Architectural Resources

ImmediaDent takes great pride in providing an exceptional patient experience before, during and after their visitWe have looked into this patients account and will be providing a refund to the insurance as soon as the claim has been processedThe claim was sent on 5/22/so this could take up to weeksIf the patient has any further questions, they can reach out to [redacted] at [redacted] or ###-###-####.Thank you, [redacted] Director of MarketingSamson Dental Partners / ImmediaDent

ImmediaDent is focused on providing quality comprehensive care to our patients from 9am to 9pm, seven days per weekWhen an incident is reported within an ImmediaDent practice it goes under review by our CDO, Compliance Manager and Patient Services SpecialistAn incident report had been created on September 24th for this patient and went under formal reviewBased on the review of this incident it was determined that there was no breach of standard of care It is not uncommon for patients to experience referred pain that seems to come from a specific tooth on a given day, only for the pain to come from a different tooth at a subsequent timeThe diagnosis was based greatly on the patient's subjective complaints and exam responses Our Patient Services Specialist attempted to call this patient on Sept @11:, Oct @11:and Oct @3:with no success as the patient does not have voicemail setup to leave a message Thank you [redacted] Director of Marketing

Attached is the patients full ledger which shows all treatment, charges and adjustmentsThis information cannot be shared externally as it includes specific patient informationAlso, the account had been flagged for internal final collectionsWhich means that we had not sent it to an external collection agency prior to adjustments being madeWe hope this information helps Thank you [redacted] VP of MarketingImmediaDent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because of inaccurate information in their response First, the claim was sent to the insurance company on 4/30/and was processed and payment sent on 5/5/16, not the future date of 5/22/that they note I called the contact, [redacted] @ ###-###-#### given in the response to check on the status of the refund and to request a letter of explanation for the dental insurance company for the refund and explain that the xray and evaluation should not have been submittedThe insurance company is asking for this to allow the xray and evaluation benefit to be available for the next dentist, who will complete the workThe lady that I called, told me that there was no note of this on my husbands account and that I could not even simply request this letter to be done on my husband's behalf because there is no release on his accountI simply want the refund processed back to Guardian with the letter stating that the services were not done faxed over to them @ ###-###-#### referencing the claim number: [redacted] So that he can get the work done Regards, [redacted]

ImmediaDent takes great pride in providing quality comprehensive and convenient care to our patients [redacted] has been in communication with this patient and has stated that it has been resolvedWe are happy to report the patient will be returning to complete the original treatmentIf the patient has any further questions, they can reach out to [redacted] (###-###-####) or [redacted] (###-###-####).Thank you, [redacted] Director of MarketingSamson Dental Partners / ImmediaDent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have nothing more to say I am very unhappy with his business and the way that I am being treated they had no right to talk to anybody but the person on the primary account which is me and me only I never gave them permission to talk to my husband and give me an a phone number has no proof that that is permission so I don’t know who in their right mind thinks that is OK and that is the permission to talk to somebody else about somebody’s account that’s not even on it give me number phone number is just giving somebody a phone number they don’t know if it’s an emergency contact They don’t know if they were going to talk to my husband about setting up his own account so then that I would feel comfortable coming to the gym there’s so many reasons why I couldn’t give my phone number but not anything about my accountSo I am not sure where else to go here I refused to pay the $which I think is crap I don’t understand why it is so hard to get out of a gym membership when you are being treated so unfairly Regards, Alicia [redacted]

ImmediaDent is focused on providing quality comprehensive same-day dentistry from am to pm, seven days a week Before presenting treatment and estimated fees to our patients, we contact the patient’s dental plan to get an estimate of coverageThis is an estimate and is not guaranteed, from the dental plan that we then share with our patientsUnfortunately, there are times when the information that is provided does not end up being 100% accurateIn this instance, our team had an over-site in the waiting period necessary for treatment to be covered by the dental planDue to our over-site, the patients balance has been written off and will no longer be responsiblePlease let us know if you have any additional questions Thank you

ImmediaDent is focused on providing quality comprehensive care to our patients from 9am to 9pm, seven days per week.A treatment plan was presented to this patient with the estimated fees based on her insurance covering half of the partial dentureAll treatment is based on estimates based on the Insurance providers coverage Based on our conversations with the Insurance provider (Metlife) they have attempted to contact the patient needing more supporting information before they will pay the claimMetlife informed us that they have attempted to contact the patient several timesPatients are responsible for all fees including those that the insurance provider has not paidAt the time the insurance provider submits payment for the associated fees and is processed, we will be happy to provide a refund for the differenceThank you[redacted] Director of Marketing

We take great pride in serving our patients, as we strive to be the best place for our patients to receive careOur billing department has reviewed this account and has made the requested adjustmentDue to HIPAA regulations, we cannot go into any details of the accountThe patient can contact [redacted] in our Billing department directly for more details at ###-###-#### Please let me know if there is any additional information I can provide Thank you[redacted] Director of Marketing

ImmediaDent Case# [redacted] ImmediaDent is focused on providing quality, comprehensive same-day dentistry from am to pm, seven days a week Before presenting treatment and estimated fees to our patients, we contact the patient’s dental plan to get an unguaranteed estimate of coverageUnfortunately, there are times when the information that is provided does not end up being 100% accurateIf your insurance did not cover the entirety of the treatment, you will need to contact your insurance carrier for clarificationThe claim for 4/7/was denied due to the benefit max reachedThe patient responsibility was $This balance carried through February 23, The patient was making payments, but only towards the current servicesThe patient received composite fillings on February 26, The insurance downgraded those fillingsThe patient incurred additional out-of-pocket expenses; however, the payment was over our estimate ($109) and was applied toward the balance ($115.00)The patient responsibility would have been $75.80, which left a balance of $According to the Verification of Benefits, these composites are not a covered benefitThe patient returned for the crown placement on March 12, Insurance downgraded this crownPatient responsibility was $and patient had paid $on March 12, With a few fee-schedule adjustments, the balance is now $Overall, the patients benefits maxed, and the insurance downgraded on procedures that caused the difference in the upfront estimatesBecause it was known that the fillings would be downgraded, I have adjusted off the balance of $I encourage you to reach out to our Patient Accounts Manager at ###-###-#### for additional assistance All the best, Erin [redacted] | Patient Services Specialist

First off we would like to apologize greatly for the confusion in regards to your visit to our officeWe strive to provide that best comprehensive dentistry and take all complaints seriously At this time I would like to encourage you to reach out to our Patients Account Manager directly at [redacted] I’m confident that she will be able to answer all your questions in regards to your treatment plan, and provided any documentation needed All the best, [redacted]