contact me at [redacted].

Review: Dear Sir or Madam:

We are filing a complaint against Arch Vacations on [redacted]. Their toll-free phone number is [redacted] and their local number is [redacted] My wife and I arranged for the purchase of a bundled vacation collection with Arch Vacations on June 27, 2014. We prepaid this purchase in the amount of $9,150.38. Our vacation was to commence on October 9, 2015 with a return home on November 16, 2015. Our purchase included airfare, two nights stay in [redacted] and a 7-14 day cruise.

On October 29, after repeated phone calls to Arch Vacations requesting itinerary confirmations for our airfare, cruise, and the two night stay in [redacted] we received a phone call from Arch Vacations advising that we had lost our trip because they failed to pay for our itinerary. We were informed that we would receive an email from the travel agency within 48-72 hours explaining the specifics of their company's failure to perform their obligation to secure our reservations. They also advised that we would receive a refund within 24-30 days. As of this writing, we have never received the promised e-mail nor has the company returned our numerous phone calls to discuss this situation further.Desired Settlement: We do not anticipate voluntary reimbursement for our purchase by Arch Vacations, and pray that your office will provide due diligence in investigating the business practices of Arch Vacations in Scottsdale, Arizona.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Arch Vacations on September 29th, 2015, advised that we would receive an e-mail within 48 to 72 hours describing their reason for non-payment of the vacation and that we would receive a credit to our credit card account within 24 to 30 days. We never received the e-mail nor did we receive the promised credit.

Regards,

Review: I purchased a vacation cruise package and I cannot get confirmation of my hotel, airfare and cruise. I have called four days in a row and all the time I get voice mail. I called the hotel where they said I am staying and I was told that there is no reservation under my name. I paid close to $4000 and my cruise is set for September and I do not even know if I am booked for anything. I am very concerned I have paid for nothing.Desired Settlement: I want proof that I am booked for the items I paid for and that the vendors have been paid and such can be verified by calling the cruise, airline and hotel . Thank yo.

Business

Response:

Dispute Resolution DepartmentIn response to complaint received on August 3, 2015 are filing this response. Mr. [redacted] complaint expressed concerns about receiving confirmations for hotel, cruise and airfare for a trip. All reservations have been confirmed. Arch Vacations, Inc. spoke with Mr. [redacted] on August 3, 2015 and provided all the details for this trip.We therefore request this dispute be closed as Arch Vacations, Inc. has provided the service to Mr. Martin.Sincerely, [redacted] Executive Vice President, Sales

Outstanding follow thru!

Arch Vacations really provided outstanding customer service. From the day we purchased to the week we returned home, they checked on us. Before we traveled they called to follow up to ensure we had everything we needed. Once we got home they called to ensure the vacation was perfect, which it was! We celebrated our 50th Anniversary on a cruise and we would definitely recommend them to our friends and family.

Nice to see some companies still provide customer service to their customers.

Review: I purchased a vacation package from Arch Vacations and have called and left numerous messages over the past few weeks and have received no response. My booking window is closing soon which will leave the purchased vacation expired and unusable.Desired Settlement: I would like to receive a communication from the business that directly results in the completion of booking my vacation with assurances from the airline, hotel, cruise line, etc that my reservations have been made and paid in full by through Arch Vacation.

Consumer

Response:

Good Evening, I did receive a phone call from Arch Vacations on October 30, 2015. Since that call was received, things have gotten worse. I have communicated with a customer service representative named Verdees C[redacted] but that has not resulted in any progress. At the end of the very difficult conversation with an extremely rude Ms. C[redacted] we set up a call for Thursday, November 5th at 7 pm EST to review flight costs that were pertinent to planning my trip. After ending the initial call, I sent an email to the address [email protected] notifying them of the lack of professionalism of Ms. C[redacted] and requesting that I be assigned to a different agent. I then received a voice mail from Ms. C[redacted] notifying me that she was the only person that I could speak with and that since I did not want to work with her, she was cancelling our scheduled call for tonight. She also reminded me that I had to book my trip before November 30th. She did not offer any other person to speak with or any other way to receive the information that is necessary to book my trip other than to call 1-855-200-SAIL which I have called repeatedly and not gotten calls back from. Another concern is that Ms. C[redacted] notified us that she does no communications via e-mail which is very concerning considering the numerous complaints about trips not being paid for or guaranteed. Additionally, Arch Vacations has claimed that I have been calling the wrong number however, I have been calling the phone number that Thomas Z[redacted] Executive Vice President, Sales included in the Arch Vacations response to my initial complaint. That is the same number that appears on their website and I have been trying to call it for weeks.Thank you, [redacted]

Do not use this company. My dad bought a cruise trip to Hawaii. He called the company and the agent he booked through, one month before they were supposed to fly out because they had no confirmation on what time or what airline there were flying out on. The agent told him it was on his customer page. I checked the page and there was no flight information. My dad waited until 2 weeks before they were supposed to fly out since they still had not received confirmation on what flight they would be on. He called numerous times and left many messages, both on the agents voice message as well as the customer service line. Nobody ever called him back. I called and spoke to the agent the day before my dad was supposed to fly out. I told her my dad had not received flight confirmation. She told me she couldn't believe that and she would look into it. She said "Oh yea I remember you dad and step-mom, they are both busy and not around much". I told her "No that is not true. My dad is home all day and always has the phone on him". The agent called my dad later that day and claimed that people had tried to call him and tell him his flight information. What a lie, my dad has caller id and an answering machine, if someone had called, he would have known even if he wasn't home. The agent tried to put the blame on my dad. First off, his flight information should have been on his Arch Vacations customer page, per the agent. So why was there not one? My dad also called the hotel and cruise line that they were supposed to be on, there was no reservation for him and my step-mom at either of them. I have all papers and communications dealing with Arch Vacations. I have all the dates we tried to call, also when we actually reached somebody. I have all documents on what was paid (almost $9,000). Why not just pull the calls and prove what I am saying. It does state when calling Arch Vacations that all calls my be recorded or monitored.

WE CONTRACTED WITH ARCH VACATIONS AND PAID ALL FEES. AFTER THEY RECEIVED OUR MONEY, THEY COULD NO LONGER BE CONTACTED AND NEVER SENT US CONFIRMATIONS FOR AIR, HOTEL OR CRUISE. THIS COMPANY IS A FRAUD AND A SCAM. WE LOST THOUSANDS OF DOLLARS AND THEY'RE LAUGHING ALL THE WAY TO THE BANK WITH OUR MONEY.