Archie's Auto Sales, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***

We sold Mr*** *** a *** Chrysler on May 5, 2011. He financed the vehicle with the terms of monthly payments of $*** and the final payment would be $***. As of the date of repossession, Mr*** had missed a total of monthly payments. The past due
amount at the time of repossession was $***00, not including any late fees. The last payment we received from him was on June 14, 2014. For the last four months, we made many failed attempts of contacting Mr*** via home and on his cell phone. We left him messages on all occasions. Mr*** was unresponsive. We finally had the vehicle repossessed on October 17,
On July 9, 2013, we sold a*** Chevrolet Monte Carlo to Mr***'s son, *** ***. Mr*** *** agreed to be responsible for making sure the payments were made on the Monte Carlo. The payment agreement on this vehicle was months at $*** and the final payment would be $***. Prior to the accident (April 22, 2014) they were behind on the Monte Carlo in the amount of $***, not including late fees. At one time, they also had a issue with the car and we did the repairs for themThe repairs totaled $***.00. We agreed to let them add the repair bill to the end of the payment agreement
Direct General Insurance insured the Monte Carlo knowing that the vehicle had a previous salvaged title. Mr*** was paying the full coverage rate to insure the vehicleBut, after *** had the accident, Direct General then decided to reduce the value of the vehicle. This was only done so that they would not have to pay the vehicle's true value. If they did not want to pay the value of the vehicle, they should have charged him a reduced rate when they first provided coverage on the vehicle. However, our decision to repossess the Chrysler had nothing to do with the insurance company's payment on the Monte Carlo
Mrs*** stated that we are "doing people wrong". The only wrong we have done in this situation is let the ***'s get so far behind on their payments. Mr*** know we went above and beyond with helping him on these two vehicleIt's very disappointing that things ended the way they have