Archer Home Improvements

To Whom It May Concern: The patient has *** *** as his primary health insuranceAt time of service we collect the co-pay or co-insurance that is listed on the patient's insurance cardThen, once the bill is sent to the insurance and they have paid what they are going to, we can only roll
over to the patient that which the insurance says we can make "patient responsibility." I have available an Account Charge Activity Summary for the patient's activity in our primary care clinic which is what he specifically noted in his complaintI have also attached supporting documentation for this patient showing where what he paid was credited, what the insurance company paid and, on the supporting documentation, where the patient responsibility amount came fromI did have our Central Billing Office staff review the account and they have stated that the billing is correctIn health care we realize that the statements our patients receive are not always easy to readMy staff and I are available to work with patients to answer any questions they may haveIn our clinic there is an escalation policy that our staff is directed to follow if they feel they are not able to resolve the issue with a given patientUnfortunately, that was not done in this case and the patient felt he needed to contact you to get answersI apologize that he was not able to get his questions answered without contacting youI would be happy to meet with the patient to review the documentation mentioned above so that we may resolve this issueI may be contacted at ***

To Whom It May Concern: The patient has *** *** as his primary health insuranceAt time of service we collect the co-pay or co-insurance that is listed on the patient's insurance cardThen, once the bill is sent to the insurance and they have paid what they are going to, we can only roll
over to the patient that which the insurance says we can make "patient responsibility." I have available an Account Charge Activity Summary for the patient's activity in our primary care clinic which is what he specifically noted in his complaintI have also attached supporting documentation for this patient showing where what he paid was credited, what the insurance company paid and, on the supporting documentation, where the patient responsibility amount came fromI did have our Central Billing Office staff review the account and they have stated that the billing is correctIn health care we realize that the statements our patients receive are not always easy to readMy staff and I are available to work with patients to answer any questions they may haveIn our clinic there is an escalation policy that our staff is directed to follow if they feel they are not able to resolve the issue with a given patientUnfortunately, that was not done in this case and the patient felt he needed to contact you to get answersI apologize that he was not able to get his questions answered without contacting youI would be happy to meet with the patient to review the documentation mentioned above so that we may resolve this issueI may be contacted at ***