[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have spoken with a representative of Four Seasons Sunrooms, in c/o of Luxury Bath, and hope that they will carrying out with their fore mentioned response in a timely manner Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
We have been out to inspect the work that Mrs [redacted] is not satisfied with and we agree there are multiple pieces of tile that need to be re-setWe are working with the tile manufacturer to locate enough tile for the re-workWe will also re-set the tub to avoid any settling in the surrounding tileOnce the new tile is set we will re-grout the newly set tile along with the tile around the tubIn addition there are several uneven grout lines that will be fixed and alignedWe agree to correct the work to Mrs***'s satisfaction
Mr [redacted] is correct that our contract contains the three day right to cancel In this instance the cancellation came in well beyond the three day right to cancel The Sales agreement was signed, the door was measured, order was confirmed, and then shipping was confirmed It wasn't until the product was received from our manufacturer that Mr [redacted] decided to cancel As with all received orders, we immediately begin scheduling our installs In this case the install date did not work with Mr***'s schedule In years of being in business we have never had an issue of working with a customer's schedule for installation When it was suggested that we re-schedule Mr [redacted] became upset and suggested it was too much of an inconvenience We are and have always been accommodating with schedules We can install days a week with just about any time frame being met Since this product was measured and ordered specifically for Mr [redacted] 's residence it cannot be "returned" Our products are ordered and manufactured based on measurements specific to our customer's contract None of our products are shelved or re-soldHowever, we are willing to discount Mr***'s contract by $in order for him not to incur the cancellation expense as outlined within his contract We are prepared to install at a date/time that is convenient and hope to move forward with the completion of the project.T
Again, we apologize for the delay in receiving the refund I 'm glad we were able to overnight another check to you At this time we have refunded in full
We apologize that we were unable to assist Mr [redacted] with his replacement windowsUnfortunately our product line is not recommended for installation on manufactured homesIt was during subsequent appointment qualification that this was determinedAgain, we apologize for not being able to meet his needs for windows/doorsWe would never knowingly install a window that is not recommended per specifications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] , We apologize for any miscommunication It looks like you were able to speak with a different Manager on Wednesday who confirmed cancellation We have processed your cancellation and have notified the loan provider The transaction in question has been reversed at this time and will be reflected in your next statement If you have any additional questions please don't hesitate to contact us ###-###-####
We are sorry to hear of your experienceOur division manager has since met with Mr [redacted] and agreed to replace the warped outer cabinet When the cabinet is replaced we will also re-insulate the interior cabinet We also agree to supply the necessary startup chemicals At this time, the cabinet components have been ordered When we are notified of the ship date we will schedule the repairs
We are sorry the [redacted] 's had this experience in having their stucco job completedIt appears during the recent rain some discoloration occurred during the curing process On July 28th we addressed all concerns regarding the stucco We completed a stucco wash and fogging Today our stucco manager followed up to be sure all items were completed to the [redacted] 's satisfaction
Complaint: [redacted] I am rejecting this response because:The response contains factual errors and statements that foster the appearance that ABD has never had a dissatisfied customerTo be precise, our cancellation notice came days after meeting with the sales representativeThe door ordered was of standard dimensions 72" x 80"so, no special order build instructions were requiredAdditionally, I find it highly unlikely that our door was built and ready to install within the day period from meeting with the sales person and when we received calls to schedule installation three weeks from that dateIf ABD is so committed to customer satisfaction why didn't they call to discuss our issues? All we received was an email which restates their contract positionSee below.Hi ***,I have had a chance to review your contract and research your cancellationPlease note that according to your sales agreement you are responsible for 33% of the contract total plus expenseThe cancellation came in way after the day right to cancel From what I can tell, the issue involves the installation dateWe can always work with your schedule if neededIn the years I have worked for Renewal by Andersen I have never heard of an instance in which we would not accommodate the schedule of our customerI'm hoping this is just a misunderstandingIf you choose