Responding to Mr*** *** ***s complaint
on Monday 5/20/I (*** *** ***) Contacted Mr *** and discussed his complaint with my companyOn April of we sent a technician to his residence where he said that when his A/C unit out sided would come on that the lights
would go dim in is homeOur technician found that he had a faulty run capacitor and replaced it with a factory capacitorThe next phone call we had from him was several weeks later explaining that he had another company come out and they installed a non factory starting kit on his unit and he said that it fixed his problemWe found out that the so called company he was referring to was his slaw that performs maintenance on the same type of equipment but is not in business for him selfAt this time I explained to Mr*** that the part that was installed on his unit was not a factory part and it was only a temporary fixI also explained to him that since he was dissatisfied with our service that we would return his money and the next time that he had a problem with his system to just call his slaw to handle his problemsWe have been in business for over years and not once have we had a customer call the Revdex.com and make one complaintI feel that this customer was using his slaws testimony to his money returned ( which it worked ) !
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10031679, and while it is full of untruths, I accept the resolution of a refund of the service call only However, you should know that Mr *** was very rude, aggressive, and unprofessional during his phone call. His childish, inaccurate and snide responses only further demonstrate his unprofessionalism. Mr *** said he called me regarding the complaint on May 2014. That is untrue. I can provide you with a copy of the refund check dated May 14. He called me on the 15th of May and not the 20th. My cell phone can verify that also.
Mr *** then states that the first call he received from me was "several weeks later". Another untruthHe sent his tech out to my home on April 14. I called in my complaint on April 14. That is four days, not several weeks. When I received no response to my complaint, I filed the Revdex.com complaint on April 14, as your records will show. That is only days later, again, not several weeks.
Mr *** said I told him that I had another "Company" look at the unit. Another untruth I did not say that. I said I had another "technician" come out. Read my original complaint. Yes, he is my son-in-law. I did not call him first because I don't like to rely on relatives to do work for me. I would rather pay a "Professional" company to do it. Having said that, my son-in-law is responsible for the HVAC maintenance for all of AAFES on Ft Benning, GA. He is extremely qualified.
Mr *** said that the other tech installed a "non factory starting kit". There is no such thing as a starting kit. It was merely a booster capacitor, used to help old compressors start. Yes, it is temporary, but it allowe time for me to order and receive a new unit, while still having A/C in the meantime. He also stated his tech replaced a bad capacitorIt was not bad. It was the compressor that was bad. I have since replaced the entire outside unit, and no, it was not Archie's Service Co that did the work.
Mr *** did not tell me to call my son-in-law the next time I needed A/C work. Another untruth, future work never came up during the phone call. Mr *** knows only too well that in a small rural community, word of mouth recommendations, good or bad, can make or break a local small business. However, he can rest assured that I will never bother him againNeither will anyone else I know in this area.
Lastly, Mr *** disparaged the fact I used my son-in-law to check his work. He should look at his own business, as it includes him, his wife and his father-in-law Mr *** needs to take a long, hard look inside himself, evaluate his lack of integrity and ethics, and don't take a complaint so personal. No one is perfect
I thank the Revdex.com for helping resolve this issue. I do not expect nor desire a response from Mr ***.
Regards,
*** ***
Responding to Mr*** *** ***s complaint
on Monday 5/20/I (*** *** ***) Contacted Mr *** and discussed his complaint with my companyOn April of we sent a technician to his residence where he said that when his A/C unit out sided would come on that the lights
would go dim in is homeOur technician found that he had a faulty run capacitor and replaced it with a factory capacitorThe next phone call we had from him was several weeks later explaining that he had another company come out and they installed a non factory starting kit on his unit and he said that it fixed his problemWe found out that the so called company he was referring to was his slaw that performs maintenance on the same type of equipment but is not in business for him selfAt this time I explained to Mr*** that the part that was installed on his unit was not a factory part and it was only a temporary fixI also explained to him that since he was dissatisfied with our service that we would return his money and the next time that he had a problem with his system to just call his slaw to handle his problemsWe have been in business for over years and not once have we had a customer call the Revdex.com and make one complaintI feel that this customer was using his slaws testimony to his money returned ( which it worked ) !
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10031679, and while it is full of untruths, I accept the resolution of a refund of the service call only However, you should know that Mr *** was very rude, aggressive, and unprofessional during his phone call. His childish, inaccurate and snide responses only further demonstrate his unprofessionalism. Mr *** said he called me regarding the complaint on May 2014. That is untrue. I can provide you with a copy of the refund check dated May 14. He called me on the 15th of May and not the 20th. My cell phone can verify that also.
Mr *** then states that the first call he received from me was "several weeks later". Another untruthHe sent his tech out to my home on April 14. I called in my complaint on April 14. That is four days, not several weeks. When I received no response to my complaint, I filed the Revdex.com complaint on April 14, as your records will show. That is only days later, again, not several weeks.
Mr *** said I told him that I had another "Company" look at the unit. Another untruth I did not say that. I said I had another "technician" come out. Read my original complaint. Yes, he is my son-in-law. I did not call him first because I don't like to rely on relatives to do work for me. I would rather pay a "Professional" company to do it. Having said that, my son-in-law is responsible for the HVAC maintenance for all of AAFES on Ft Benning, GA. He is extremely qualified.
Mr *** said that the other tech installed a "non factory starting kit". There is no such thing as a starting kit. It was merely a booster capacitor, used to help old compressors start. Yes, it is temporary, but it allowe time for me to order and receive a new unit, while still having A/C in the meantime. He also stated his tech replaced a bad capacitorIt was not bad. It was the compressor that was bad. I have since replaced the entire outside unit, and no, it was not Archie's Service Co that did the work.
Mr *** did not tell me to call my son-in-law the next time I needed A/C work. Another untruth, future work never came up during the phone call. Mr *** knows only too well that in a small rural community, word of mouth recommendations, good or bad, can make or break a local small business. However, he can rest assured that I will never bother him againNeither will anyone else I know in this area.
Lastly, Mr *** disparaged the fact I used my son-in-law to check his work. He should look at his own business, as it includes him, his wife and his father-in-law Mr *** needs to take a long, hard look inside himself, evaluate his lack of integrity and ethics, and don't take a complaint so personal. No one is perfect
I thank the Revdex.com for helping resolve this issue. I do not expect nor desire a response from Mr ***.
Regards,
*** ***