Ardsley Management Reviews (%countItem)
Ardsley Management Rating
Address: 3002 E 56th St, Indianapolis, Indiana, United States, 46220-2946
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I am a resident of the *** Neighborhoods. I am filing this complaint against Ardsley Management Co. for the whole neighborhood. Our last HOA was switched to this HOA, without much warning, and with zero information about this unaccrediated Revdex.com company, with a C- rating, and VERY similar complaints to our complaints. This company does not have technology to get to their rules/covenant, or what they paid out from our fees this year. I do not recall ever getting a covenant, but we did get a listing of fees and for what, which can no longer be ascertained on their site, under Files. When it comes to what and how much we pay, we are VERY disappointed with the services and the amount of money that was paid for these services. Currently, we pay $520.00 per year. MANY charges look made up and the amounts are exorbitant. For example, snow removal was done once, three days after snow fell, and the snow was almost melted, with a charge of $1,200, if my memory is correct. We contacted them last month with pictures, of a drainage issue that we've had for 13 YEARS,, and there was zero response. The field behind us was NOT cut down but once late last summer, until everything was 10 or more feet high. ALL the debris from this cutting came into the drainage, and it was a huge mess. We sent pictures and my husband went to the models to get info. on this, asking about who owned this field, which they plan to build in, but NOTHING happened. More and more houses are being built in this neighborhood, and the HOA fees still go up. This DOES NOT seem logical to many of us. Also, there have been NO neighborhood meetings, where complaints could go DIRECTLY to Ardsley. There was one planned, but COVID did away with this. Their technology is terrible, like I stated, but Marion Co. is open, and NO meeting has been offered. They should have the capacity to have a virtual meeting. This company MUST be held accountable, for many issues they do not want to address, and we need help with this! Please help, or tell me who would help us.
I want to begin by stating that this community is still under development and they continue to build homes. This will, by process create some challenges with landscaping and refuse control. We have not managed Village of *** for very long and inherited it with many problems to resolve. Ardsley Management does have state of the art technology and is able to provide all governing documents and much more electronically and on demand. We have had that ability for many years. The issue was the owner was confused about where they had messaged from and was trying to use the website in an incorrect fashion. We received and apology email from the owner on 7/7/2020 admitting the confusion. When the owner refers to the amounts spent she was actually looking at budgeted numbers, not actual expenditures. There will be meetings as required in the governing documents. I cannot comment on what took place prior to our contract. Indeed there was a neighborhood meeting planned that was cancelled because of the Coronavirus pandemic. I don't believe that is a valid complaint. Unfortunately their governing documents do not allow for a virtual annual meeting. Once it is safe for everyones health and safety there will be another meeting scheduled. Ardsley Management will never place the health of their employees and staff in danger for any reason.
The guidelines for grievance resolution are not being followed by Ardsley Management and they will not respond as to me as why. A formal violation was filed against myself that was in error and should have never been filed. First off due to Article X, Sextion 10.1, Part A the aggrieved party never spoke to me informally to attempt to resolve the dispute. The aggrieved party went right to filing a formal complaint. On that fact alone the complaint should have been discarded. The complaint was that grass on my property needed to be cut. The grass that the complaint was filed about was not even on my property to begin with. When I asked Kim Boyd, our property manager if she came out to view my property to make sure the claim was for grass on my property she said “Yes”. I ha e her email stating she came out to research the complaint. I asked her who filed the complaint so I could speak to that person to try to clarify to that individual that the grass they filed the complaint about was actually not on my property because I think I know who filed the complaint as this is the second time in under a year they have filed a bogus complaint against me. Kim Boyd told me she is not allowed to send me that information as it was sent to her in confidence. I asked Kim if she could do another drive by my house to inspect that grass again to verify that it isn’t on my property after explaining the situation. Kim happily agreed to check it out once more. Two weeks went by and I heard nothing from Kim, so I followed up with her. She stated that she never went back out to research the property even though she said she would, again I have documentation stating she would. She also responded and told me that she never came out the first time to research the complaint as she just accepted a picture that was sent to her. So this is twice that Kim has lied to myself about this situation. She also stated she couldn’t send me the picture again because it was sent in confidence.
Well I dug into our covenant and found out that I am entitled to the information of the aggrieved party. Actually the aggrieved party is to send that information in writing due to Article X, Section 10.1, Part b, Number I, but since I don’t know who that is Ardsley should be lroviding that information. When I brought that to Kim’s attention she never responded as to why she wasn’t following that procedure and never responded at all. After 1 1/2 weeks went by I reached out to her boss Kevin Schwarz and he responded right away but asked for the exact situations on where I was lied to and where to covenant wasn’t being followed. After I sent him the information he asked for he hasn’t followed up with me and it has been2 weeks since my email to him about my complaints. I followed up with him a week just looking for a timeline on when this maybe resolved or just even acknowledgement that he received the email but again nothing has been communicated back to me. The covenant is a legal binding contract that is not been followed by the management company and lying to the members of the association.