to cancel I will prepare the cancellation fees and forward a cancellation statement to G [redacted] The loan would still be honored for the cancellation fee.If you would like to move forward with the installation of the windows you contracted for I'd be happy to work with you on a date that fits into your schedule.Best Regards,Kellie L [redacted] Consumer Relations Manager###-###-#### Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company has NOT provided an itemized receipt for work done I have been told for the last months that this list was "in the works"I have already paid the company $8,for very inferior work What have I paid for? I want a detailed list of materials and their cost My affirmative response to the $credit was MY assumption that the company was going to refund $of the $I paid, since the work was so poor, and the company was not honest in the information providedI was told by an assistant construction manager that the thin set put under the tile around the sinks was comparable to a backer board When I called the company that makes this material, they said NO, it is just an adhesive, and the company SHOULD have put backer board under the tile, not just glued the tile onto the plywood This is only ONE example of incorrect information provided to me I do NOT wish to pay this company any further compensation, as I feel the $provided to them was obtained through pretenses, and extremely poor craftsmanshipThey do NOT deserve the endorsement of The Revdex.com Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: The information from the company has NOT been provided to me directly There has been NO recent communication either by phone, email, text, or personal visit by ANYONE from this company, after a brief site visit by an assistant construction manager That person said I would be hearing from someone in the next week after his visit NO...there was NO ONE who called, etc to consult with me PERSONALLY about how to resolve this I left a voice message with Kelly asking to PLEASE be paid for the damaged art frame, the microstatic valve, and the 2nd visit by the mechanical engineer to re-install the valve correctly I asked by $to cover that NO RESPONSE I want a LICENSED JACUZZI TECHNICIAN to set the tub, and calk around it correctly Also...NONE of the calking in this bathroom has been sealed I also asked for an itemized list of the charges for materials and labor, and was told many times it was being "worked on." This company received $8,from me If I went to Wal-Mart and bought that much, I would at least get a RECEIPT listing EACH ITEM I bought! This company is NOT truthful with their customers This is, to me, the worst violation that a company can make, and violates the principles of the Revdex.com Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is an option Dreamstyle had months ago but did nothing until Revdex.com was involved It's not that the flooring "is not to (my) liking" -- it was slippery even after applications of grit by the admission of their own construction supervisor Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It is 5/1/and the refund check has still not arrived via mail...it usually only takes days for mail to arrive from Albuquerque to Hobbs, New MexicoI would like to see documentation or a tracking numberThank you! [redacted] & [redacted] Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We are sorry to hear the [redacted] 's have change their mind regarding the purchase of their patio coverUnfortunately, the events outlined are not accurate and the [redacted] 's also failed to mention that we came up with other options to assist them in moving forward without having to incur the cancellation penaltyThis contract was not signed under "duress" as falsely stated by Mr [redacted] If it were signed under duress I would have expected an immediate cancellation to followInstead, the financing was established with the lender [redacted] , the technical measure was performed for the order and the HOA application was submittedIt wasn't until Monday, July 13th that [redacted] requested to put the project on hold due to an emergencyAt this time, the project completion was marked "hold"On Tuesday, July 14th we received a call from the lender [redacted] , they were calling to find out if the [redacted] 's had cancelledI reviewed the recorded call between Amanda and Mr [redacted] and reported back to [redacted] that no cancellation was mentioned, but instead it was requested to be put on holdOn July 14th we also received a call from [redacted] requesting to cancel her contract due to an emergency, I informed [redacted] that if she chooses to cancel there would be a 33% cancellatiion fee ($3537), as agreed to in the sales contract [redacted] stated that she didn't read the contract and was unaware [redacted] also stated that she was unaware of any finance transactionsI told [redacted] that she signed and agreed to all finance transactions (which are required by the lender in order to fund)On July 14th I agreed to review all paperwork and provide any copies if necessaryOn July 15th Mr [redacted] contacted John G [redacted] , the sales representative regarding his desire to cancel he said they had a family emergency and were also unable to come up with the $deposit that was requested by AmandaI called