Architectural Window of Philadelphia , Inc. Reviews (1)
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Architectural Window of Philadelphia , Inc. Rating
Description: Windows, Windows - Installation & Service, Screens - Windows, Windows - Egress, Screens - Door & Window, Storm Windows & Doors
Address: 2118 Washington Avenue, Philadelphia, Pennsylvania, United States, 19146-2842
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Review: I originally contacted this business on April 5 about the need for a repair on two storm windows. They were two replace the sashes and install new storm windows.
Almost 6 months later, this job has yet to be completed. The sashes are now installed but one of the two storm windows does not fit. I was told that it was due to an error on their part in the installation of the sash, but 10 days later have yet to receive a date and time for when they will fix their mistake.
This is just one of the many errors and hold ups I have had to deal with up to this point. The company is unresponsive when I contact them and will go days and weeks without giving me any kind of update on what is holding up the process.
I have already paid for half of the original price that we agreed upon.Desired Settlement: I now am going to have to find someone else to fix their mistakes. I would like a full refund of the original amount I paid ($459.00) due to the excessive time it has taken for this project to be improperly completed. I have had to take off work multiple times to meet with the repair people which has cost me time, effort, and productivity. This issue is taking place in a condo I rent, and my tenant has complained of the length of time and effort this is taking. This may end up losing me my tenant at the end of our contract.
Consumer
Response:
From: [redacted] <[redacted]>
Date: Thu, Oct 31, 2013 at 9:34 AM
Subject: Re: Complaint #[redacted].
Good morning,
I just wanted to let you know that this has been resolved and that Architectural Window responded to my complaint and sent me a refund. Please let me know if you need any additional information.
Best,