Ardisam, Inc.

I purchased a chipper/shredder about a year ago and had a couple of problems with it. They have by far the BEST customer service group I have ever dealt with. Both times I called them, they quickly acted to fix the problems. The chipper/shredder also is one of the better ones I have used, very powerful. I would definitely recommend doing business with this company.

We just offered the customer a refund as he requested in this complaintWe said:
[redacted],
I have discussed your situation with the Director of
OperationsHe has read your Revdex.com reportIn it you state "All I am asking for
is a refund of $for the base unit that has never performed the function
with the 10" blade as purchased."
We are willing to refund your $on the condition that
you agree to send back the ION powerhead, 8" bit, and both batteriesWould you
agree to that resolution? You can keep the battery bag to use however you wish
If so, I will create a UPS return label for the return of
the ION powerhead, 8" bit, and both batteries

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Perry [redacted]

From our understanding of this situation, the customer's complaint is that the blades on the auger dulled after drilling numerous holes.  The blades are a wear point on any model or brand of earth auger...

and without seeing the soil conditions and whether there are excessive roots, rocks or sand, it is difficult to assess the validity of the customer's complaint.  That said, the company is willing to provide new replacement blades at no charge to the customer.

Attached is the invoice from [redacted] for the Ion auger and accessories order.

This matter has been resolved with the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
 I have received the UPS labels that Ardisam has sent to me . Both parcels have been boxed up in the OEM Boxes and have been delivered to UPS and are currently in transit.At this time I am awaiting the refund from Ardisam.

Ardisam, Inc. refunded Mr. [redacted] in the full amount of $204.67 on November 11, 2014.  Ardisam, Inc. considers this matter closed.

Review: I purchased a Ion 8" Ice Auger with the accessory 10" blade. The unit will not perform with the 10"blade which is why I purchased it. I have a previous Complaint thru Revdex.com #11187601, which states that the issue is closed. The issue is not closed. I have been trying Ardisam's suggestions, but they have not remedied the issue and are now refusing to honor their product.

Below is a continuation of the contact E-mails between Ardisam and myself. In latest to oldest order:

This is unacceptable.

You know that [redacted] only had a 30 day return as my email stated and I did not have a chance to use it until well after the 30 days. My first try with this Ion auger was February 5th at which time it would not perform its advertised task. I immediately contacted Ardisam via the online contact form.

This unit has never been able to get thru 20” of ice without running out of power. I have tried your suggestions since you stated that you knew there was a problem and were trying to come up with a fix. The temporary fix trial blades made no difference. This unit still will not perform as advertised.

I believe a company should stand behind its advertising and products.

As far as the receipt, you already have a copy of it.

I would like a refund on this Ion Auger.

Regards

From: [redacted] Hare [mailto:[redacted][email protected]]

Sent: Thursday, March 17, 2016 11:18 AM

To: [redacted]

Subject: RE: ION

Warren,

I’m very sorry to hear this. I do have you on the list to get a new auger bit next season. I have personally used this new bit and it works wonderfully! If for some reason this auger does not cut we will refund your money for the auger bit but I would need a receipt. If this is not satisfactory to you please let me know. If you want to be reimbursed on the whole unit, powerhead and all you will have to go through the store you purchased it at.

Best Regards,

[redacted] Hare

Inside sales

Ardisam Inc. / Rivers Edge Tree Stands

Ph- 1-800-345-6007 Ext. 150

Fax- 715-822-4180

[redacted][email protected]

From: [redacted] [mailto:[email protected]]

Sent: Monday, March 14, 2016 10:42 PM

To: [redacted] Hare

Subject: RE: ION

I received the modified set of blades today.

I tried them out and was not able to get beyond 20” of ice without the Ion auger running out of power. I tried them with both batteries and the batteries were topped off in the charger, today, before we went and tried the new blades. I never was able to punch thru to water.

I had my wife video this, but it is 413MB.