Mr [redacted] and presented three options to himThe first was to finance $instead of $(which would reduce the out of pocket cash deposit) and I also offered to reimburse the first monthly loan payments (due to the concern over the month of interest being charged)As for the remaining $cash deposit, I also agreed to accept this at completion or over two monthly payments (instead of it being due now)The second option was to keep the financing at $with monthly payments being reimbursed and the $deposit due at completionThe third option would be to cancel with a cancellation fee of $(as stated in the contract)The bottom line is that we have a signed legal and binding contractThis cancellation came in days after the contract was signed, days after the financing was put in place and days after the technical measure occurred and submission of the HOA applicationIf none of these options are agreeable we will move forward in filing this case in metro court to recover the 33% cancellation fee along with other incurred expenses
We have spoken to Mr [redacted] and agree to replace the shower pan instead of repairing itMr [redacted] also mentioned a few other items that need to be addressedWhen we install the new shower pan we will also correct these items
Complaint: [redacted] I am rejecting this response because: #-- THANK YOU Revdex.com - without your actin they would still be sending me emails/newsletters THANK YOU.#-- "You are also able to "unsubscribe" to any emails previously received." tell company --- if that were true I would have NEVER needed to contact the Revdex.com --- so either their system is broken --- or they are blaming me for them sending SPAM! It's also funny there is NO person at their site or BUSINESS to contact DIRECT -- it is only 3rd party listed servers registered to other organizationsI bet they would get a lot more direct complaints --- you are NOT making this my fault!#-- I read once that if a business wanted to send a customer NEWSLETTERS or collateral materials was to ask them "FIRST" otherwise a business should always consider they are sending unwanted SPAM and destroying business equity and goodwill.Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Mr [redacted] ***, we are sorry for your recent experience I have had a chance to review the window specifications that were offered by SteveWe are willing to keep the pricing at what Steve offered to you Please keep in mind that this pricing is at a further discount than your original purchaseWe will also arrange any financing you may require for this orderIf this is acceptable to you we can arrange for your technical measure and order immediately
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have spoken with a representative of Four Seasons Sunrooms, in c/o of Luxury Bath, and hope that they will carrying out with their fore mentioned response in a timely manner Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
We have been out to inspect the work that Mrs [redacted] is not satisfied with and we agree there are multiple pieces of tile that need to be re-setWe are working with the tile manufacturer to locate enough tile for the re-workWe will also re-set the tub to avoid any settling in the surrounding tileOnce the new tile is set we will re-grout the newly set tile along with the tile around the tubIn addition there are several uneven grout lines that will be fixed and alignedWe agree to correct the work to Mrs***'s satisfaction
Mr [redacted] is correct that our contract contains the three day right to cancel In this instance the cancellation came in well beyond the three day right to cancel The Sales agreement was signed, the door was measured, order was confirmed, and then shipping was confirmed It wasn't until the product was received from our manufacturer that Mr [redacted] decided to cancel As with all received orders, we immediately begin scheduling our installs In this case the install date did not work with Mr***'s schedule In years of being in business we have never had an issue of working with a customer's schedule for installation When it was suggested that we re-schedule Mr [redacted] became upset and suggested it was too much of an inconvenience We are and have always been accommodating with schedules We can install days a week with just about any time frame being met Since this product was measured and ordered specifically for Mr [redacted] 's residence it cannot be "returned" Our products are ordered and manufactured based on measurements specific to our customer's contract None of our products are shelved or re-soldHowever, we are willing to discount Mr***'s contract by $in order for him not to incur the cancellation expense as outlined within his contract We are prepared to install at a date/time that is convenient and hope to move forward with the completion of the project.T
Again, we apologize for the delay in receiving the refund I 'm glad we were able to overnight another check to you At this time we have refunded in full
