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Archie's Service Company,Inc.

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Archie's Service Company,Inc. Reviews (2)

Responding to Mr. [redacted]s complaint
on Monday 5/20/14 I ([redacted]) Contacted Mr [redacted] and discussed his complaint with my company. On April 21 of 2014 we sent a technician to his residence where he said that when his A/C unit out sided would come on that the lights...

would go dim in is home. Our technician found that he had a faulty run capacitor and replaced it with a factory capacitor. The next phone call we had from him was several weeks later explaining that he had another company come out and they installed a non factory starting kit on his unit and he said that it fixed his problem. We found out that the so called company he was referring to was his son-in law that performs maintenance on the same type of equipment but is not in business for him self. At this time I explained to Mr. [redacted] that the part that was installed on his unit was not a factory part and it was only a temporary fix. I also explained to him that since he was dissatisfied with our service that we would return his money and the next time that he had a problem with his system to just call his son-in law to handle his problems. We have been in business for over 12 years and not once have we had a customer call the Revdex.com and make one complaint. I feel that this customer was using his son-in laws testimony to his money returned ( which it worked ) !

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10031679, and while it is full of untruths, I accept the resolution of a refund of the service call only.    However, you should know that Mr [redacted] was very rude, aggressive, and unprofessional during his phone call.  His childish, inaccurate and snide responses only further demonstrate his unprofessionalism.  Mr [redacted] said he called me regarding the complaint on 20 May 2014.  That is untrue.  I can provide you with a copy of the refund check dated 16 May 14.  He called me on the 15th of May 14 and not the 20th.  My cell phone can verify that also. 
Mr [redacted] then states that the first call he received from me was "several weeks later".  Another untruth. He sent his tech out to my home on 21 April 14.  I called in my complaint on 24 April 14.  That is four days, not several weeks.  When I received no response to my complaint, I filed the Revdex.com complaint on 30 April 14, as your records will show.  That is only 9 days later, again, not several weeks. 
Mr [redacted] said I told him that I had another "Company" look at the unit. Another untruth.  I did not say that.  I said I had another "technician" come out.  Read my original complaint. Yes, he is my son-in-law.  I did not call  him first because I don't like to rely on relatives to do work for me.  I would rather pay a "Professional" company to do it.  Having said that, my son-in-law is responsible for the HVAC maintenance for all of AAFES on Ft Benning, GA.  He is extremely qualified. 
Mr [redacted] said that the other tech installed a "non factory starting kit".  There is no such thing as a starting kit.  It was merely a booster capacitor, used to help old compressors start.  Yes, it is temporary, but it allowe time for me to order and receive a new unit, while still having A/C in the meantime.  He also stated his tech replaced a bad capacitor. It was not bad.  It was the compressor that was bad.  I have since replaced the entire outside unit, and no, it was not Archie's Service Co that did the work. 
Mr [redacted] did not tell me to call my son-in-law the next time I needed A/C work.  Another untruth, future work never came up during the phone call.  Mr [redacted]  knows only too well that in a small rural community, word of mouth recommendations, good or bad, can make or break a local small business.   However, he can rest assured that I will never bother him again. Neither will anyone else I know in this area. 
Lastly, Mr [redacted] disparaged the fact I used my son-in-law to check his work.  He should look at his own business, as it includes him, his wife and his father-in-law.   Mr [redacted] needs to take a long, hard look inside himself, evaluate his lack of integrity and ethics, and don't take a complaint so personal.  No one is perfect.
I thank the Revdex.com for helping resolve this issue.  I do not expect nor desire a response from Mr [redacted].  
 
 
Regards,
[redacted]

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