This Ion auger just is not able to productively utilize a 10” bit.

Please advise

From: [redacted] Hare [mailto:[redacted][email protected]]

Sent: Tuesday, March 08, 2016 9:36 AM

To: [redacted]

Subject: RE: ION

I meant it should cut 30% more holes then the 10-12 with that amount of ice you have with the new blades that I have coming out to you.

From: [redacted] [mailto:[email protected]]

Sent: Tuesday, March 08, 2016 12:34 PM

To: [redacted] Hare

Subject: RE: ION

Thanks for the email.

Hopefully your 30% is incorrect as I cannot complete 1 hole thru 20” of ice currently. That would lead to 1-1/3rd holes.

Anyways, I will stay optimistic that these new blades may work. I will try and video the results and let you know as soon as possible.

Thank you for addressing this issue

From: [redacted] Hare [mailto:[redacted][email protected]]

Sent: Monday, March 07, 2016 6:00 PM

To: [email protected]

Subject: ION

Warren,

We are sending you a set of blades for your 10” ION auger bit. These blades have been tested before shipping out. I talked to the product line manager and he said with 26” of Ice you should get about 10-12 holes with these blades. I put you on a list and next year when the new auger bits come out we are sending you a new auger bit. With this new auger bit you should be able to get about 30 % more holes then the auger bit you have now. Please call or email me once you get the new blades and have tried them. I would like to know how well they work for you. We are very sorry for the inconvenience this has caused you. Please keep the battery and battery bag we sent you and let me know if there is anything else we can do for you.

Best Regards,

[redacted] Hare

Inside sales

Ardisam Inc. / [redacted]

Fax- [redacted]

[redacted][email protected] Settlement: I would like to return the product to the manufacturer for a refund.

Business

Response:

We just offered the customer a refund as he requested in this complaint. We said:

