I purchased a [redacted] Sorento from Jason Murley at Lujack'sI have never had a better car buying experience He was friendly, knowledgeable and did everything he could to help meI told him what I was looking for and he found me exactly thatWhen the service department lost my appointment he took over and my car was serviced that day just as expectedI HIGHLY recommend Lujack,s and JasonThe Kia itself is an excellent vehicle as well
I recently purchased a new pickup truck from Lujack Nissan The transaction seemed to go quickly and smoothly They had informed me that the loan for the vehicle had been approved by my financial institution I proceeded with the purchase based on that knowledge However, without informing me, or asking my permission, Lujack made the loan with another lender from half way across the country Had it been brought to my attention, I never would have agreed to the deal Even for a car dealer, this was a sleezy thing to do My trust has been violated and you can be sure I will never do business with them again
I purchased a 2016 [redacted] Sorento from Jason Murley at Lujack's. I have never had a better car buying experience. He was friendly, knowledgeable and did everything he could to help me. I told him what I was looking for and he found me exactly that. When the service department lost my appointment he took over and my car was serviced that day just as expected. I HIGHLY recommend Lujack,s and Jason. The Kia itself is an excellent vehicle as well.
I found the car with the specs I was looking for at this dealership, so I contract them through Autotrader. I was contacted by Heidi from Web sales and we started the discussion where I explained clearly that I was in a lease for a 2015 GTI and looking to get into a 2016 purchase. After a few emails she was happy to give me a negotiated price, and the tax, tittle totals since I was told her that I was only willing to drive 3 hours one way if we figure out the financials first. So I drove out this morning at 12pm after taking off from work, and arrived at the dealership at 3pm. When I got there, Heidi was absent and I was handed off to the sales manager. This is where things went downhill. The sales manager named [redacted], constantly tried highly unethical sales tactics such as changing the MSRP after the price discount had been negotiated. I repeatedly mentioned that I will not trade cars if theres a penalty (if I own anything on the old car). After an hour of sitting around we finally agreed on the selling price and shook hands. Now we're swapping license plates, transferring things from my old car and they're running my credit. Now its 6pm and I'm in the Finance office and done signing half the papers when I notice the monthly payments were 1$100 more than I had expected specially since we agreed on a deal I wanted! Guess WHAT? [redacted] managed to slip in an addition $5500 that I owned on the last car!!! The finance guy points fingers at the sales, and sales pretends to be all confused like I was supposed to know what was going on. Well, things ended just right there. It was past 6pm so they jus t wanted to go home, while I had to drive home 3 hours back to Chicago. So I drove 6 hours today, missed a day from work, spent money on gas for nothing. I've worked hard to have excellent credit and now I have an inquiry (which hurts my score) because of the incompetence and unethical team at Lujacks.
I purchased a [redacted] Sorento from Jason Murley at Lujack'sI have never had a better car buying experience He was friendly, knowledgeable and did everything he could to help meI told him what I was looking for and he found me exactly thatWhen the service department lost my appointment he took over and my car was serviced that day just as expectedI HIGHLY recommend Lujack,s and JasonThe Kia itself is an excellent vehicle as well
I recently purchased a new pickup truck from Lujack Nissan The transaction seemed to go quickly and smoothly They had informed me that the loan for the vehicle had been approved by my financial institution I proceeded with the purchase based on that knowledge However, without informing me, or asking my permission, Lujack made the loan with another lender from half way across the country Had it been brought to my attention, I never would have agreed to the deal Even for a car dealer, this was a sleezy thing to do My trust has been violated and you can be sure I will never do business with them again
I purchased a 2016 [redacted] Sorento from Jason Murley at Lujack's. I have never had a better car buying experience. He was friendly, knowledgeable and did everything he could to help me. I told him what I was looking for and he found me exactly that. When the service department lost my appointment he took over and my car was serviced that day just as expected. I HIGHLY recommend Lujack,s and Jason. The Kia itself is an excellent vehicle as well.
I found the car with the specs I was looking for at this dealership, so I contract them through Autotrader. I was contacted by Heidi from Web sales and we started the discussion where I explained clearly that I was in a lease for a 2015 GTI and looking to get into a 2016 purchase. After a few emails she was happy to give me a negotiated price, and the tax, tittle totals since I was told her that I was only willing to drive 3 hours one way if we figure out the financials first. So I drove out this morning at 12pm after taking off from work, and arrived at the dealership at 3pm. When I got there, Heidi was absent and I was handed off to the sales manager. This is where things went downhill. The sales manager named [redacted], constantly tried highly unethical sales tactics such as changing the MSRP after the price discount had been negotiated. I repeatedly mentioned that I will not trade cars if theres a penalty (if I own anything on the old car). After an hour of sitting around we finally agreed on the selling price and shook hands. Now we're swapping license plates, transferring things from my old car and they're running my credit. Now its 6pm and I'm in the Finance office and done signing half the papers when I notice the monthly payments were 1$100 more than I had expected specially since we agreed on a deal I wanted! Guess WHAT? [redacted] managed to slip in an addition $5500 that I owned on the last car!!! The finance guy points fingers at the sales, and sales pretends to be all confused like I was supposed to know what was going on. Well, things ended just right there. It was past 6pm so they jus t wanted to go home, while I had to drive home 3 hours back to Chicago. So I drove 6 hours today, missed a day from work, spent money on gas for nothing. I've worked hard to have excellent credit and now I have an inquiry (which hurts my score) because of the incompetence and unethical team at Lujacks.