Arden B

San diego California they refused to help so I'm escalating to the corporate office

Review: product bought online w/ receipt that states refunds are issued 30days w/ reciept by mail/in store. I went to store, but they refused to honor policy

This was my first experience buying an online product from arden B and the entire experience has very unpleasant. I ordered 2 dresses online on Dec 11, 2013.On December 18, 2013 I sent an email to the company because I was getting concerned about not receiving my product. That ultimately was ok because my product arrived on December 19th. The products arrived in intact, no issues really however one dress didnt fit as well as I hoped.

I went into an Arden b store on Jan 1st to the Braintree, MA store, with my receipt, and obviously unworn dress to return and the cashier refused to honor the receipt stating this store never gives returns only store credit. Although I showed her the receipt that CLEARLY states a return within 30 day of purchase that is unworn can get a refund either by mail or in the store. I then asked to speak with the store manager whom came over and was EXTREMELY rude with me, refused to even look at the wording of the return policy on the receipt stating "I've been here two years and we never refund money". I then asked her for her name to file a complaint with the company, to which she told me: "Its against company policy for me to give out my information". I then asked her for a store card and she told me the same thing:" We don't give out store cards, that's not our policy".

My Arden B receipt specific states refunds can be issued in store, this was the reason I was comfortable buying a dress from this store over MACYs, or another such store. Otherwise I would have went with a more reasonable retailer.

Not only was I denied my refund, and had to take store credit but the absolutely unprofessional manner of the manger was WAY out of line (the cashier was fine). I suspect the manager's name was [redacted], although I cannot be sure. I really find it hard to believe any company would ok that kind of attitude, especially as a store manager. Now Im stuck with store credit for a store I NEVER want to set foot in again.

ABSOLUTELY DISGUSTED WITH SERVICE,

[redacted] .

###-###-####Desired Settlement: I would like to have some follow up regarding the horrid customer service

Review: Wet Seal closed down many of its stores in my area. The closest store is over 50 miles away and since most of their clothing fits me well, I decided to start shopping from their website. On several occasions I purchased items at a set price online, and when I received them they had price tags with discounted prices on them. Some of the items tags were discounted up to 70% off, yet I paid full price for them online. This happened on several occasions for several items of clothing, resulting in me paying hundreds of dollars over retail. Instead of at least removing the tags before shipping they let me see that the items had been marked down, and they still sold them to me at full suggested retail value. I felt that this was an unfair practice and I emailed their customer service in hopes of someone fixing the issue or at least offering me a coupon. Instead I was replied to by a rude "customer service specialist" by the name of Helga, who told me "sorry we don't price match for our online sales". I feel that this is an egregious way to do business, and after 10 years of shopping Wet Seal, I will now find another store such as forever 21 to fulfill my appetite for clothing.Desired Settlement: I have asked and will ask again for some sort of price match compensation for the items I have been over charged for.

Review: Website advertised guaranteed delivery by Christmas and did not fulfill this promise. Item is being delivered AFTER Christmas. I called and was basically told "too bad" by a very rude and condescending manager. Obviously the company just wants business and forgets about its customers after this. What happened to the old Arden B that emphasized quality? Company is going downhill with cheap clothes and terrible customer service. They should be held responsible with false advertisements to lure unsuspecting customers.Desired Settlement: It would be great if this information is relayed to them and they are held accountable at least to answer to this complaint. An apology would have even sufficed.

product bought online w/ receipt that states refunds are issued 30days w/ reciept by mail/in store. I went to store, but they refused to honor policy

This was my first experience buying an online product from arden B and the entire experience has very unpleasant. I ordered 2 dresses online on Dec 11, 2013.On December 18, 2013 I sent an email to the company because I was getting concerned about not receiving my product. That ultimately was ok because my product arrived on December 19th. The products arrived in intact, no issues really however one dress didnt fit as well as I hoped.

I went into an Arden b store on Jan 1st to the Braintree, MA store, with my receipt, and obviously unworn dress to return and the cashier refused to honor the receipt stating this store never gives returns only store credit. Although I showed her the receipt that CLEARLY states a return within 30 day of purchase that is unworn can get a refund either by mail or in the store. I then asked to speak with the store manager whom came over and was EXTREMELY rude with me, refused to even look at the wording of the return policy on the receipt stating "I've been here two years and we never refund money". I then asked her for her name to file a complaint with the company, to which she told me: "Its against company policy for me to give out my information". I then asked her for a store card and she told me the same thing:" We don't give out store cards, that's not our policy".

My Arden B receipt specific states refunds can be issued in store, this was the reason I was comfortable buying a dress from this store over MACYs, or another such store. Otherwise I would have went with a more reasonable retailer.

Not only was I denied my refund, and had to take store credit but the absolutely unprofessional manner of the manger was WAY out of line (the cashier was fine). I suspect the manager's name was [redacted], although I cannot be sure. I really find it hard to believe any company would ok that kind of attitude, especially as a store manager. Now Im stuck with store credit for a store I NEVER want to set foot in again.

ABSOLUTELY DISGUSTED WITH SERVICE,

[redacted] .

###-###-####