In response to Complaint: when customer called he had spoken to an Associate of mine in regard to our Coral insertsThe Customer was unhappy w/ the way it lookedStating that it wasn’t exactly as it appears on the photoIt was explained to him that they are individually hand crafted and may look slightly differentAs it states on a note right before you click “Add to Cart” button? “Note: Photo is for Reference OnlyActual Decor Varies.” Customer stated he felt that he was being deceived by the photo onlineThis is when my Associate handed me the phoneAs the Customer explained to me his issues w/ the productI again, explained to him that it does state it may, slightly vary? But then I mentioned that, “if he was still unhappy he can return the productAnd if arrived in good condition we will refund him product cost”He mentioned he wanted shipping back as wellI explained that the shipping service was completedHe then stated that he would take us to small claims court even though it was a couple of hundred dollarsWhich is when I stated that was his decision to do soWe then hung upAfter speaking to Owner of Company, I was told to give a full refund to avoid any further issuesIn which I called customer and expressed we would refund full product and shipping costAnd stated we would have UPS Ground pick product up and ship back at our cost“He asked if we were for real?” I stated my name and gave him my word that we would give him a full refundI asked if he could do me a favor and re-package product so UPS Ground can go and pick up At that point he mentioned product was not at original location it was shipped toI told him, “to avoid any further Complications, to just send me by email new address where product was at and I will have it picked up at new location? I still have not received email w/ new location At this time we feel it only be fair that we pick product up at original location where we shipped it to Our offer still stands a full refund, along with us picking up product and shipping back at our costBut that it be at original ship to location? Thank you, **
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved] I WILL ACCEPT A FULL REFUND,BUT AS FAR AS BEING PICKED UP FROM ORIGINAL SHIPPING LOCATION I AM REQUESTING A PREPAID RETURN MAILING LABEL AND WILL DROP PACKAGE OFF AT A UPS FACILITYPACKAGE WAS DELIVERED BY UPS...AND CUSTOMER PICKED UP FROM UPS FACILITY RESPECTFULLY SUBMITTED
We will email you a return UPS Label to the email listed on your last order: [redacted] - Thank You, We are not sure why this wasn't handled outside of Revdex.com as we were more than willing to compromise with you in any way Thanks again
In response to Complaint: when customer called he had spoken to an Associate of mine in regard to our Coral insertsThe Customer was unhappy w/ the way it lookedStating that it wasn’t exactly as it appears on the photoIt was explained to him that they are individually hand crafted and may look slightly differentAs it states on a note right before you click “Add to Cart” button? “Note: Photo is for Reference OnlyActual Decor Varies.” Customer stated he felt that he was being deceived by the photo onlineThis is when my Associate handed me the phoneAs the Customer explained to me his issues w/ the productI again, explained to him that it does state it may, slightly vary? But then I mentioned that, “if he was still unhappy he can return the productAnd if arrived in good condition we will refund him product cost”He mentioned he wanted shipping back as wellI explained that the shipping service was completedHe then stated that he would take us to small claims court even though it was a couple of hundred dollarsWhich is when I stated that was his decision to do soWe then hung upAfter speaking to Owner of Company, I was told to give a full refund to avoid any further issuesIn which I called customer and expressed we would refund full product and shipping costAnd stated we would have UPS Ground pick product up and ship back at our cost“He asked if we were for real?” I stated my name and gave him my word that we would give him a full refundI asked if he could do me a favor and re-package product so UPS Ground can go and pick up At that point he mentioned product was not at original location it was shipped toI told him, “to avoid any further Complications, to just send me by email new address where product was at and I will have it picked up at new location? I still have not received email w/ new location At this time we feel it only be fair that we pick product up at original location where we shipped it to Our offer still stands a full refund, along with us picking up product and shipping back at our costBut that it be at original ship to location? Thank you, **
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved] I WILL ACCEPT A FULL REFUND,BUT AS FAR AS BEING PICKED UP FROM ORIGINAL SHIPPING LOCATION I AM REQUESTING A PREPAID RETURN MAILING LABEL AND WILL DROP PACKAGE OFF AT A UPS FACILITYPACKAGE WAS DELIVERED BY UPS...AND CUSTOMER PICKED UP FROM UPS FACILITY RESPECTFULLY SUBMITTED
We will email you a return UPS Label to the email listed on your last order: [redacted] - Thank You, We are not sure why this wasn't handled outside of Revdex.com as we were more than willing to compromise with you in any way Thanks again