Review: I purchased a Ion 8" auger along with the Ion 10" accessory bit. The Ion battery drive is unable to drill 1 hole thru 20" of ice utilizing their 10" bit without stalling out (running out of power). Ion's claim is 1000" of ice using the 8" bit and they advertise and market the 10" bit as an accessory for this unit. I purchased this unit with full intentions to use only the 10" bit.The company is refusing to honor their advertising.Below is the emial trail between Ardisam (ION) and myself.[redacted],We are not able to refund any money as it wasnt purchased direct from us and technically there is nothing wrong with the ION. The 8 functions as it should. We can ship you a new 10 auger next year which will work. I am going to pass this on to the sales department as I am not able to help you.Regards,[redacted]From: [redacted] Sent: Friday, March 04, 2016 11:43 AMTo: Ardisam InfoSubject: RE: Message from [redacted] - Contact Us [redacted] did try [redacted] before I first contacted you. Their policy is 30 days from shipment. I received this auger on December 22nd. The 10 bit was received on December 30th. My first use of this auger was February 5th. I was immediately disappointed and submitted to [redacted] that evening and was declined the ability to return. I then contacted you on February 6th.To reiterate my issue, this Ion auger did not, does not and will not work as advertised with the 10 bit that is sold by Ion as a accessory for this unit. The 10 bit is the only reason I purchased the unit.Below is a copy of my purchase:Delivered Dec 22, 2015 Your package was delivered. ION 40V Max Electric Ice Auger, 8 Inch, with Reverse Sold by: [redacted].com LLC $546.00 Buy it Again ION Auger Extension, 24-Inch Sold by: [redacted].com LLC $28.74 Buy it Again Delivered Dec 30, 2015 ION Straight Through Auger Bit, 10-Inch Sold by: [redacted].com LLC $143.99 Delivered Dec 31, 2015 Your package was delivered. ION Auger Quick Release with Anchor Drill Adapter Sold by: [redacted].com LLC $44.99 Please advise[redacted]: Ardisam Info [mailto:[redacted]] Sent: Friday, March 04, 2016 8:25 AMTo: [redacted]Subject: RE: Message from [redacted] - Contact Us Form[redacted],I can issue an RMA for the battery and bag to come back to us however you would need to contact [redacted] to see what their return policies are as that is where it was purchased from. Please let me know if you want the RMA issued for the battery and bag.Regards,[redacted]From: [redacted] Sent: Wednesday, March 02, 2016 6:09 PMTo: Ardisam InfoSubject: RE: Message from [redacted] - Contact Us [redacted] dont believe there is anything wrong with the 10 bit. I actually made an adapter and ran it on my old [redacted] Mag 2000 gas auger (2hp), it worked great and I absolutely love the Ion bits. Nice clean holesThe problem is the Battery driven Ion does not have the power to utilize the 10 bit as described.I appreciate you trying to remedy this problem. That is very admirable. But I dont want yall to waste the cost of sending me items that wont fix the issue.The Ion just doesnt have the power/reserve to drill 10 holes in the ice..If I had my way, I would like to return the 8 unit with everything it came with along with the spare battery and battery bag you sent me. I still have the box it came in.I would prefer to keep the Ion 10 bit and continue to use it on my old [redacted] Mag 2000. Thanks for your replies[redacted]: Ardisam Info [mailto:[redacted]] Sent: Wednesday, March 02, 2016 11:51 AMTo: [redacted]Subject: RE: Message from [redacted] - Contact Us Form[redacted],We are out of stock of the 10 inch until next season at which time we can place an order to ship a new one. There must be something out of alignment with yours. I have put notes in your account and put your name on a list to ship a new 10 inch next fall.Regards,[redacted]From: [redacted]Sent: Wednesday, March 02, 2016 2:31 PMTo: Ardisam InfoSubject: RE: Message from [redacted] - Contact Us Form[redacted]Thank you. I received the new battery. That was a great gesture, however that was/is not the problem.I tried the new battery with the same results..The unit will not complete a single hole through 20 of ice without running out of power using the 10 drill that I purchased with the unit.The unit appears to work satisfactorily with the 8 bit, but that is not what I utilize. I purchased this with the 10 bit that ION stated was an option for this unit. It simply does not work as advertised with the 10 bit.Please adviseThanks[redacted]: Ardisam Info [mailto:[redacted]] Sent: Monday, February 15, 2016 9:48 AMTo: [redacted]@XXXXXXXXXSubject: RE: Message from [redacted] - Contact Us Form[redacted],I emailed on the 11th that I had placed Order #441860 for a new battery to ship to you. You should receive the battery tomorrow Feb. 16th.Regards,[redacted]From: [redacted]@gci.net [mailto:[redacted]@XXXXXXXXXXSent: Thursday, February 11, 2016 12:00 PMTo: info@[redacted]Subject: Message from [redacted] - Contact Us FormMessage from [redacted] - Contact Us FormFIRST NAME: [redacted]LAST NAME: [redacted]EMAIL: [redacted]@XXXXXXXXXXCOMPANY: ADDRESS: POB XXXXCITY: [redacted]: [redacted]ZIP: 99645PHONE: 907-XXX-XXXXPHONE EXT: FAX: COMMENT: [redacted] It has been 51 hours since I responded back to your email. Please respond with my options with this brand new auger that is unable to perform the function that is was intended for per your web page. My response is as below [redacted] The battery is stored indoors and is transported in the vehicle. It was not a cold day. Since the first episode I have fully charger the battery again and attempted to use the auger again. It was a repeat of day one and the temp was 35 degrees. The battery was fully charged when I started per the charger and the indicator on the battery. I was not able to drill one hole without the unit stalling out. I tried feathering it thru by keeping a up pressure while dDesired Settlement: I would like to return the Ion 8" Auger for a refund. I am willing to keep the 10" accessory bit and the 24" extension to use it on my old [redacted] gas powered auger.

Consumer

Response:

Attached is the invoice from [redacted] for the Ion auger and accessories order.

