Dear Revdex.com, After reading the customers second explanation of her complaint, it is very clear to me that this customer is never going to be happy. She is clearly spinning this to make herself out as the poor victim and I'll explain why. I read her rebuttal and it is filled with lies, hypocrisy and inconsistencies. First off she states that the driver "probably did not hook up the cables right so it will not charge..." If you recall, the customer asked us to jump start her car because it would not start. We tried. It would not start. We both agreed at that time the car would not start. Then, later in her statement she says..."I have proof from he dealer that the car started by itself they did not even have to jump start it..." (that means it was not a battery problem to begin with.) How is this my fault? You then state knowing it was not a battery problem..."but to be on the safe side they did change the battery there is nothing else wrong with my car." My question is...why are you not mad that the dealership replaced and made you pay for a battery that you did not need if there is nothing else wrong with your car? Seems to me that you are mad at the wrong business. Your car didn't start. We got you to the dealership. We are owed the money you agreed to. Next, you stated that my driver gave you a price quote of $65 to $75 dollars. Then you called our office and we quoted you $125. Maybe we were busy..maybe he had another call lined up for him he didn't know about. For whatever reason, at that point you could have said no thank you. You didn't. You then said that you were on the phone with your insurance company and they were going to get you a truck. We had one there in 15 minutes (not a bad ETA I must say) yet you still didn't say..No thank you. If you had one coming, why didn't you cancel us when we arrived or before we arrived? We charge that unacceptable price of $125 remember. Yet you accepted. Seems like, time was more important to you than price then. That's like going to a restaurant hungry then complaining about the price after your belly is full. You go on to state that.."I also called CHP and told them my experience they stated that they will think twice before calling them again."I also called the CHP after reading that and spoke to the officer in charge of the towing companies. He said that he did remember having a conversation with this customer but he was adamant about what he said. He wanted me to know that he "said no such thing and that she was obviously mistaken about what was said." He reassured me of our great standings with the Highway Patrol for the past 24 years and would always call me right away if we had a problem. [Update...24 years and No calls yet.] Finally, you close your argument with..."I will never recommend this terrible towing company to anyone..." The only thing I can say to that is..Thank you.
Dear Revdex.com, After reading the customers second explanation of her complaint, it is very clear to me that this customer is never going to be happy. She is clearly spinning this to make herself out as the poor victim and I'll explain why. I read her rebuttal and it is filled with lies, hypocrisy and inconsistencies. First off she states that the driver "probably did not hook up the cables right so it will not charge..." If you recall, the customer asked us to jump start her car because it would not start. We tried. It would not start. We both agreed at that time the car would not start. Then, later in her statement she says..."I have proof from he dealer that the car started by itself they did not even have to jump start it..." (that means it was not a battery problem to begin with.) How is this my fault? You then state knowing it was not a battery problem..."but to be on the safe side they did change the battery there is nothing else wrong with my car." My question is...why are you not mad that the dealership replaced and made you pay for a battery that you did not need if there is nothing else wrong with your car? Seems to me that you are mad at the wrong business. Your car didn't start. We got you to the dealership. We are owed the money you agreed to. Next, you stated that my driver gave you a price quote of $65 to $75 dollars. Then you called our office and we quoted you $125. Maybe we were busy..maybe he had another call lined up for him he didn't know about. For whatever reason, at that point you could have said no thank you. You didn't. You then said that you were on the phone with your insurance company and they were going to get you a truck. We had one there in 15 minutes (not a bad ETA I must say) yet you still didn't say..No thank you. If you had one coming, why didn't you cancel us when we arrived or before we arrived? We charge that unacceptable price of $125 remember. Yet you accepted. Seems like, time was more important to you than price then. That's like going to a restaurant hungry then complaining about the price after your belly is full. You go on to state that.."I also called CHP and told them my experience they stated that they will think twice before calling them again."I also called the CHP after reading that and spoke to the officer in charge of the towing companies. He said that he did remember having a conversation with this customer but he was adamant about what he said. He wanted me to know that he "said no such thing and that she was obviously mistaken about what was said." He reassured me of our great standings with the Highway Patrol for the past 24 years and would always call me right away if we had a problem. [Update...24 years and No calls yet.] Finally, you close your argument with..."I will never recommend this terrible towing company to anyone..." The only thing I can say to that is..Thank you.