Architectural Resources Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12072980, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
I Do not accept this because I did not receive any messages from any one no phone calls weremade..no messages were leftAlso I have since bsen to another dentist who said the tooth they were you g to extract was the wrong One! The pain I have now is not from the tooth they were going to extractIt's the tooth behind it..and the referred pain was to the tooth they were going to extractThe unprofessionalism in that place was horrific! I heard conversations taking place I should of never heard aboutAnd the office manager even said she's been on her staff before regarding that type of behavior! So as for phone calls my number has never changed and I do have voicemail set upcall it for your self ***I have had this same number for years of if not more! So for then to say that is ridiculous.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
I
Complaint: ***
I am rejecting this response because:*** *** NEVER CALLED, an the office REFUSED, to give me her contact information.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have yet to hear from anyone from the company regarding the situation. *** ***
Regards,
*** ***

To Whom It May Concern:
ImmediaDent has four locations in the ***
areaWe are open 9am to 9pm, seven days a week, so that we can meet the needs
of a patient base that either has an urgent dental need at an inopportune time,
can only take time off from work or school with
difficultly, or just finds our
patient focused care and convenient locations right for them
Patients choose to come to ImmediaDent
due to our convenience over some alternatives that may be less expensive, but
also less convenientWe know that many of our patients struggle financially
and that is why we do all we can to assist them, including billing insurances
on their behalf, arranging third party payment plans and some in-house payment
options in certain situations
I have looked into the customer’s
account and reviewed her concerns as laid out in her letter, due to state and
federal privacy laws limit our ability to discuss information relating to
patient careWith that being said, I understand the patients frustrationsI
have forwarded the patient complaint to the Area Manager and she should be
reaching out to the patient in the near futureOur goal is to provide the best
patient care and customer serviceWe apologize that your experience was not
pleasantWe encourage the patient to reach out to us at ###-###-#### or *** with any additional questions or concerns she
may have
Thank you,
*** ***

At ImmediaDent, we are focused on our four core values, Passion, Professionalism, Discipline and Quality while providing Same-day Comprehensive care to our patients. It is very difficult to provide estimated costs over the phone prior to having one of our doctors look at the patientEach
patient presents different situations so when a fee is presented over the phone it is an estimate based on general situationsThere are times that the fees may end up being higher than originally estimated due to the specific situation. We have went ahead and adjusted the account per the patients request.Thank you.*** ***Director of MarketingSamson Dental Partners

Case# *** ImmediaDent is focused on providing quality, comprehensive same-day dentistry from am to pm, seven days a week. We would like to apologize for the delay in communication in regards to your refund on treatment you decided to not pursue I researched
the matter and did notice a refund was provided to your credit card on 7/6/2017. I would like to encourage you to reach out to our Patient Services Specialist at ###-###-#### if you have any additional questions or concerns. All the best, *** *** | Patient Services SpecialistSamson Dental Partners, LLC.*** *** **Ste*** | Leawood, KS 66206tel ###-###-####| fax ###-###-####

