Archstone Redmond Hill

[redacted] Please See Attached Documents [redacted] Dear [redacted] ,Attached are pictures and invoices for your reviewAccording to the resident's lease, the resident isresponsible for returning the unit back in the same level of cleanliness as it was received upon move in.The moinspection sheet signed by Mr [redacted] indicates the unit was given to him in good conditionIalso attached the previous invoices showing the unit had been professionally cleaned and the carpets wereprofessionally cleaned before he moved inThe unit was not left in the same condition, there for thecharges are valid.Before a Revdex.com complain was submitted, the community agreed to waive half the cleaning charge as acourtesy to the resident.We partially agree with Mr***'s Settlement optionWe will go ahead and agreed to waive the balanceas a customer care gesture to close the account, although the balance is validHowever, we will notcompensate $for health issuesAll work orders entered by the resident were completed in a timelymanner.(See Attachments) Thank you, Xinia N [redacted] | Customer Care and Collections Essex Property Trust, Inc.Phone 818.227-2117CC: Resident File/ [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

*** Please See Attached Documents ***
Dear *** ***,Attached are pictures and invoices for your reviewAccording to the resident's lease, the resident isresponsible for returning the unit back in the same level of cleanliness as it was received upon move in.The moinspection sheet
signed by Mr*** indicates the unit was given to him in good conditionIalso attached the previous invoices showing the unit had been professionally cleaned and the carpets wereprofessionally cleaned before he moved inThe unit was not left in the same condition, there for thecharges are valid.Before a Revdex.com complain was submitted, the community agreed to waive half the cleaning charge as acourtesy to the resident.We partially agree with Mr***'s Settlement optionWe will go ahead and agreed to waive the balanceas a customer care gesture to close the account, although the balance is validHowever, we will notcompensate $for health issuesAll work orders entered by the resident were completed in a timelymanner.(See Attachments)
Thank you,
Xinia N*** | Customer Care and Collections
Essex Property Trust, Inc.Phone 818.227-2117CC: Resident File/ ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***