Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: Sirena/Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@atooth.com Mrs [redacted] was explained that once her Insurance company has paid for all her claims she would be reimbursed Insurance check has been received and as of today 9-17-refund was put back onto her credit card Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Archer dental finally released payment which should have been released before three monthsCurrent policy pertaining to deposits due, need to be addressedSigned agreement states deposits are held in case cancellation noticeIt is held in case patients cancel after days required notificatio periodNo where on the signed agreement pertaining to the deposit does it state monies will be held til insurance payment for process performed is receivedEither refund deposit after the patients appointment is kept, as agreed, or add clause that insurance must submit payment before refund will be submitted
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: Sirena/Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@atooth.com Mrs [redacted] was explained that once her Insurance company has paid for all her claims she would be reimbursed Insurance check has been received and as of today 9-17-refund was put back onto her credit card Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Archer dental finally released payment which should have been released before three monthsCurrent policy pertaining to deposits due, need to be addressedSigned agreement states deposits are held in case cancellation noticeIt is held in case patients cancel after days required notificatio periodNo where on the signed agreement pertaining to the deposit does it state monies will be held til insurance payment for process performed is receivedEither refund deposit after the patients appointment is kept, as agreed, or add clause that insurance must submit payment before refund will be submitted