Thank you for your e-mailMy name is Andrea ***, I am the *** *** *** with Anytime Fitness in the Green Bay, WI areaOver the past months my Howard *** ***, Adam ***, has been working with Alicia to come overcome her initial complaint. Alicia signed up
with our Anytime Fitness location on April 21st, At this time she was presented membership options ranging from 12, and monthsAlicia chose to agree to our month membership option to help her reach her fitness goalsDuring enrollment, our *** ***s fully explain the agreement to new members and give them the option to read each section of the agreement prior to them signing the document in several different areas. Since Alicia joined our Howard facility, she used the facility on April 26th at 4:30am, May 2nd at 1:44pm and July 6th at 8:30pm. Over these days the average member visit during the time frame she was in the facility is people, including herselfAll of the members of Anytime Fitness are presented a Key Fob at the time of enrollment that allows them 24/access to the facilityThe main entrance to the facility remains locked during unstaffed hours only allowing our trusted members into the clubOur staffed hours are as follows; Monday, Tuesday and Thursdays 10am-7pm, Wednesday 8am -5pm and Fridays 10am-5pm. Two out of the three visits by Alicia, were during unstaffed hoursAnytime Fitness is under 24/surveillance with a security system armed when staff is not in the club, along with security necklaces, and emergency buttons located throughout the facility. In which members can use when they feel they are in danger or during a medical emergency. At Alicia's initial time of inquiring to cancel her membership, she did state she did not feel comfortable working out in our facility. Adam spoke more in depth with Alicia in regards to her concern, reassured her, and spoke to her about the option of coming to the facility during our staffed hours; and even offered complimentary Personal Training sessions with her to help her gain confidence in the clubAlicia declined all offers on our endPer our agreement, that is attached and is signed by Alicia, a member has business days to cancel her membership from the date they sign upIf a member is looking to cancel their agreement after these days, unless it is a medical reason, they are relocating outside miles of an Anytime Fitness or they are in the Military and are being deployed, the member is responsible for the payout on the agreement along with a $early termination fee(Documentation for a medical issue, relocation outside miles of an Anytime Fitness or deployment is needed to send in to process a cancel) Alicia is not able to provide us with the proper documentation allowing her to cancel without being penalizedAgain, the agreement that states our cancellation policy is attached and was signed by Alicia on her sign up date of April 21st, 2017. As time went on and Alicia continued to contact our location for assistance on canceling her membership, she did leave a voicemail, followed up by an email from Adam ***, requesting Adam to contact her husband to discuss this matterAttached is the email showing Adam needed to confirm his number with Alicia, as he originally wrote it down wrongIf we do not receive consent from the primary member on the account, our staff is trained they are not allowed to discuss a members account or give out information regarding the members membershipSince Adam was told to contact him, with an email verifying his phone number, Adam reached out to him. During the phone call with Alicia's husband, he expressed to us that they would be suing us for not canceling Alicia's agreementAdam explained the cancellation policy to him and apologized for not being able to assist him any further, but was more than willing to help Alicia become comfortable working out in our facilityAlicia's husband was not happy with what Adam was able to offer and explained that he would be contacting their attorneyAfter Adam's conversation with him, Adam reached out to myself explaining and updating me on the issue. At this time, we felt it was in our best interest to send our attorney's information to them for all future conversations to be handled between the attorney'sThis information was sent to them directly by myself with the confirmed, correct email on file. After my first e-mail with our attorney's information, Alicia's husband reached back out to Adam to discuss further options to cancel the agreementAt this time the payoff on her membership was over $810, With our *** ** *** approval, we offered to cancel the agreement for $and even explained we would still honor the membership for either herself or her husband to useAlicia's husband became even more upset with us and said all they would pay is $Unfortunately, we could not accommodate this requestAt this time, he requested our attorney's information again, and once again it was sent on to them. Time went on, and we did not hear from Alicia or her husband until the 4th request for our attorney's information came through along with a copy of her agreementOnce again, I emailed the requested information to them. This was the last point of contact we had with Alicia prior to receiving this complaintAll the attachments stated in the email are included abovePlease do not hesitate to contact me if further information or documentation is needed

ImmediaDent is focused on providing quality care to patients including excellent customer serviceOur billing department has reviewed this patients file and has determined that an adjustment was necessary which has been made. If the patient has any further questions, they can contact our
Patient Accounts Manager, Chaunda Capers, at 913.701.3295. Thank you,*** ***Director of MarketingSamson Dental Partners / ImmediaDent

We take great pride in serving our patients, as we strive to be the best place for our patients to receive care. Our Area Manager, [redacted], spoke with this patient some time ago. To our knowledge this situation has been resolved.Please let us know if there is anything else we can do to help.Thank you.[redacted]|Director of Marketing[redacted]tel###-###-####|mobile###-###-#### Passion+Professionalism+D...⇄

As I have mentioned in my previous emails, At Alicia's initial time of inquiring to cancel her membership, she did state she did not feel comfortable working out in our facility.  Adam spoke more in depth with Alicia in regards to her concern, reassured her, and spoke to her about the option of coming to the facility during our staffed hours as well as all of our security measures. Adam even offered complimentary Personal Training sessions with her to help her gain confidence in the club. Alicia declined all offers on our end. Per our agreement, that is attached and is signed by Alicia, a member has 3 business days to cancel her membership from the date they sign up. If a member is looking to cancel their agreement after these 3 days, unless it is a medical reason, they are relocating outside 30 miles of an Anytime Fitness or they are in the Military and are being deployed, the member is responsible for the payout on the agreement along with a $50 early termination fee. (Documentation for a medical issue, relocation outside 30 miles of an Anytime Fitness or deployment is needed to send in to process a cancel) Alicia is not able to provide us with the proper documentation allowing her to cancel without being penalized. Again, the agreement that states our cancellation policy is attached and was signed by Alicia on her sign up date of April 21st, 2017. Alicia's initial request for Adam to speak with her husband was on a voicemail at the club. This message has since been deleted and we are unable to track it back. However, the short email that was attached confirming Alicia's husbands number, clearly shows/expresses that there was prior conversation about Adam talking to her husband (this email has once again been attached). Our [redacted]s would not be cold calling and discussing a members account if they were not asked too. Once again, why would someone willing give out a phone number to a company without knowing why they needed it? If Alicia has proof that we contacted her husband prior to her initial request on October 16th, 2017, we would like that documentation submitted to us. (phone logs etc.) As a reminder, According to HIPPA, HIPPA is required to only be used in health care facilities such as, hospitals, clinics, pharmacies and nursing homes. HIPPA also requires documentation to be signed by the patient. As a fitness facility,  we are not required to follow HIPPA regulations, however, as mention in my prior emails, our staff is trained not to discuss a members account with anyone besides the Primary member on that account.  If Alicia would like to continue with the cancellation of her membership, we are willing to follow the membership agreement that she signed and states she is responsible for the payout of the account. At this time we are able to cancel her account for $519.00. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have nothing more to say I am very unhappy with his business and the way that I am being treated they had no right to talk to anybody but the person on the primary account which is me and me only I never gave them permission to talk to my husband and give me an a phone number has no proof that that is permission so I don’t know who in their right mind thinks that is OK and that is the permission to talk to somebody else about somebody’s account that’s not even on it give me number phone number is just giving somebody a phone number they don’t know if it’s an emergency contact They don’t know if they were going to talk to my husband about setting up his own account so then that I would feel comfortable coming to the gym there’s so many reasons why I couldn’t give my phone number but not anything about my account. So I am not sure where else to go here I refused to pay the $519 which I think is crap I don’t understand why it is so hard to get out of a gym membership when you are being treated so unfairly
Regards,
Alicia [redacted]

