Dear Revdex.com, After reading the customers second explanation of her complaint, it is very clear to me that this customer is never going to be happyShe is clearly spinning this to make herself out as the poor victim and I'll explain whyI read her rebuttal and it is filled with lies, hypocrisy and inconsistencies First off she states that the driver "probably did not hook up the cables right so it will not charge..." If you recall, the customer asked us to jump start her car because it would not startWe triedIt would not startWe both agreed at that time the car would not startThen, later in her statement she says..."I have proof from he dealer that the car started by itself they did not even have to jump start it..." (that means it was not a battery problem to begin with.) How is this my fault? You then state knowing it was not a battery problem..."but to be on the safe side they did change the battery there is nothing else wrong with my car." My question is...why are you not mad that the dealership replaced and made you pay for a battery that you did not need if there is nothing else wrong with your car? Seems to me that you are mad at the wrong businessYour car didn't startWe got you to the dealershipWe are owed the money you agreed toNext, you stated that my driver gave you a price quote of $to $dollarsThen you called our office and we quoted you $Maybe we were busy..maybe he had another call lined up for him he didn't know aboutFor whatever reason, at that point you could have said no thank youYou didn'tYou then said that you were on the phone with your insurance company and they were going to get you a truckWe had one there in minutes (not a bad ETA I must say) yet you still didn't say..No thank youIf you had one coming, why didn't you cancel us when we arrived or before we arrived? We charge that unacceptable price of $rememberYet you acceptedSeems like, time was more important to you than price thenThat's like going to a restaurant hungry then complaining about the price after your belly is fullYou go on to state that.."I also called CHP and told them my experience they stated that they will think twice before calling them again."I also called the CHP after reading that and spoke to the officer in charge of the towing companiesHe said that he did remember having a conversation with this customer but he was adamant about what he saidHe wanted me to know that he "said no such thing and that she was obviously mistaken about what was said." He reassured me of our great standings with the Highway Patrol for the past years and would always call me right away if we had a problem[Updateyears and No calls yet.] Finally, you close your argument with..."I will never recommend this terrible towing company to anyone..." The only thing I can say to that is..Thank you
Dear Revdex.com, After reading the customers second explanation of her complaint, it is very clear to me that this customer is never going to be happyShe is clearly spinning this to make herself out as the poor victim and I'll explain whyI read her rebuttal and it is filled with lies, hypocrisy and inconsistencies First off she states that the driver "probably did not hook up the cables right so it will not charge..." If you recall, the customer asked us to jump start her car because it would not startWe triedIt would not startWe both agreed at that time the car would not startThen, later in her statement she says..."I have proof from he dealer that the car started by itself they did not even have to jump start it..." (that means it was not a battery problem to begin with.) How is this my fault? You then state knowing it was not a battery problem..."but to be on the safe side they did change the battery there is nothing else wrong with my car." My question is...why are you not mad that the dealership replaced and made you pay for a battery that you did not need if there is nothing else wrong with your car? Seems to me that you are mad at the wrong businessYour car didn't startWe got you to the dealershipWe are owed the money you agreed toNext, you stated that my driver gave you a price quote of $to $dollarsThen you called our office and we quoted you $Maybe we were busy..maybe he had another call lined up for him he didn't know aboutFor whatever reason, at that point you could have said no thank youYou didn'tYou then said that you were on the phone with your insurance company and they were going to get you a truckWe had one there in minutes (not a bad ETA I must say) yet you still didn't say..No thank youIf you had one coming, why didn't you cancel us when we arrived or before we arrived? We charge that unacceptable price of $rememberYet you acceptedSeems like, time was more important to you than price thenThat's like going to a restaurant hungry then complaining about the price after your belly is fullYou go on to state that.."I also called CHP and told them my experience they stated that they will think twice before calling them again."I also called the CHP after reading that and spoke to the officer in charge of the towing companiesHe said that he did remember having a conversation with this customer but he was adamant about what he saidHe wanted me to know that he "said no such thing and that she was obviously mistaken about what was said." He reassured me of our great standings with the Highway Patrol for the past years and would always call me right away if we had a problem[Updateyears and No calls yet.] Finally, you close your argument with..."I will never recommend this terrible towing company to anyone..." The only thing I can say to that is..Thank you