ARCO ampm Reviews (%countItem)
ARCO ampm Rating
Description: Service Stations - Gasoline & Oil
Address: 10112 Mission Blvd, Riverside, California, United States, 92509
Phone: |
Show more...
|
Add contact information for ARCO ampm
Add new contacts
On 12/07/2017 I lost $20.00 in the change machine at mission car wash in riverside ca. which is not listed. I made a complaint in the Am PM Arco Gas Convenient store which is right in front of the Mission car wash. The cashier stated that she could not give me the last name of the owner or his contact number but she could leave a note with my name and number regarding this refund of $20.00 I lost in his coin machine. I did not receive a call back from the owner. I went to the AmPM and found him there two days later. He did not return my $20.00. He said there was no $20.00 in the change machine. I have a witnesses and he had cameras on the premises but would not look at them. The button on the bill return was missing he said,that it never worked. He stated the coin machine does not give out $20.00 change but it is posted on the machine that it does. With a little research on my own I did find out that *** is the business owner for Am PM Arco Gas and the Mission Car Wash at 10112 Mission Blvd. Riverside ca. 92509. Phone listed . He is affiliated with Nikku Enterprises under this business.
In response to the above complaint, I submit the following facts and details about the incident.
I tried to explain to ***, that the bill changers have being programmed not to accept and process $20 bills. In her presence, I took three $20 bills and inserted them one at a time into the machine, and each time the machine threw the bill back out. This programming was done some 3 years ago and since then the bill changers have not accepted $20 bills. I have had no complaints until now.
With *** was still insisting that the machine took her money, I unlocked the bill acceptors and remove the bill cassettes in her presence. I took all the bills out of the cassettes and sorted through them for any $20 bills. There were none.
Since I could not convince ***, I even repeated the same process with the other bill acceptor and got the same result. The bill changer rejected the 3 test $20 bills and there were no $20 bills found in the bill cassettes.
The bill changer has three process stages; namely scanning, depositing and dispensing.
In the scanning stage, the bill changer verifies that the bill is valid and within the acceptable parameters. If the bill is not valid, it merely spits the bill back out. Even a good bill can be rejected by the machine. This is critical so that bills of all denomination (other than the acceptable $1, $5 and $10 bills), all other currency bills and counterfeit bills are not taken in.
In the depositing stages, after the bill has been verified, the bill must travel and safely drop into the bill cassette. This step is mechanical and if the bill does not deposit safely, the machine will fault and stops accepting any bills until the fault is physically corrected. Most of the bill processing errors come in this stage and errant bills are usually found stuck in the depositing track. These errant bill are either torn, taped, wrinkled or have paper clips or staples. The customer is contacted, and the monies returned to the customer.
Lastly, in the dispensing stage, the bill changer knows what bill was accepted and gives out the corresponding amount of coins. If this mechanical process fails in any manner, the bill changer jams, sends a fault message and all processing is stopped. When this happens, the customer is contacted, and monies returned.
In *** case, no such errors or mechanical failures occurred. The supposed $20 bill that was inserted must have been rejected and spitted out immediately. If there was any shadow of doubt that the bill changer erred, I would be willing to give *** her money back. If the bill changer did take in ***’s $20 bill, then where did it go. No $20 bills were found in the bill cassettes or in the machine itself. I see car wash customers coming into the gas station and asking for change for $20 all the time and even after this incident. They do not complain about the bill changer taking their $20 bills. I will welcome an unannounced, on the spot testing of the bill changers and you will find that the machines simply do not accept $20 bills. I have been in business for 5 years at this location, and we have not had a customer complaint before this.
The amount in question is relatively small. It is matter of principle. I cannot in good conscience give out monies for happenings that cannot be substantiated.
Should you any questions, please do contact me.