Initial Business Response / [redacted] (1000, 9, 2016/01/11) */ January 11, [redacted] Revdex.com of MN & ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his ProwlerI researched this concern and I am sending you my findings on this PRLR HDX EPS AT This Prowler was purchased by and registered in our system to [redacted] on 03/26/and the Arctic Cat limited warranty expired on 09/26/While in warranty we found that there were two warranty claims done on this machine along with one goodwill claim done in January 8, At this date the dealership and Tech decided to try to assist Mr [redacted] a goodwill claim to try to assist and retain him as an Arctic Cat consumer I contacted Mr [redacted] and he was happy with our assistanceHe said he was not upset with Arctic Cat but rather was unhappy with the dealer he had been working withHe will contact us if he needs us I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Service Parts & Warranty ARCTIC CAT SALES INC Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ May 18, [redacted] Mediation Coordinator Revdex.com of MN and ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his ATVI researched this concern and I am sending you my findings on this MUD PRO EPS This ATV was purchased by and registered in our system to [redacted] on 10/04/and the Arctic Cat limited warranty expired on 04/04/While in warranty we found that there no warranty claims done on this machineAs the consumer has stated it does appear that the selling dealer did give the consumer an extended service contract with the company Cornerstone United I spoke to Mr [redacted] who had contacted us by e-mailI have made a copy of the e-mail he sent us for you The four wheeler either caught and fire and blew up or just blew upluckily it was not running and no one was injured, but it blew up small four wheelers sitting next to it and burned and melting the side of my son's truck and the side of our untagged just bought CamaroWe called the police an fire deptand have a report and pictureWe went to location we bought from and they said they are no longer a dealer and gave us a number for Thomasville, my husband was told that he is to bring it to Thomasville, over miles away from our homeWe don't want to move it until you guys look at itWe have an extended warranty and want your company to do something to fix thisWe are so blessed our children or ourselves or our home was not destroyedPlease advise usI feel if we move the four wheeler it will just crumblenothing much is leftPlease advise us in writing what to do? My husband has warranty info at home his number is [redacted] (he was home when this happened)Mine is listed below We sent back this letter to assist them Dear ***, I have received your letter regarding the unfortunate incident with your Arctic Car Mud ProI understand your frustration, and your position, unfortunately Arctic Cat is not in a position to replace the ATV All motor vehicle manufacturers regardless of the products they produce (carstrucksrecreational vehiclesetc.) take the position that in cases of fire it is the responsibility of the owner's insurance carrier to replace the damaged unitIf the insurance company feels there is a claim against a manufacturer, they then subrogate the claimThis practice is followed so that the vehicle owner can quickly have their vehicle replaced, as these subrogation proceedings can sometimes take years to settle I regret that you had this experience, but ask that you take the time to realize that going through your insurance company is the quickest way for you to get back to ATV riding Regards [redacted] Legal Coordinator Arctic Cat Sales Inc I would like to take this opportunity to thank you for your concern and encourage Mrand Mrs [redacted] to contact their insurance agent for further assistance Regards [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC
Initial Business Response / [redacted] (1000, 10, 2015/10/07) */ October 7, [redacted] Mediation Coordinator Revdex.com of MN & ND SRiver Road Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear Angela: I have received your letter regarding Mr [redacted] 's concerns with his snowmobileI researched this concern and I am sending you my findings on this F Turbo SP RR This snowmobile was purchased by and registered in our system to him on 12-3-and the Arctic Cat limited warranty expired on 9/07/Our records indicate that there was no extended service contract warranty on this unitWhile in warranty we found that there were two goodwill claims and one service bulletin done on this machine while in warrantyThere were over eight phone calls from Mr [redacted] for goodwillOur Customer Care advocate did pay for two other out of warranty goodwill claims on this to try to assist him in belts and an update that he felt would help him I spoke to our Customer Care advocate who had been working with Mr [redacted] On 2-20-we were informed that there was a heel clicker modification on this unitAny modifications to the stock unit will void warrantyThis heel clicker in particular, could very well have been the thing that was causing him to have an issue with his beltWe as a manufacturer do not test our units with these modifications so we are unsure how our machine will run but our dealers have told us that they have run into problems with these belts and engines if this modification is added by the consumer Mr [redacted] has made numerous calls to our customer care agents and had gone on social media 03-03-to try to promote a class action law suit against Arctic CatWhen Mr [redacted] Threatened to take Arctic Cat to court our customer care advocates asked him to have his attorney contact us in the future as there was nothing we could do for himGoodwill and warranty were denied due to modifications to this snowmobile I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This the same statement of lies I received from Arctic Cat for the last 1/yrsI notified Arctic Cat of the issue immeditaely after my first use of the sled and they denied itBut, agreed to keep giving me belts and useless upgrades such as gearing and a new secondaryAfter nothing worked and I was at a total loss, my Arcitc Cat certified dealer told me that I need to put in a cluthc kit with stronger springs and weights to keep better grip on the belt and lower the temperature to reduce premature failureThis was another waste of $and got me about extra miles on a beltAs for social media, I am an avid passionate snowmobiler and I am on the forums with the other passionate community regularlyWe are all on there trying to fix what Cat did to all of usI certainly did try to get a class action going becasue myself and the others that were "screwed" out of thousands of $ are at a lossThe attorney that I contacted is one of the most reknowned class action litigators in the state of MichiganI trust his advise and didn't want to waste time or moneyHe did not see a viable class action suit becuase arctic cat does not warrant beltsBut, I most certianly have individual causes of action for breach of warranty of fitness and merchantability; as well as the advertisingThis machine was advertised as a race ready sled; however, one pinch of the throttle and the belt snapsI am waiting on my bar exam results and fully intend to pursue this when licensed and can do for minimal costIf you read the forums, you can read about 100s of people in my position bewteen 2011-Its awfulHence, why arcitc cat threw out its enitre clutch system and installed Team clutches on the sledsI requested this update and was declined Also, the response above continues with its inaccuracy stating I have no extneded warrantyI purchased and extended head to toe warranty through In summary: Arctic Cat advertised this as the most powerful race ready snowmobile with a $16k price tag that I purchased brand newI have blown belts in season, of which were prior to the clutch upgrade recommended by the dealerAgain, I had tried all cat recommended fixes and spent thousandsCat told me I needed a new secondary, gearing, and belt guard, all instaleld and failed to fix issueFinally, I was told that I am the problem becasue of the way I drive and the clutch kit installed by the dealerThe above response is a complete lie and thoroughly disgustingAll of this behavior led to a completely new clutch on sleds (not manufactured by arctic cat) and a new CEO as shareholders were pulling outUnfortunately, Cat still won'y accept its failure and take care of the consumerLast, I offerred to remove the cluth kit installed by the dealer and put back to stock spring and weights if Cat would buy my sled back and they said noBecasue they know 100% certainty as well as I do, the belts will blow even faster with the stock setting; hence the brand new system installed from Team for Typical use of a belt is per season; not everytime your ride at $per beltThis has cost me around $20,with constant trips to dealers, parts, labor, etcMore important, I'm stuck with a sled I can't ride and it is my most passionate hobbyPlease help me!