Our Claims and Patient Accounts Manager, [redacted], was able to contact the patient and their Insurance Provider to discuss the issue at hand. The insurance provider is continuing to claim that our doctor is not in network. Our credentialing department has taken this issue on with the Insurance...

Provider as we should be in-network. [redacted] has adjusted the patients account to reflect the changes discussed. Thank you for patience and we look forward to serving you again.[redacted]

ImmediaDent is focused on providing quality comprehensive care to our patients from 9am to 9pm, seven days per week. When an incident is reported within an ImmediaDent practice it goes under review by our CDO, Compliance Manager and Patient Services Specialist. An incident report had been created...

on September 24th for this patient and went under formal review. Based on the review of this incident it was determined that there was no breach of standard of care.  It is not uncommon for patients to experience referred pain that seems to come from a specific tooth on a given day, only for the pain to come from a different tooth at a subsequent time. The diagnosis was based greatly on the patient's subjective complaints and exam responses.  Our Patient Services Specialist attempted to call this patient on Sept 30 @11:20 , Oct 3 @11:48 and Oct 10 @3:55 with no success as the patient does not have voicemail setup to leave a message.  Thank you. [redacted] Director of Marketing

[Already talk to Manager with no resolve.  The business provided no copies of quotes which I believe is a law that has been broken. Will turn over to State Atttorney Generals Office next.    To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12619587
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Attached is the patients full ledger which shows all treatment, charges and adjustments. This information cannot be shared externally as it includes specific patient information. Also, the account had been flagged for internal final collections. Which means that we had not sent it to an external collection agency prior to adjustments being made. We hope this information helps.  Thank you. [redacted]VP of MarketingImmediaDent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because of inaccurate information in their response.  First, the claim was sent to the insurance company on 4/30/16 and was processed and payment sent on 5/5/16, not the future date of 5/22/16 that they note.  I called the contact, [redacted] @ ###-###-#### given in the response to check on the status of the refund and to request a letter of explanation for the dental insurance company for the refund and explain that the xray and evaluation should not have been submitted. The insurance company is asking for this to allow the xray and evaluation benefit to be available for the next dentist, who will complete the work. The lady that I called, told me that there was no note of this on my husbands account and that I could not even simply request this letter to be done on my husband's behalf because there is no release on his account. I simply want the refund processed back to Guardian with the letter stating that the services were not done faxed over to them @ ###-###-#### referencing the claim number: [redacted]. So that he can get the work done.
Regards,
[redacted]

ImmediaDent is focused on providing quality comprehensive care to our patients from 9am to 9pm, seven days per week.A treatment plan was presented to this patient with the estimated fees based on her insurance covering half of the partial denture. All treatment is based on estimates based on the...

Insurance providers coverage.  Based on our conversations with the Insurance provider (Metlife) they have attempted to contact the patient needing more supporting information before they will pay the claim. Metlife informed us that they have attempted to contact the patient several times. Patients are responsible for all fees including those that the insurance provider has not paid. At the time the insurance provider submits payment for the associated fees and is processed, we will be happy to provide a refund for the difference. Thank you.[redacted]Director of Marketing

Hello, I am emailing to advise that the company that I filed the complaint with has refunded me my money.  I have now received the correct amount due to me and the complaint can now be closed.  The complaint ID is [redacted]. Thanks for your assistance. Without the Revdex.com’s help, I...

would still be fighting to get my money back.
Regards,
[redacted]