Arden & Howe Shoe & Luggage Repair

Review: Arden & Howe Show Repair [redacted] refused to complete the service on a pair of boots that I had requested work on. This marked my second time to the shop and my first experience was good. However, when I showed Mr. [redacted] what he forgot/overlooked to fix on the shoe he said he couldn't fix it. However, when I first brought the boots in he stated he could "absolutely make like new."

Mr. [redacted] insisted I pay in cash because his debit/credit machine was "broken." I had picked up the boots on March 9 in the afternoon lunch hour hoping they'd be completed to my satisfaction and they were not and was disappointed since I had planned to wear them on March 10 to an event.

When I asked again if Mr. [redacted] could fix my boot, he became very agitated, loud and unprofessional. I asked why the drama for such a a minor repair. I told him Mr. [redacted] I had come to his shop once before and was pleased with the service I received, but his poor customer service toward me this time was highly out of place, very unprofessional and disconcerting to say the least.

When I stated I would not be coming back and would mention his poor customer service to my colleagues, he was quickly dismissive and said "don't come back." I then asked for Mr. [redacted]'s business card and stated that I would not be back.

It's a very unfortunate situation particularly since good shoe repair shops are hard to find and I believed I had found a very reputable one with Arden & Howe Shoe Luggage Repair. I was wrong. I would also caution others to be aware of Mr. [redacted]'s lack of customer service when they bring their items in as well.Desired Settlement: I would like the Revdex.com to contact Mr. [redacted] of Arden & Howe Shoe and Luggage Repair and inform him that he has to provide finished products to ALL his customers before selectively making some pay in advance for services. And I would insist that Mr. [redacted] complete the job I requested on my boots.