ArchTelecom

Hello, This Revdex.com Complaint went to an employee at the Warehouse of Arch TelecomThe Customer Care Department will now look into this issue on Monday during hours of operationsWe apologize for the delay and will reach out accordingly Arch Telecom Care Department [redacted] *

(The consumer indicated he/she DID NOT accept the response from the business.) I have been sent back and fourth from [redacted] to Arch to [redacted] and now Arch is trying to say "no it's [redacted] s promotion" I am not contending that [redacted] doesn't have a similar promotion however in the state of Washington where Arch has one of their stores operating outside of Washington's State Laws regarding "Window advertisements" which is my complaint and the issueThe sign clearly and only says: "Get $off the Latest [redacted] Phones"there is nothing that says "Easy Pay Only" or anything else that would indicate that there were any other restrictionsI went into the store I took a picture of these advertisements of and they did say I could get a [redacted] with $off with a two year contract and didn't say Easy pay only either but they would not allow me to use the $off the [redacted] with a two year contract even though the [redacted] is according to [redacted] also; "The Latest [redacted] Phone" the store Arch is operating in Washington State advertising things they are not actually offering to get people in the store as bait; but then using any sales tactic they have to offer deals that [redacted] is clearly not willing to doThe [redacted] Corporate person [redacted] *is the person who told me this liability falls directly on Arch to fulfill there advertising promises and it is not up to [redacted] at allNo one from Arch will call back either

Thank you for your timeI escalated this issue and have confirmed that the cling is not a specific Arch Telecom promotionThis is a [redacted] promotionThe promotion is only for $on easy pay financing of the deviceThis does not qualify for a year contract renewal for discounted devicesThe qualification is only available during that listed holiday time frame dateOur system no longer has that offerIf the customer would like to receive more details, the customer can contact [redacted] Customer Care by dialing *from a [redacted] phoneArch Telecom does not have the authority to change the [redacted] promotion or qualifications

To whom it may concern, [redacted] emailed our care department on 06/16/and a response was sent to the customerCustomer never responded back to us however upon review of customers account, we were able to resolve her issue for the $Early Termination FeesWe called our National Sales Support division of Sprint and got her account credited for the $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint was resolved but not by Arch TelecomMy complaint was resolved by Sprint directlyArch Telecom did NOTHING to resolve my complaintThis complaint can be closed since a different company fixed the situation and has made me whole but please note that Arch Telecom was not proactive in helping solve the issue their company createdI had to take other measures to fix it on my own Regards, [redacted]

To whom it may concern,I have attached a document that has screenshots and notes as to what happenedOur corporate office was never given the chance to assist the customerWe attempt to get the customers information but response was givenHowever, we did proactively researched her account and found what the issue was and proceeded to fix the issueWe have already forwarded the customer's email to our HR department and they taking corrective action about this situationI cannot go into details what corrective actions are being taken due employee privacy laws but please be assured that appropriate action is taken.Thank you

Hello,My name is *** *** and I am the Customer Care Manager for Arch Telecom Preferred Retailer for SprintI like to apologize for the service you received at the storeI will be more than happy to help in processing the refund and returnI would need the details of the Account Holder Phone
number or the Sales Receipt number so may locate the account on our end to start the process

This Revdex.com case has already been sent and responded before on 01/06/Revdex.com CASE#: *** however our response would be the sameThank you for your timeI escalated this issue and confirmed that the cling is not a specific Arch Telecom promotionThis is a *** Corporate promotion
Qualification: I spoke with *** and this Promotion is only for a $on Easy Pay Financing of the deviceThis does not qualify for a Year contract renewal for a discounted deviceThis qualification was only available during that listed holiday time frame in The system no longer has that offer for Easy Pay Financing
Picture of ***'s advertisement: The picture the customer emailed to Arch telecom of the *** advertisement indicates on the right hand side for a new line of service on Easy Pay FinancingIn the details below on the picture breaks down for qualified buyers for installmentsCredit Check is required, down payments variesThis line of service in question shows existing line of service, not a new line of serviceThis is not a Year contract renewal for an upgradeIf the customer would like to Finance a new line of service, please visit a local *** store for current promotion
Offer: If the customer would like more detail about current promotion please contact *** Customer Care at *** or visit your local *** Store

