Archstone Pentagon City

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 22, 2014
Dear [redacted]:I am following up regarding complaint [redacted] submitted by [redacted] who is a resident of Archstone Pentagon City. I would like to confirm that the issue has been resolved and **. [redacted] is happy with the outcome.If you have any questions...

or concerns, please don't hesitate to contact me.

Review: Archstone Pentagon City, part of Equity Residential properties, has had a number of issues with my billing for rent in February. First, I save my billing information online, and yet the company is claiming that the routing number that I entered is incorrect. When I brought this matter to their attention, all that I get in response is blame, with no question of their own culpability. Furthermore, Archstone did not notify me of the problem with my account until after the time for the late fees had passed, even though I had received a confirmation of my payment. Therefore, they are charging almost $400 in fees, when I did not make an error.Desired Settlement: I would like the late fees of $318.75 and the NSF fee of $40, refunded to me.

Business

Response:

April 22, 2014Dear [redacted]:I am following up regarding complaint [redacted] submitted by [redacted] who is a resident of Archstone Pentagon City. I would like to confirm that the issue has been resolved and **. [redacted] is happy with the outcome.If you have any questions or concerns, please don't hesitate to contact me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,