Business

Response:

We have spoken to the customer and agreed to send him a set of replacement blades now, and another in the fall. He seemed satisfied by this response.

This company produces a rear tine roto tiller that is sold at Menards across the country. I purchased their Earthquake roto tiller a few years ago and have approx 5 hrs run time since new. The last 2 seasons, I have noticed an oil leak on the rear of the engine. I traced the leak down to a stress crack on the rear engine plate. This is a removable part off the engine - not the block. I contacted [redacted] at Ardisam customer service and asked for part number and availability of this part. She notified me that this engine was used up until last years production model - but engine parts have no replacement parts stocked or available. Her solution was that the entire engine had to be replaced. On our next conversation, she said I should look at epoxy solutions to prevent oil from leaking out of this stress crack on the housing.
Shouldn't a manufacture have parts available if he used this part in production as current as last years production model ??
Menards is selling a lot of these units and the manufacture is not standing behind their product. Buyer be aware

Review: I purchased a treestand at Gander Mountain that was manufactured by Rivers Edge Treestands. The treestand I purchased was eligible for a $30 rebate. The rebate would be mailed out in 4-6 weeks. The issue I have is this purchase was made in September of 2013. I have called numerous times and keep getting the run around. Every time I call they tell me it will be 4-6 weeks. I feel they are not living up to the advertised agreement which was "if you purchase the treestand, mail in the appropriate receipts RiversEdge will give you a $30 rebate in 4-6 weeks". This is very poor service and a very poor way to run a business.Desired Settlement: I would like my rebate in two weeks.

Business

Response:

Pursuant to our records, Mr. Bartels was sent a rebate check at the end of March. Our company tried contacting Mr. [redacted] to confirm his receipt of the check but has been unsuccessful in reaching him.

Review: I recently had to purchased a part for a earthquake log splitter. Luckily it turned out that I was mistaken and did not need the part that I paid over $200 for. I called the company and let them know that I needed to return the part. They issued me an RMA, #38686 and told me they would refund my money, but they would not refund the shipping I told them that was OK with that. I spoke to someone named [redacted] who seemed to be nice at the time and she told me that it would be 7 - 10 days before my money was refunded to me. I waited 2 weeks then called them again because I had not received my refund. Upon calling 10/30, they told me that it would be 30 days or more before my refund was processed. So, in other words they lied. They are deliberately withholding my refund now because I have called and complained.

Now I call, 11/11 and ask to speak with a manager, someone in charge and [redacted] tells me that we don't have one. I was transferred to voicemail, I had to call back and let them know I wanted to speak to someone after being placed on hold for almost 10 minutes I finally spoke to a [redacted] I again had to explain the issue. When I again said that I was originally told it would take 7 - 10 days I was told no that is not correct, we do everything like credit card companies and only give refunds on a 30 day wait. Since, I was angry, he told me "take a break", then when I asked what did you say to me he would not repeat it. They took the money out of my account immediately since it was a credit card purchase and now they don't want to do the right thing and refund my money in a timely manner.

This company is not to be trusted, and the people that work there have no integrityDesired Settlement: refund the entire amount of my purchase, $204.67

Business

Response:

Ardisam, Inc. refunded Mr. [redacted] in the full amount of $204.67 on November 11, 2014. Ardisam, Inc. considers this matter closed.

Review: I purchased a Eskimo auger,there is a malfunction in the gas tank, reading numerous reports on faulty leaking gas tank. I have been trying to reach customer service from 12/20/2013 thru today 12/23/2013. Calling the customer service phone number I get numerous advertising promotions at which point I then hear I am the 3 rd caller and my wait time. I then get to the point wait time of over 20 minutes and I am asked to leave a voice message with still no response. I can not get a human person to speak with to resolve this issueDesired Settlement: I would like a replacement gas tank that does not leak gas out of the unit.

Business

Response:

Revdex.com,