Initial Business Response / [redacted] (1000, 10, 2016/01/22) */ January 22, [redacted] , Mediation Coordinator Revdex.com of MN and ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his snowmobileI researched this concern and I am sending you my findings on this TTOURING US BLK This Snowmobile was purchased by and registered in our system to a Rental Cn 11/20/and the Arctic Cat limited warranty expired on 11/21/While in warranty we found that there was only one warranty claim done on this machine Arctic Cat has now received calls and these letters from Mr [redacted] asking us to try to assist in finding parts for the used snowmobile he purchasedWe told them we would try to assist but we do not have the parts here available for him This machine is still registered in our system to the Rental CompanyIf Mr [redacted] would send in his change of ownership form we will gladly change it in our systemIf Mr [redacted] does not have the form any authorized Arctic Cat dealership can give this to him As you can see Arctic Cat has gone above and beyond to try to assist Mr [redacted] when he requested assistanceI would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear [redacted] , By way of background Judy [redacted] telephoned me on January 22nd and verbally explained Arctic Cats position and response to my complaint to the Revdex.comFirstly, I was not aware of applying for a change of ownership form when I purchased the Arctic Cat from the previous ownerI will attempt within the week of this response to identify an Arctic Cat Dealership to complete the formI asked Judy [redacted] if I could download the form from their Official Website and her answer was the company is working on itSecondly, Judy [redacted] stated that since I purchased the Arctic Cat as a used machine, the warranty had lapsed, but what was more disturbing is that Judy [redacted] stated that Arctic Cat does not have a right to provide a partBasically to fix my broken Arctic CatI really find that unacceptable from a large companyBecause if that is the case, that means I have a Arctic Cat Snowmobile that I cannot fix and am forced to buy a new or used SnowmobileJudy [redacted] did comment that she is working with the Corporate Technicians to locate a partAlso, I have tried to purchase a used part from a vendor on the internet, which is [redacted] .comI located a used part specifically for my Arctic Cat modelHowever, I was informed that [redacted] receives their parts from Arctic Cat LLC, and that the [redacted] Representative advised me that Arctic Cat does not have a replacement part new or used available for my Arctic Car SnowmobileThus, I am not able to locate on line via a Vendor to purchase a used part, nor is Arctic Cat Corporate Headquarters have a part in stock to repair my Arctic CatI advised July [redacted] that I cannot understand Arctic Cat Corporate position of not providing a replacement part for my SnowmobileMy Snowmobile is a which means the Snowmobile is about to years oldI would be able to stomach Arctic Cats argument if the Snowmobile was years or older, but this machine is less that yearsOn another note, Judy [redacted] advised that it is not Arctic Cats practice to provide loaner sleds, which I had suggested earlier, during the period my Snowmobile is in the repair shop [redacted] it is really difficult for me to understand how a large manufacturer like Arctic Cat is not providing a meaningful solution to this dilemmaAs I commented earlier, I literally have a Snowmobile that I can't even locate a replacement part and it appears that Arctic Cat Corporate is in no rush to assist meI have been patient since March Also the Service Manager at Century Sports in Stillwater, MN has tried from his position as The Authorized Arctic Cat Dealership Service Manager to repair my SnowmobileHe has tried to work with Arctic Cat Corporate, but he too has been unsuccessful in his attempts to repair the SnowmobileI understand [redacted] that it is used, but I don't understand Arctic Cats position that Arctic Cat does not have a right to have a replacement part available [redacted] , Thank You Very Much for your precious time and attention in this matterBest Regards, [redacted]
Initial Business Response / [redacted] (4000, 12, 2015/05/27) */ May 27, [redacted] , Mediation Coordinator Revdex.com of MN & ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] , I have received your letter regarding Ms [redacted] 's concerns with this Mountain Cat SnowmobileI again researched this concern and my findings remain the same Mr [redacted] purchased this snowmobile on 1-7-and his warranty with Arctic Cat expired on 1-7- We paid goodwill for parts and no labor in and let them know this was not warranty but rather goodwill to try to keep and retain them as satisfied Arctic Cat customers I again called [redacted] who are the selling dealers for this machine and was told again that this machine had not been taken in to this dealer for any maintenanceThe last