We apologize that we were unable to assist Mr [redacted] with his replacement windowsUnfortunately our product line is not recommended for installation on manufactured homesIt was during subsequent appointment qualification that this was determinedAgain, we apologize for not being able to meet his needs for windows/doorsWe would never knowingly install a window that is not recommended per specifications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] , We apologize for any miscommunication It looks like you were able to speak with a different Manager on Wednesday who confirmed cancellation We have processed your cancellation and have notified the loan provider The transaction in question has been reversed at this time and will be reflected in your next statement If you have any additional questions please don't hesitate to contact us ###-###-####
We are sorry to hear of your experienceOur division manager has since met with Mr [redacted] and agreed to replace the warped outer cabinet When the cabinet is replaced we will also re-insulate the interior cabinet We also agree to supply the necessary startup chemicals At this time, the cabinet components have been ordered When we are notified of the ship date we will schedule the repairs
We are sorry the [redacted] 's had this experience in having their stucco job completedIt appears during the recent rain some discoloration occurred during the curing process On July 28th we addressed all concerns regarding the stucco We completed a stucco wash and fogging Today our stucco manager followed up to be sure all items were completed to the [redacted] 's satisfaction
Complaint: [redacted] I am rejecting this response because:The response contains factual errors and statements that foster the appearance that ABD has never had a dissatisfied customerTo be precise, our cancellation notice came days after meeting with the sales representativeThe door ordered was of standard dimensions 72" x 80"so, no special order build instructions were requiredAdditionally, I find it highly unlikely that our door was built and ready to install within the day period from meeting with the sales person and when we received calls to schedule installation three weeks from that dateIf ABD is so committed to customer satisfaction why didn't they call to discuss our issues? All we received was an email which restates their contract positionSee below.Hi ***,I have had a chance to review your contract and research your cancellationPlease note that according to your sales agreement you are responsible for 33% of the contract total plus expenseThe cancellation came in way after the day right to cancel From what I can tell, the issue involves the installation dateWe can always work with your schedule if neededIn the years I have worked for Renewal by Andersen I have never heard of an instance in which we would not accommodate the schedule of our customerI'm hoping this is just a misunderstandingIf you choose to cancel I will prepare the cancellation fees and forward a cancellation statement to G [redacted] The loan would still be honored for the cancellation fee.If you would like to move forward with the installation of the windows you contracted for I'd be happy to work with you on a date that fits into your schedule.Best Regards,Kellie L [redacted] Consumer Relations Manager###-###-#### Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The company has NOT provided an itemized receipt for work done I have been told for the last months that this list was "in the works"I have already paid the company $8,for very inferior work What have I paid for? I want a detailed list of materials and their cost My affirmative response to the $credit was MY assumption that the company was going to refund $of the $I paid, since the work was so poor, and the company was not honest in the information providedI was told by an assistant construction manager that the thin set put under the tile around the sinks was comparable to a backer board When I called the company that makes this material, they said NO, it is just an adhesive, and the company SHOULD have put backer board under the tile, not just glued the tile onto the plywood This is only ONE example of incorrect information provided to me I do NOT wish to pay this company any further compensation, as I feel the $provided to them was obtained through pretenses, and extremely poor craftsmanshipThey do NOT deserve the endorsement of The Revdex.com Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: The information from the company has NOT been provided to me directly There has been NO recent communication either by phone, email, text, or personal visit by ANYONE from this company, after a brief site visit by an assistant construction manager That person said I would be hearing from someone in the next week after his visit NO...there was NO ONE who called, etc to consult with me PERSONALLY about how to resolve this I left a voice message with Kelly asking to PLEASE be paid for the damaged art frame, the microstatic valve, and the 2nd visit by the mechanical engineer to re-install the valve correctly I asked by $to cover that NO RESPONSE I want a LICENSED JACUZZI TECHNICIAN to set the tub, and calk around it correctly Also...NONE of the calking in this bathroom has been sealed I also asked for an itemized list of the charges for materials and labor, and was told many times it was being "worked on." This company received $8,from me If I went to Wal-Mart and bought that much, I would at least get a RECEIPT listing EACH ITEM I bought! This company is NOT truthful with their customers This