Architectural Sales of Minnesota Inc

To whom it may concern, Re: complaint #***This is nonsense! I apologize, but the last communication on this was months agoWe made a number of custom garments for this event in December 2014, called them and emailed them to let them know all of these items were in and heard nothing back,
leaving us out of pocket and sitting with numerous custom items and waiting for months on end.Now eighteen months on apparently they rescheduledWe received an email on July 28, from a member of their family, to which was responded the same morningAnd although they cost us hundreds of dollars in wasted time, effort, and garments we had already told them we would make a brand new garment for this gentlemanNew garment was rushed through for this customer and shipped August 8, 2016.Sincerely,Mary C***St Kilda USA

Dear Sir / MadamYour ID ***Client actually received the majority of order including ALL custom kilt orders within weeks We even took back many of the larger kilts due to the fact that client had mismeasured on many of them and resized for him at a very minimal charge and certainly a lot
less expensive than anywhere else he would find .This left a smaller balance of items that either had to be custom made or we just did not have in stock at that precise time Some of the items we had allowed on this order were items we do not generally stock or sell which in turn made it more difficult for our manufacturer to produce in such a small quantity, we explained this to client and an alternative would be much quicker but he wanted to wait.He was also informed on I believe the same date that he had contacted you by the looks of it ( we were not aware he had done this and still not sure why ) that he would be receiving express tracking numbers to satisfy this order in the am and get these smaller items finally finished and he was supplied the tracking numbers the following morning We also included some extra items as a safeguard also .The only items that were not included from original order were childrens sporrans but he was credited back the full cost for these ( $ total ) and given replacements free of charge for the kids to keep and his order was complete before his event.Client at no time asked for a refund ,I am pretty sure he was aware he had been given a great deal on his purchase for the amount of assorted products and designs as we discounted everything for him included within it.Best Wishes