time they saw it was for this repair and also the repair we did in 2006, other than selling the machine that is We have gone above and beyond to try to assist Mrand Mrs [redacted] when they requested assistance in the past but are unable to assist in this repairThis machine has been out of warranty for just too long I would like to take this opportunity to thank you for your concern and encourage Mrs [redacted] to contact our authorized Arctic Cat dealer for further assistance Regards [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC Final Consumer Response / [redacted] (3000, 10, 2015/05/20) */ I'm not understanding the statement that was said you had contacted the selling Arctic Cat dealership and they have had NO communication with us EXCEPT just lately with their new issues (which was about this complaint)Then it states "this dealership has not been doing the maintenance or repairs since the last time in 2004"We just took our Arctic back in in March (for the exact same thing (with the engine) and they did do the repairs on it AGAIN and we were charged a little over $The machine only had another 1,miles on it since last time they did the engine workThe machine only has miles on it total and we have had to have the engine done twiceWe also have a Polaris that has miles on it with NO problemsYou can't tell me that there is nothing wrong with this pictureAlso, we were not expecting it to be covered under warranty, but want an explanation of why this keeps happeningEither the parts are bad that there repairing it with your their doing some thing wrong when putting it back together Another statement that was made in the response back was "If they feel that is something that we should cover they would contact us"We were told that they would contact you and see what they can do (obviously that was a lie), since you stated you were not contactedIt's one thing to follow up and nothing can be done, but to say one thing and don't follow through (that is bad business) This is very frustrating
Initial Business Response / [redacted] (1000, 9, 2016/01/22) */ January 20, [redacted] , Mediation Coordinator Revdex.com of MN and ND SRiver Ridge Cir Burnsville, MN Re: [redacted] [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his snowmobileI researched this concern and I am sending you my findings on this F SP ANV US BLK This ATV was purchased by and registered in our system to [redacted] on 09/23/and the Arctic Cat limited warranty expired on 11/30/2014nWhile in warranty we found that there were no warranty claims done on this machine On 2-11-Arctic Cat received a call from Mr [redacted] 's dealership asking us to try to assist in goodwill with the purchase of an engine for his snowmobileWe told them we would send the engine but they would need to pay for the labor of the installation as it was out of warranty After discussions with Mr [redacted] , we decided to send unit to an authorized Arctic Cat dealership for a second opinionThey found a few cosmetic items and will repair these along with a radiator cap and the reverse repairArctic Cat again used goodwill to assist Mr [redacted] on this repair in hopes of fostering a better relationship As you can see Arctic Cat has gone above and beyond to try to assist Mr [redacted] when he requested assistanceI would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Judy at Arctic Cat has been good with me every dealer that has had my snowmobile is telling me that I should of not had to pay for any of the labor with them knowing that I had a bad machine from the beginning.A bad motor at miles and all my lost time driving this from dealer to dealer.I work hard for my money to make this right I believe I should get my money back for all the labor I paided to Vechicle City I get my snowmobile back sometime this week wont be able to make sure its right until we get more snow.If Arctic Cat wants me to be 100% happy they will give me back the labor charge back on a snowmobile that had miles on it and the motor was bad I paid $in labor they do that and this will be over.Be real miles and a bad motor hundreds of miles of towing a dead snowmobile from dealer to dealer my gas and time and loss of riding something I saved up for years to pay cash for not really fair for me is it ? Final Consumer Response / [redacted] (4200, 14, 2016/01/28) */ I picked up my snowmobile today 1/28/it is suppose to be all good now but having no snow right now cant test it.Once again leaving the dealer was told that I never should of had to pay for the labor and I believe all the time and money towing this sled from dealer to dealer I should get 100% of my labor back $its only right thing to do I believe.That will resolve this complaint and were done thank You