is, to me, the worst violation that a company can make, and violates the principles of the Revdex.com Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is an option Dreamstyle had months ago but did nothing until Revdex.com was involved It's not that the flooring "is not to (my) liking" -- it was slippery even after applications of grit by the admission of their own construction supervisor Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It is 5/1/and the refund check has still not arrived via mail...it usually only takes days for mail to arrive from Albuquerque to Hobbs, New MexicoI would like to see documentation or a tracking numberThank you! [redacted] & [redacted] Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We are sorry to hear the [redacted] 's have change their mind regarding the purchase of their patio coverUnfortunately, the events outlined are not accurate and the [redacted] 's also failed to mention that we came up with other options to assist them in moving forward without having to incur the cancellation penaltyThis contract was not signed under "duress" as falsely stated by Mr [redacted] If it were signed under duress I would have expected an immediate cancellation to followInstead, the financing was established with the lender [redacted] , the technical measure was performed for the order and the HOA application was submittedIt wasn't until Monday, July 13th that [redacted] requested to put the project on hold due to an emergencyAt this time, the project completion was marked "hold"On Tuesday, July 14th we received a call from the lender [redacted] , they were calling to find out if the [redacted] 's had cancelledI reviewed the recorded call between Amanda and Mr [redacted] and reported back to [redacted] that no cancellation was mentioned, but instead it was requested to be put on holdOn July 14th we also received a call from [redacted] requesting to cancel her contract due to an emergency, I informed [redacted] that if she chooses to cancel there would be a 33% cancellatiion fee ($3537), as agreed to in the sales contract [redacted] stated that she didn't read the contract and was unaware [redacted] also stated that she was unaware of any finance transactionsI told [redacted] that she signed and agreed to all finance transactions (which are required by the lender in order to fund)On July 14th I agreed to review all paperwork and provide any copies if necessaryOn July 15th Mr [redacted] contacted John G [redacted] , the sales representative regarding his desire to cancel he said they had a family emergency and were also unable to come up with the $deposit that was requested by AmandaI called Mr [redacted] and presented three options to himThe first was to finance $instead of $(which would reduce the out of pocket cash deposit) and I also offered to reimburse the first monthly loan payments (due to the concern over the month of interest being charged)As for the remaining $cash deposit, I also agreed to accept this at completion or over two monthly payments (instead of it being due now)The second option was to keep the financing at $with monthly payments being reimbursed and the $deposit due at completionThe third option would be to cancel with a cancellation fee of $(as stated in the contract)The bottom line is that we have a signed legal and binding contractThis cancellation came in days after the contract was signed, days after the financing was put in place and days after the technical measure occurred and submission of the HOA applicationIf none of these options are agreeable we will move forward in filing this case in metro court to recover the 33% cancellation fee along with other incurred expenses
We have spoken to Mr [redacted] and agree to replace the shower pan instead of repairing itMr [redacted] also mentioned a few other items that need to be addressedWhen we install the new shower pan we will also correct these items
Complaint: [redacted] I am rejecting this response because: #-- THANK YOU Revdex.com - without your actin they would still be sending me emails/newsletters THANK YOU.#-- "You are also able to "unsubscribe" to any emails previously received." tell company --- if that were true I would have NEVER needed to contact the Revdex.com --- so either their system is broken --- or they are blaming me for them sending SPAM! It's also funny there is NO person at their site or BUSINESS to contact DIRECT -- it is only 3rd party listed servers registered to other organizationsI bet they would get a lot more direct complaints --- you are NOT making this my fault!#-- I read once that if a business wanted to send a customer NEWSLETTERS or collateral materials was to ask them "FIRST" otherwise a business should always consider they are sending unwanted SPAM and destroying business equity and goodwill.Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Mr [redacted] ***, we are sorry for your recent experience I have had a chance to review the window specifications that were offered by SteveWe are willing to keep the pricing at what Steve offered to you Please keep in mind that this pricing is at a further discount than your original purchaseWe will also arrange any financing you may require for this orderIf this is acceptable to you we can arrange for your technical measure and order immediately