Hello,
This Revdex.com Complaint went to an employee at the Warehouse of Arch Telecom. The Customer Care Department will now look into this issue on Monday during hours of operations. We apologize for the delay and will reach out accordingly.
Arch Telecom
Care Department [redacted]

Thank...

you for your time. I escalated this issue and have confirmed that the cling is not a specific Arch Telecom promotion. This is a [redacted] promotion. The promotion is only for $200.00 on easy pay financing of the device. This does not qualify for a 2 year contract renewal for discounted devices. The qualification is only available during that listed holiday time frame date. Our system no longer has that offer. If the customer would like to receive more details, the customer can contact [redacted] Customer Care by dialing *2 from a [redacted] phone. Arch Telecom does not have the authority to change the [redacted] promotion or qualifications.

To whom it may concern,[redacted] emailed our care department on 06/16/2017 and a response was sent to the customer. Customer never responded back to us however upon review of customers account, we were able to resolve her issue for the $200 Early Termination Fees. We called our National Sales...

Support division of Sprint and got her account credited for the $200.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 My complaint was resolved but not by Arch Telecom. My complaint was resolved by Sprint directly. Arch Telecom did NOTHING to resolve my complaint. This complaint can be closed since a different company fixed the situation and has made me whole but please note that Arch Telecom was not proactive in helping solve the issue their company created. I had to take other measures to fix it on my own. 
Regards,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I have been sent back and fourth from [redacted] to Arch to [redacted] and now Arch is trying to say "no it's [redacted]s promotion" I am not contending that [redacted] doesn't have a similar promotion however in the state of Washington where Arch has one of their stores operating outside of Washington's State Laws regarding "Window advertisements" which is my complaint and the issue. The sign clearly and only says: "Get $200 off the Latest [redacted] Phones". there is nothing that says "Easy Pay Only" or anything else that would indicate that there were any other restrictions. I went into the store I took a picture of these advertisements of and they did say I could get a [redacted] with $200 off with a two year contract and didn't say Easy pay only either but they would not allow me to use the $200 off the [redacted] with a two year contract even though the [redacted] is according to [redacted] also; "The Latest [redacted] Phone" the store Arch is operating in Washington State advertising things they are not actually offering to get people in the store as bait; but then using any sales tactic they have to offer deals that [redacted] is clearly not willing to do. The [redacted] Corporate person [redacted]. is the person who told me this liability falls directly on Arch to fulfill there advertising promises and it is not up to [redacted] at all. No one from Arch will call back either.

Review: On 10/8/2013 my daughter took her iphone 4 to the named business to get serviced. At that time she was told that she was elgible for an upgrade. The company upgraded the phone without the contract holder being present for starters, then days after she had the phone, someone from the establishment called for her to bring the phone back because she should have not received the phone. When she went to take the phone back, no one knew what she was talking about. Now 5 months after the fact, the phone has an internal malfunction. Returned to the store and they stated it wasnt their problem and automatically told her $200 for another phone through insurance or to take the phone back to APPLE. Went to the apple store in Christiana Mall and they revealed that the phone had been previously used and activated in 2012. The Apple Staff had me to fill out online paper and upload the original receipt, stating that the receipt information was correct. They stated they would cover the phone based on their standard warranty that is provided for one year then later recanted their story and didnt. My receipt does not state that the phone was used or refurbished as it is called. This makes the phone ineligible for APPLE standard 1 year warranty. This sounds like fraud, passing a used product off as a new product. Not to mention during the process the ArchTelecom staff has been very rude during this process. They keep saying they are allowed by their corporate headquarters to do this. Now my daughter(a college student) is out of a phone .Desired Settlement: A new phone in which we were supposed to get in the first place.