Initial Business Response / [redacted] (1000, 18, 2015/11/23) */ November 20, [redacted] , Mediation Coordinator Revdex.com of MN and ND S River Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his accessory parts he ordered for his unitI researched this concern and with Mr [redacted] , his dealership owner John, and our accessories departmentWe were able to get the parts he was looking for I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistanceIf John cannot assist him he will contact us to further assist Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC
November 20, Angela [redacted] , Mediation Coordinator Revdex.com of MN and ND S River Ridge Cir Burnsville, MN Re: [redacted] Case: Dear Angela: I have received your letter regarding Mr [redacted] 's concerns with his accessory parts he ordered for his unitI researched this concern and with Mr [redacted] , his dealership owner John, and our accessories departmentWe were able to get the parts he was looking for I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistanceIf John cannot assist him he will contact us to further assist Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC
Initial Business Response / [redacted] (1000, 9, 2016/01/11) */ January 11, [redacted] Revdex.com of MN & ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his ProwlerI researched this concern and I am sending you my findings on this PRLR HDX EPS AT This Prowler was purchased by and registered in our system to [redacted] on 03/26/and the Arctic Cat limited warranty expired on 09/26/While in warranty we found that there were two warranty claims done on this machine along with one goodwill claim done in January 8, At this date the dealership and Tech decided to try to assist Mr [redacted] a goodwill claim to try to assist and retain him as an Arctic Cat consumer I contacted Mr [redacted] and he was happy with our assistanceHe said he was not upset with Arctic Cat but rather was unhappy with the dealer he had been working withHe will contact us if he needs us I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Service Parts & Warranty ARCTIC CAT SALES INC Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ May 18, [redacted] Mediation Coordinator Revdex.com of MN and ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his ATVI researched this concern and I am sending you my findings on this MUD PRO EPS This ATV was purchased by and registered in our system to [redacted] on 10/04/and the Arctic Cat limited warranty expired on 04/04/While in warranty we found that there no warranty claims done on this machineAs the consumer has stated it does appear that the selling dealer did give the consumer an extended service contract with the company Cornerstone United I spoke to Mr [redacted] who had contacted us by e-mailI have made a copy of the e-mail he sent us for you The four wheeler either caught and fire and blew up or just blew upluckily it was not running and no one was injured, but it blew up small four wheelers sitting next to it and burned and melting the side of my son's truck and the side of our untagged just bought CamaroWe called the police an fire deptand have a report and pictureWe went to location we bought from and they said they are no longer a dealer and gave us a number for Thomasville, my husband was told that he is to bring it to Thomasville, over miles away from our homeWe don't want to move it until you guys look at itWe have an extended warranty and want your company to do something to fix thisWe are so blessed our children or ourselves or our home was not destroyedPlease advise usI feel if we move the four wheeler it will just crumblenothing much is leftPlease advise us in writing what to do? My husband has warranty info at home his number is [redacted] (he was home when this happened)Mine is listed below We sent back this letter to assist them Dear ***, I have received your letter regarding the unfortunate incident with your Arctic Car Mud ProI understand your frustration, and your position, unfortunately Arctic Cat is not in a position to replace the ATV All motor vehicle manufacturers regardless of the products they produce (carstrucksrecreational vehiclesetc.) take the position that in cases of fire it is the responsibility of the owner's insurance carrier to replace the damaged unitIf the insurance company feels there is a claim against a manufacturer, they then subrogate the claimThis practice is followed so that the vehicle owner can quickly have their vehicle replaced, as these subrogation proceedings can sometimes take years to settle I regret that you had this experience, but ask that you take the time to realize that going through your insurance company is the quickest way for you to get back to ATV riding Regards [redacted] Legal Coordinator Arctic Cat Sales Inc I would like to take this opportunity to thank you for your concern and encourage Mrand Mrs [redacted] to contact their insurance agent for further assistance Regards [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC
Initial Business Response / [redacted] (1000, 10, 2015/10/07) */ October 7, [redacted] Mediation Coordinator Revdex.com of MN & ND SRiver Road Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear Angela: I have received your letter regarding Mr [redacted] 's concerns with his snowmobileI researched this concern and I am sending you my findings on this F Turbo SP RR This snowmobile was purchased by and registered in our system to him on 12-3-and the Arctic Cat limited warranty expired on 9/07/Our records indicate that there was no extended service contract warranty on this unitWhile in warranty we found that there were two goodwill claims and one service bulletin done on this machine while in warrantyThere were over eight phone calls from Mr [redacted] for goodwillOur Customer Care advocate did pay for two other out of warranty goodwill claims on this to try to assist him in belts and an update that he felt would help him I spoke to our Customer Care advocate who had been working with Mr [redacted] On 2-20-we were informed that there was a heel clicker modification on this unitAny modifications to the stock unit will void warrantyThis heel clicker in particular, could very well have been the thing that was causing him to have an issue with his beltWe as a manufacturer do not test our units with these modifications so we are unsure how our machine will run but our dealers have told us that they have run into problems with these belts and engines if this modification is added by the consumer Mr [redacted] has made numerous calls to our customer care agents and had gone on social media 03-03-to try to promote a class action law suit against Arctic CatWhen Mr [redacted] Threatened to take Arctic Cat to court our customer care advocates asked him to have his attorney contact us in the future as there was nothing we could do for himGoodwill and warranty were denied due to modifications to this snowmobile I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This the same statement of lies I received from Arctic Cat for the last 1/yrsI notified Arctic Cat of the issue immeditaely after my first use of the sled and they denied itBut, agreed to keep giving me belts and useless upgrades such as gearing and a new secondaryAfter nothing worked and I was at a total loss, my Arcitc Cat certified dealer told me that I need to put in a cluthc kit with stronger springs and weights to keep better grip on the belt and lower the temperature to reduce premature failureThis was another waste of $and got me about extra miles on a beltAs for social media, I am an avid passionate snowmobiler and I am on the forums with the other passionate community regularlyWe are all on there trying to fix what Cat did to all of usI certainly did try to get a class action going becasue myself and the others that were "screwed" out of thousands of $ are at a lossThe attorney that I contacted is one of the most reknowned class action litigators in the state of MichiganI trust his advise and didn't want to waste time or moneyHe did not see a viable class action suit becuase arctic cat does not warrant beltsBut, I most certianly have individual causes of action for breach of warranty of fitness and merchantability; as well as the advertisingThis machine was advertised as a race ready sled; however, one pinch of the throttle and the belt snapsI am waiting on my bar exam results and fully intend to pursue this when licensed and can do for minimal costIf you read the forums, you can read about 100s of people in my position bewteen 2011-Its awfulHence, why arcitc cat threw out its enitre clutch system and installed Team clutches on the sledsI requested this update and was declined Also, the response above continues with its inaccuracy stating I have no extneded warrantyI purchased and extended head to toe warranty through In summary: Arctic Cat advertised this as the most powerful race ready snowmobile with a $16k price tag that I purchased brand newI have blown belts in season, of which were prior to the clutch upgrade recommended by the dealerAgain, I had tried all cat recommended fixes and spent thousandsCat told me I needed a new secondary, gearing, and belt guard, all instaleld and failed to fix issueFinally, I was told that I am the problem becasue of the way I drive and the clutch kit installed by the dealerThe above response is a complete lie and thoroughly disgustingAll of this behavior led to a completely new clutch on sleds (not manufactured by arctic cat) and a new CEO as shareholders were pulling outUnfortunately, Cat still won'y accept its failure and take care of the consumerLast, I offerred to remove the cluth kit installed by the dealer and put back to stock spring and weights if Cat would buy my sled back and they said noBecasue they know 100% certainty as well as I do, the belts will blow even faster with the stock setting; hence the brand new system installed from Team for Typical use of a belt is per season; not everytime your ride at $per beltThis has cost me around $20,with constant trips to dealers, parts, labor, etcMore important, I'm stuck with a sled I can't ride and it is my most passionate hobbyPlease help me!
Initial Business Response / [redacted] (1000, 10, 2016/01/22) */ January 22, [redacted] , Mediation Coordinator Revdex.com of MN and ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his snowmobileI researched this concern and I am sending you my findings on this TTOURING US BLK This Snowmobile was purchased by and registered in our system to a Rental C
n 11/20/and the Arctic Cat limited warranty expired on 11/21/While in warranty we found that there was only one warranty claim done on this machine Arctic Cat has now received calls and these letters from Mr [redacted] asking us to try to assist in finding parts for the used snowmobile he purchasedWe told them we would try to assist but we do not have the parts here available for him This machine is still registered in our system to the Rental CompanyIf Mr [redacted] would send in his change of ownership form we will gladly change it in our systemIf Mr [redacted] does not have the form any authorized Arctic Cat dealership can give this to him As you can see Arctic Cat has gone above and beyond to try to assist Mr [redacted] when he requested assistanceI would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear [redacted] , By way of background Judy [redacted] telephoned me on January 22nd and verbally explained Arctic Cats position and response to my complaint to the Revdex.comFirstly, I was not aware of applying for a change of ownership form when I purchased the Arctic Cat from the previous ownerI will attempt within the week of this response to identify an Arctic Cat Dealership to complete the formI asked Judy [redacted] if I could download the form from their Official Website and her answer was the company is working on itSecondly, Judy [redacted] stated that since I purchased the Arctic Cat as a used machine, the warranty had lapsed, but what was more disturbing is that Judy [redacted] stated that Arctic Cat does not have a right to provide a partBasically to fix my broken Arctic CatI really find that unacceptable from a large companyBecause if that is the case, that means I have a Arctic Cat Snowmobile that I cannot fix and am forced to buy a new or used SnowmobileJudy [redacted] did comment that she is working with the Corporate Technicians to locate a partAlso, I have tried to purchase a used part from a vendor on the internet, which is [redacted] .comI located a used part specifically for my Arctic Cat modelHowever, I was informed that [redacted] receives their parts from Arctic Cat LLC, and that the [redacted] Representative advised me that Arctic Cat does not have a replacement part new or used available for my Arctic Car SnowmobileThus, I am not able to locate on line via a Vendor to purchase a used part, nor is Arctic Cat Corporate Headquarters have a part in stock to repair my Arctic CatI advised July [redacted] that I cannot understand Arctic Cat Corporate position of not providing a replacement part for my SnowmobileMy Snowmobile is a which means the Snowmobile is about to years oldI would be able to stomach Arctic Cats argument if the Snowmobile was years or older, but this machine is less that yearsOn another note, Judy [redacted] advised that it is not Arctic Cats practice to provide loaner sleds, which I had suggested earlier, during the period my Snowmobile is in the repair shop [redacted] it is really difficult for me to understand how a large manufacturer like Arctic Cat is not providing a meaningful solution to this dilemmaAs I commented earlier, I literally have a Snowmobile that I can't even locate a replacement part and it appears that Arctic Cat Corporate is in no rush to assist meI have been patient since March Also the Service Manager at Century Sports in Stillwater, MN has tried from his position as The Authorized Arctic Cat Dealership Service Manager to repair my SnowmobileHe has tried to work with Arctic Cat Corporate, but he too has been unsuccessful in his attempts to repair the SnowmobileI understand [redacted] that it is used, but I don't understand Arctic Cats position that Arctic Cat does not have a right to have a replacement part available [redacted] , Thank You Very Much for your precious time and attention in this matterBest Regards, [redacted]
Initial Business Response / [redacted] (4000, 12, 2015/05/27) */ May 27, [redacted] , Mediation Coordinator Revdex.com of MN & ND SRiver Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] , I have received your letter regarding Ms [redacted] 's concerns with this Mountain Cat SnowmobileI again researched this concern and my findings remain the same Mr [redacted] purchased this snowmobile on 1-7-and his warranty with Arctic Cat expired on 1-7- We paid goodwill for parts and no labor in and let them know this was not warranty but rather goodwill to try to keep and retain them as satisfied Arctic Cat customers I again called [redacted] who are the selling dealers for this machine and was told again that this machine had not been taken in to this dealer for any maintenanceThe last time they saw it was for this repair and also the repair we did in 2006, other than selling the machine that is We have gone above and beyond to try to assist Mrand Mrs [redacted] when they requested assistance in the past but are unable to assist in this repairThis machine has been out of warranty for just too long I would like to take this opportunity to thank you for your concern and encourage Mrs [redacted] to contact our authorized Arctic Cat dealer for further assistance Regards [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC Final Consumer Response / [redacted] (3000, 10, 2015/05/20) */ I'm not understanding the statement that was said you had contacted the selling Arctic Cat dealership and they have had NO communication with us EXCEPT just lately with their new issues (which was about this complaint)Then it states "this dealership has not been doing the maintenance or repairs since the last time in 2004"We just took our Arctic back in in March (for the exact same thing (with the engine) and they did do the repairs on it AGAIN and we were charged a little over $The machine only had another 1,miles on it since last time they did the engine workThe machine only has miles on it total and we have had to have the engine done twiceWe also have a Polaris that has miles on it with NO problemsYou can't tell me that there is nothing wrong with this pictureAlso, we were not expecting it to be covered under warranty, but want an explanation of why this keeps happeningEither the parts are bad that there repairing it with your their doing some thing wrong when putting it back together Another statement that was made in the response back was "If they feel that is something that we should cover they would contact us"We were told that they would contact you and see what they can do (obviously that was a lie), since you stated you were not contactedIt's one thing to follow up and nothing can be done, but to say one thing and don't follow through (that is bad business) This is very frustrating
Initial Business Response / [redacted] (1000, 9, 2016/01/22) */ January 20, [redacted] , Mediation Coordinator Revdex.com of MN and ND SRiver Ridge Cir Burnsville, MN Re: [redacted] [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his snowmobileI researched this concern and I am sending you my findings on this F SP ANV US BLK This ATV was purchased by and registered in our system to [redacted] on 09/23/and the Arctic Cat limited warranty expired on 11/30/2014nWhile in warranty we found that there were no warranty claims done on this machine On 2-11-Arctic Cat received a call from Mr [redacted] 's dealership asking us to try to assist in goodwill with the purchase of an engine for his snowmobileWe told them we would send the engine but they would need to pay for the labor of the installation as it was out of warranty After discussions with Mr [redacted] , we decided to send unit to an authorized Arctic Cat dealership for a second opinionThey found a few cosmetic items and will repair these along with a radiator cap and the reverse repairArctic Cat again used goodwill to assist Mr [redacted] on this repair in hopes of fostering a better relationship As you can see Arctic Cat has gone above and beyond to try to assist Mr [redacted] when he requested assistanceI would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistance if needed Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Judy at Arctic Cat has been good with me every dealer that has had my snowmobile is telling me that I should of not had to pay for any of the labor with them knowing that I had a bad machine from the beginning.A bad motor at miles and all my lost time driving this from dealer to dealer.I work hard for my money to make this right I believe I should get my money back for all the labor I paided to Vechicle City I get my snowmobile back sometime this week wont be able to make sure its right until we get more snow.If Arctic Cat wants me to be 100% happy they will give me back the labor charge back on a snowmobile that had miles on it and the motor was bad I paid $in labor they do that and this will be over.Be real miles and a bad motor hundreds of miles of towing a dead snowmobile from dealer to dealer my gas and time and loss of riding something I saved up for years to pay cash for not really fair for me is it ? Final Consumer Response / [redacted] (4200, 14, 2016/01/28) */ I picked up my snowmobile today 1/28/it is suppose to be all good now but having no snow right now cant test it.Once again leaving the dealer was told that I never should of had to pay for the labor and I believe all the time and money towing this sled from dealer to dealer I should get 100% of my labor back $its only right thing to do I believe.That will resolve this complaint and were done thank You
Initial Business Response / [redacted] (1000, 18, 2015/11/23) */ November 20, [redacted] , Mediation Coordinator Revdex.com of MN and ND S River Ridge Cir Burnsville, MN Re: [redacted] Case: [redacted] Dear [redacted] : I have received your letter regarding Mr [redacted] 's concerns with his accessory parts he ordered for his unitI researched this concern and with Mr [redacted] , his dealership owner John, and our accessories departmentWe were able to get the parts he was looking for I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistanceIf John cannot assist him he will contact us to further assist Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC
November 20, Angela [redacted] , Mediation Coordinator Revdex.com of MN and ND S River Ridge Cir Burnsville, MN Re: [redacted] Case: Dear Angela: I have received your letter regarding Mr [redacted] 's concerns with his accessory parts he ordered for his unitI researched this concern and with Mr [redacted] , his dealership owner John, and our accessories departmentWe were able to get the parts he was looking for I would like to take this opportunity to thank you for your concern and encourage Mr [redacted] to contact our authorized Arctic Cat dealer for further assistanceIf John cannot assist him he will contact us to further assist Regards Judy J [redacted] Legal Coordinator Service Parts & Warranty ARCTIC CAT SALES INC