Archway Lawn & Landscaping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Our response to the clients complaint is the same as we told him over the phone and via email, that the stamp he picked(flagstone) and the color combination(base color and release powder) were all his choices and were installed correctlyHis displeasure with the product is based on him not likely the choices he made, NOT OUR WORKMANSHIPFrom the start he threatened to "take to social media" before we even responded to his initial contactOnce we did respond I told him that we would come out and take a look, and then offered to the few sections that he was not pleased with but let him know that by doing so he would jeopardize the integrity of the remaining initial curbing and would end up with the same visual result because again he is not pleased with his choice of combination of stamp,color, and release powder and if we redid the work it would look just like the initial workAfter not hearing back to my offer I figured he was going to live with what he picked, and paid for in fullThe next correspondence I got from him was that he had filed a complaint through the Revdex.com and I stopped communicating with him at that pointI feel like his request for 20% is unreasonableHe paid $for over ft of curbing or $8.17/ft roughlySo he was already discounted from our advertised special of $8.5/ftNot to mention we provided everything we promised and what he paid in full forHe wants another $in a discount? 100% of the job was done and maybe 5% is not to his likingTo settle and allow both of us to move on we would be willing to offer a 10% refund or $or to redo the sections he was not happy with as we initially offered months ago

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ This customer contacted us for the first time in September about his lawn having issuesWe set up a time to meet to discuss solutionsOn the afternoon of 9/I met with Mr [redacted] and advised him that his lawn had gotten a fungus(Not covered under any program we offer, and unavoidable with the amount of moisture we got this season) However due to him being upset we offered to Aerate/overseed and dethach his lawn only charging him for the aerate/overseedI was throwing in the dethach($value) at no charge to try and make things rightWe sent a crew there and they performed the service [redacted] called and said they only did half of the services so we immediately sent them back again and performed the services againWe scheduled only his lawn to be detached that day and he called and said we did not provide the service again however we had a truck full of his thach as proof and offered to bring it back to his house to prove it was doneBear in mind Mr [redacted] only paid one payment in July for services from April-October and had a past due balance all yearYet we still provided over $worth of additional services to make it right(twice overseeding,dethaching) only to be met by his vulgar, threatening texts and voicemailsWhen a customer does not pay their bill for services already performed we can only do so much to try and make things rightAs we currently sit he owes $for services that were rendered prior to any of this + $for the aerate/overseed that was providedHe claims we did not provide dethach(we did) but we were never charging him for thatHe threatened to sue us if we send him any further correspondenceSo we have ceased communication with himHe signed up for weekly lawn mowing so we showed up weeklyWe simply provided services he signed up forIf he did not want us there weekly he should have communicated thatWe do not provide services that are not requestedWe simply showed up weekly as requested.We would be fine with him paying the $that was owed prior to any of this and we will adjust the $off his account even though we did provide the services as requested/promised

Mr [redacted] did call in for the serviceMy guys got to the job and asked the wife and kid if they wanted itThe wife said yesMy guys started and after they already started she ran out and said not to do itThe credit card that Mr [redacted] gave on file was ran for $for the serviceDont know where he is getting the $fromAfter we caught the error the $was then refunded to the card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I believe that this is a satisfactory resolution, however, to clarify the responseBrett is the expert whom picked the color which would best match my current patio which it does notI understand that nothing can be perfect and accepted the color problemThe Flagstone pattern is still my favorite choice but was not completed with as shownSome sections yes and some no

To whom it may concernID number ***We did the work on March with the exception of the front hill because *** agreed that this was to wet. And for my employees safety they said they would come back another day. I personally talked to *** about rescheduling the guys to come
back and finish that small section. We agreed on Saturday April would work best for both parties. We do not give times for this service to any of our customers because there are too many variables that we cannot control. My guys showed up to do that section and they were run off by some guy at the house. They were upset that the seed had not germinated yet which takes up to two weeks in perfect conditions however the cooler temperatures could cause it to take longer. We are not refunding her money. The job was done and the product that she paid for had been applied the first visit. The job was done and we attempted to come back and redo the areas that *** had concerns on. We were there as agreed on and they ran us off. We incurred fuel and labor cost to go back and make it right. It was the owners decision to come out and threaten my workers. They told my guys to leave. We held up on our end of the deal. We tried to make it right with the customer however her husband or boyfriend came out and ran us off. As well as *** leaving threatening messages on the company phone. We try our best to be professional however we will not be threatened

Initial Business Response /* (1000, 5, 2015/07/28) */
This issue was corrected prior to us getting her written complaint from youWe have been dealing with Rain and excessive heat for the last month and had told her multiple times that it would be handled when conditions allowedWe were not going
to rush out to try and fix things and then have to redo it again because of the conditionsFurther more, when the initial job was done Mrs*** walked the project and approved everything and paid in fullShe was happy with everything when we left and it was not until later we found out something was wrongNontheless it was fixed last week to her approval

Mr [redacted] did call in for the service. My guys got to the job and asked the wife and kid if they wanted it. The wife said yes. My guys started and after they already started she ran out and said not to do it. The credit card that Mr [redacted] gave on file was ran for $139 for the service. Dont know...

where he is getting the $300 from. After we caught the error the $139 was then refunded to the card.

Initial Business Response /* (1000, 5, 2015/11/16) */
This customer contacted us for the first time in September about his lawn having issues. We set up a time to meet to discuss solutions. On the afternoon of 9/8 I met with Mr. [redacted] and advised him that his lawn had gotten a fungus(Not covered...

under any program we offer, and unavoidable with the amount of moisture we got this season) However due to him being upset we offered to Aerate/overseed and dethach his lawn only charging him for the aerate/overseed. I was throwing in the dethach($200 value) at no charge to try and make things right. We sent a crew there and they performed the service. [redacted] called and said they only did half of the services so we immediately sent them back again and performed the services again. We scheduled only his lawn to be detached that day and he called and said we did not provide the service again however we had a truck full of his thach as proof and offered to bring it back to his house to prove it was done. Bear in mind Mr. [redacted] only paid one payment in July for services from April-October and had a past due balance all year. Yet we still provided over $678 worth of additional services to make it right(twice overseeding,dethaching) only to be met by his vulgar, threatening texts and voicemails. When a customer does not pay their bill for services already performed we can only do so much to try and make things right. As we currently sit he owes $432.00 for services that were rendered prior to any of this + $139 for the aerate/overseed that was provided. He claims we did not provide dethach(we did) but we were never charging him for that. He threatened to sue us if we send him any further correspondence. So we have ceased communication with him. He signed up for weekly lawn mowing so we showed up weekly. We simply provided services he signed up for. If he did not want us there weekly he should have communicated that. We do not provide services that are not requested. We simply showed up weekly as requested.We would be fine with him paying the $432 that was owed prior to any of this and we will adjust the $139 off his account even though we did provide the services as requested/promised.

Our response to the clients complaint is the same as we told him over the phone and via email, that the stamp he picked(flagstone) and the color combination(base color and release powder) were all his choices and were installed correctly. His displeasure with the product is based on him not likely...

the choices he made, NOT OUR WORKMANSHIP. From the start he threatened to "take to social media" before we even responded to his initial contact. Once we did respond I told him that we would come out and take a look, and then offered to re-do the few sections that he was not pleased with but let him know that by doing so he would jeopardize the integrity of the remaining initial curbing and would end up with the same visual result because again he is not pleased with his choice of combination of stamp,color, and release powder and if we redid the work it would look just like the initial work. After not hearing back to my offer I figured he was going to live with what he picked, and paid for in full. The next correspondence I got from him was that he had filed a complaint through the Revdex.com and I stopped communicating with him at that point. I feel like his request for 20% is unreasonable. He paid $1225 for over 150 ft of curbing or $8.17/ft roughly. So he was already discounted from our advertised special of $8.5/ft. Not to mention we provided everything we promised and what he paid in full for. He wants another $245 in a discount? 100% of the job was done and maybe 5% is not to his liking. To settle and allow both of us to move on we would be willing to offer a 10% refund or $122.50 or to redo the sections he was not happy with as we initially offered months ago.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I believe that this is a satisfactory resolution, however, to clarify the response. Brett is the expert whom picked the color which would best match my current patio which it does not. I understand that nothing can be perfect and accepted the color problem. The Flagstone pattern is still my favorite choice but was not completed with as shown. Some sections yes and some no.

This check was sent via mail today 12-1-16