Archie Cochrane Motors, Inc.

Review: I took my car into the service department on Wednesday, May 15, 2013 to have the housing for the thermostat replaced as it had a crack in it. They quoted me a price and we asked if we could use our own antifreeze to put it in. We were told yes. I got a call on Thursday saying that my vehicle was done and they had topped off the coolant for me. I got there today, Friday, May 17 2013 and paid for the repairs my vehicle so that I could take it home. Within ten minutes of picking up my car I looked at the repairs and checked the coolant levels only to find that the clean antifreeze that I had in when I left it with them had now been contaminated with oil. I took my car up to the service department and they informed me that the contaminated coolant was result of something that was in my reservoir and that it is not their responsibility.Desired Settlement: I would like the antifreeze to be replaced with clean and some kind of a discount to the price that I paid for the time and hassle that I have had to take. I need my vehicle to get back and forth to work and cannot do that it is ruined.

Business

Response:

Please note that Mr. [redacted]'s concern has been taken care of. ACM has flushed his cooling system and replaced his old antifreeze at NO CHARGE to him. Mr. [redacted]'s has advised my service management that he is satisfied with our service and customer handling at this time.

[redacted],

President

Archie Cochrane motors, Inc.

Consumer

Response: