ARCO AM PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJust to clarify Your employees were the only ones who misunderstood the situation apparently, even though the issue was clear I do understand the cashier was new but your other employee was notI wasn't going to return back to your store for the 4th time on Saturday since the incident occured becausr of the inconvenienceAnd your employee telling me my money never showed up in your reports which should be an issueThe manager did apologize and did give me my 5$ change and a free soda and cheeseburger for the inconvenience of coming down to her store times to pick up the 5$ that wasnt even worth it after all this heartache

Hello Miriam is nice to talk to you and about this case I am paying her $as good customer service even that's not our fault Mike Patel

To: Revdex.com Thank you for your letter in regards to above referenced ID I apologize for not getting back to you sooner, but I was on a family vacation for last couple of weeks As for the incident, the fact of the matter is as follows: Ms [redacted] came in to purchase gas with gift card, but our payment system does not accept gift cards So when she swiped her gift card, our cashire(csr) told her that we do not accept gift cards and cancelled the transaction Then Ms [redacted] called the gift card center to ascertain the transaction for over minutes while she is blocking the isle of gas pumps and electronic passage way to gas price monument signage She came back into the store after minutes and tried her gift card again, but it failed to process her payment She made several attempts and caused our system to freez out in process, she demanded name of csr and disturbed our business with other customers in line Ownership has been in gas station business for over years and realize customer service is important for each customer, but we cannot serve one customer at an expense of others in line She kept on pressing for names of csr and phone # to our corporate office, but in this situation, we were trained to diffuse the problem by walking away hoping that the customer will do the sameIf you keep on talking to the customer who is frustrated, it may escalate I understand that she was frustrated with her gift card not working on our system, but we have no control over our preexisting system and cannot neglect other customers for one unsatisfied customer I apologize for her inconvenience, but our csr handled the situation as best as they could under the circumstances If you need to see the incident, I may burn a CD and send it to you Thank you, [redacted] ***(Manager)

I am rejecting this response because: I was charged twiceIt is right there on the receipt, why can not any one see thatIt is not about the double charge I was charged it is how many other people is he doing this to [redacted] if you can call me within the hour I would go over this with you so you understand what I am talking aboutI called you back yesterday and this morning but no one has returned my call###-###-#### [redacted] ***

We already paid the customer & I faxed to you w/copy paper & I wrote to ***

Hello,
our customer *** * *** been charged only once for debit fee because
$dollars pumped the gas + $change he took+$fee debit fee=$dollars only
Only $ dollars came out from his bank account and if he does have bank statement shows that he been charged another debit feePlease forward the bank statement to us and we will look into that for him
first receipt shows that debit fee because what if he happens to pump all gas $and we have to show the customer the he/she being charged debit fee $cents on that transactionin that case, which did not happen because he pumped only $ dollars on that day and when came back to get his change back, he took only $ from our CSR.
Should you have any questions please feel free to call or email me

August 12, 2017Enclosed letter from *** *** saying the removal of soil is not the answerAlso letter from *** ***, I am at no way at fault and was not neglagentA customer now on vacation will supply a letter that she also had Goose GrassI sent her an estimate to spray, aerate, seed and
fertilize at their cost of 100%I am willing to go 50-on this case but was deniedI was told I called their son a ft in which I would never doI did't even know he was gayWhat reason would I have? ** *** used vulgar language, and there was no call for thisI told him to stop even thought it was his propertyI planted alot of grass in my 60+ yearsI order seed Ton at a timeIf I were to remove all soil that was spread and bring in new soil, no soil can be weed freeThe problem is in maintainance, not installationAs the pictures will show Goose Grass comes up with other landscapers alsoIt was a hard summer and during the germination period we had several 95+ degree daysThe only way fresh cut sod will die is with improper wateringEnclosed pictures of sod fields and Goose Grass germinated by other landscapersSeeds remain in the soil from weeds for hundreds of years and there is no way to test for germination of weedsGoose grass is a form of crabgrassAt best crab grass control will only had an 80% kill and should applied every MarchWe can treat for Crabgrass now, aetate, seed and fertilize in SeptemberI sent ** *** an estimate for 50%

Hello,The Consumer below has been contacted to resolve the complaint directly by phone at the number that is referenced belowIf you have any further questions, please contact the BP Consumer Relations Department at 800-*** between the hours of a.m-p.m Monday-Friday and please
reference SR# *** Consumers Information:*** *** ** *** ***Dundee, OR 97115PH- ***e-mail: ***@gmail.comThank You,Tiffani *H***Customer Care & Consumer Relations Agent BP America | GBS*** *** *** *** ** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just to clarify Your employees were the only ones who misunderstood the situation apparently, even though the issue was clear.  I do understand the cashier was new but your other employee was not. I wasn't going to return back to your store for the 4th time on Saturday since the incident occured becausr of the inconvenience. And your employee telling me my money never showed up in your reports which should be an issue. The manager did apologize and did give me my 5$ change and a free soda and cheeseburger for the inconvenience of coming down to her store 5 times to pick up the 5$ that wasnt even worth it after all this heartache.

I am rejecting this response because: I was charged twice. It is right there on the receipt, why can not any one see that. It is not about the .35 double charge I was charged it is how many other people is he doing this to.  [redacted] if you can call me within the hour I would go over this with you so you understand what I am talking about. I called you back yesterday and this morning but no one has returned my call. ###-###-####.
[redacted]

To:  Revdex.com
Thank you for your letter in regards to above referenced ID.
I apologize for not getting back to...

you sooner, but I was on a family vacation for last couple of weeks.
As for the incident, the fact of the matter is as follows:
Ms. [redacted] came in to purchase gas with gift card, but our payment system does not accept gift cards.  So when she swiped her gift card, our cashire(csr) told her that we do not accept gift cards and cancelled the transaction.  Then Ms. [redacted] called the gift card center to ascertain the transaction for over 30 minutes while she is blocking the isle of gas pumps and electronic passage way to gas price monument signage. 
She came back into the store after 30 minutes and tried her gift card again, but it failed to process her payment.  She made several attempts and caused our system to freez out in process, she demanded name of csr and disturbed our business with other customers in line.
Ownership has been in gas station business for over 30 years and realize customer service is important for each customer, but we cannot serve one customer at an expense of others in line.
She kept on pressing for names of csr and phone # to our corporate office, but in this situation, we were trained to diffuse the problem by walking away hoping that the customer will do the same. If you keep on talking to the customer who is frustrated, it may escalate.
I understand that she was frustrated with her gift card not working on our system, but we have no control over our preexisting system and cannot neglect other customers for one unsatisfied customer.
I apologize for her inconvenience, but our csr handled the situation as best as they could under the circumstances.
If you need to see the incident, I may burn a CD and send it to you.
Thank you, [redacted](Manager)

Hello Miriam  is nice to talk to you and about this case I am paying her $500.00 as good customer service even that's not our fault    Mike Patel

we just want to let you know that our customer misunderstood the situation because what happened were on that day is clear and simple.
serif;">he pumped out $52 dollars +.35 cents fee - $12.65 change he took=$65 dollars. our customer been charged only $ 65 dollars from his account. 
should you have any questions please feel free to call me.

To whom it may concern,   The matter of this issue has been resolved. It was a misunderstanding on both parts, sorry for the inconvenience. We would never do that to a customer.    On Saturday the 27th she was notified by phone that she could come in a pick up her money, however, she...

said she would rather come in on Monday the 29th and talk to the manager. Once again we apologize, we would never take advantage of anyone.   From, Kingsburg Arco Am/Pm

Review: I put a ten dollar bill into the machine & selected a pump #8 I went ot my car & tried to put in the gas and it did not come out. SO I asked another person if I was doing it wrong& he said he couldn't get it to pump either. The clerk guy came out & said I had pumped the gas & he had a receipt for $10.00 on pump #8. I went back the next day & talked to another clerk & he said they would do nothing about it.Desired Settlement: To give me my $10.00 back.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]: Manager

Contact Phone: (XXX) XXX-XXXX

The customer had pumped the gas and the receipt showed it.The clerk even went outside to assist him that he pumped the gas for $10.00 but again the customer refused to listen. The next day he came and we had tried to give his money back but he did not want to listen. He threatened the clerk and left. For value of good customer service we want to welcome the customer back so they can get there money.

Review: This business double charges their ATM Debit fee's. When you go inside to pay for your gas they will charge you a .35 Debit fee. When you come back to get your change they add a second .35 fee. Yesterday 6-18-2014 receipt # [redacted] I requested a total of $64.65 of gas, with the .35 Debit fee it totaled $65.00. I put in a total of $52.00 of gas. I should have received $13.00 back. Receipt # [redacted] records a second .35 Debit fee so my change totaled $12.65. I informed them I was already charged a Debit fee when I paid for the gas. Why am I being charged a second Debit fee. The manager (no name) of the morning said I was wrong. I have had this happen to me several times in the past with a few of those time getting the correct change. I have brought it to there attention leaving a copy of my receipt with them to check only to hear nothing back from the Arco Am/Pm store. When I got home I checked my bank statement and it reads a total of $65.00 was taken out of my checking, which the manager said that it was going to be $64.65 would be taken out not $65.00. I called him from home and informed him what I saw on my bank statement. He wants me to bring it in to show him. I would like you the Revdex.com to look into this as this place of business is making a tone of money over time on these extra Debit fee charges. Thank you [redacted]Desired Settlement: A stop of the double Debit fee charges need to happen or explain why the second Debit fee is charged.

Business

Response:

we just want to let you know that our customer misunderstood the situation because what happened were on that day is clear and simple.

Review: I made a purchase for gas and use a gift card to pay. The gift card did not have enough to cover the full amount and was $3.63 short. I told the lady at the counter top if she can let me go to my car and I can pay it. She said why dont you just cancell the transaction and process for less. I was okay with that,problem was the card now kept being declined.The lady gives me a recepit to show the sales was voided but the recepit doesnt say anything other than void code and for the amount of $0.00. As im trying to understand what happen she asked me to move to the side so she assist others. Then as Im there trying to get confirmation from the card that the amount was returned. They tell me to move my car from the pump so the signal from the computer can change the signs pricing. So I move. Once I go back to pay with another card at this point Im upset. I ask the lady who had no badge name for a corporate phine #. She ask what do I want it for? I told her"Thats my right as a customer,can I have the number?" she says "no.. Google it.". We argued a bit of how she could give me that as her answer and she says "fine its 1-800-Arco." I told her to just charge me. She kept saying why was I yelling at her, I repsonded "Im not yelling, Im upset!" She rings me up under another ladys name ([redacted]) and after she gives me the receipt I asked her for her name since there is no bagde. She tells me no and walks away. As she was im telling her what bad customer service she is giving me. She comes back a few seconds later ther are 3 registers and I stayed to see if she would return which she does. She calls over a customer and starts to ring him up. I told her why are you charging him when im still standing here trying to get your name to make a complaint. She yelled at me in front of all customers saying " LEAVE NOW"& the other cashiers start yelling at me too. She told me she has cameras and I said "Good so they can see how you have treated me this whole time! I told her to expect my complaint.Desired Settlement: I would like for this to be addressed with this employees and how customer service is not acting the way they did with me. I lost my lunch hour just arguing with them and never felt so humiliated. I want to be sure they will not do this to another customer.

Business

Response:

To: Revdex.com