I believe that Mr. H is misinterpreting the governing documents a little. The section that is referred to was written before new laws went into affect and changed Indiana Code 32 in both 2015 and again in 2016. The Grievance Resolution Process mandated by Indiana Code no longer has then same process.
With that being said Ardsley Management does follow the current Indiana Code pertaining to Grievance Resolution as it is written and wll continue to do so. The specific area in question pertaining to this complaint was on the owners property. There were multiple people in our office that did communicate with the owner, but the answers given were not what what desired.
At this point I believe that the violation has been corrected and problem resolved. Accusing Ardsley Management of lying to owners is not only untrue and ridiculous, but can be followed with action for libel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13884036, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see the attached file as my response was to long for this space.
Regards,
Bryan H
Joke of a property management "company." They never respond to emails or phone calls. Lead time to get anything done is months if not years. If it were a choice I would NEVER do business with them.
Since April 1st I have emailed the HOA 7 times for a followup on my architectural change submission request to install a small privacy screen / fence to block the street view of the side of my house. All documentation has been filled out and the material and design fall within the guidelines of what is allowed by the HOA. I have yet to hear anything back from the HOA. I called the office last week, the lady that answered the phone acknowledged that *** was in the office but I was sent straight to voice mail. I left a VM requesting that she call me back but I haven't heard anything. As a last ditch effort to find someone helpful I submitted a requested to have a discussion with the board members and I also have yet to hear anything.
Absolutely unprofessional and incredibly disappointing customer service.
Mr. J is correct with his timeline, but there is a lot of information that is left out. First of all to make it clear Ardsley Management cannot approve or deny any request for change. This must be done by the Association's Board of Directors. This has been explained to Mr. J on more than one occasion. The Association Manager from Ardsley Management has responded to Mr. J 4/19 after he left a voice mail message, 4/29 after receiving and email from Mr. J, 5/10 after receiving an email from Mr. J, 5/14 after receiving a voice mail from Mr. J and 5/23 after receiving a message from Mr. J. We have continually been working woth the Board gaining additional information and legal advice about the specific change request as well. Ardsley Management has been and currently is working diligently to assist both Mr. J and the Board of Directors with this process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13585706, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The business response does not add up to what I've experienced. The only response I've ever received from Ardsley was from *** K on April 29th which at the time sounded like she was willing to follow up on why her predecessor *** B hadn't returned any of my requests for a status update. After the 29th I have not received any call backs or email replies. View my screenshots to show all of the emails I've ever received from and to Ardsley. The two screenshots show the time stamps for the only two times I've attempted to reach *** via phone call and on both occasions the receptionist forwarded me to *** voicemail.
I have absolutely nothing to gain with going through Revdex.com in hopes for a response, this is a large time sink and the entire process has been a headache. I do not need to be told how the approval process works, I understand how it works but when for no particular reason I have not heard why my request hasn't been processed when I've had approved requests in the past and knowing what I sent in was good enough then I deserve an explanation from someone. I do not have the boards direct number, if I had then you can be assured I'd be all over them instead of Ardsley who is only the "middle man" in the process.
Regards,
*** J
I am being sued for ~ $4000 because Ardsley will not correct a mistake on my account.
The mistake was originally made by *** A (Company #1). 11/14 I made the payment early, they counted it as missed. Ardsley (company #2) inherited the mistake from *** A.
My account history shows I made the November 2014 payment early on Oct 21 2014. A payment was not made in November. They listed it as a missed payment. *** A transferred the error over to the next Property Management Company Ardsley.
I brought my bank statements in repeatedly to Ardsley. They tell me they won't accept bank statements; only cancelled checks. My bank does not provide cancelled checks.
I have asked them for an updated account history. They refuse and will only provide one up to August 2016. Ardsley states I need to get it from the HOA lawyer. I have asked the lawyer 3 times for an updated account history: they will not provide it.
They refuse to correct their mistake. The attorney is only suing me because of this company's mistake. It is up to the company to correct the problem and then let the attorney know.
The mistake is obvious if you look at Ardsley's or *** A Account history report. From 12/2/12 to 11/2014 I made payments early. There are no late payment fees from 12/01/12 to 11/2014.
This complaint should not, at all against Ardsley Management’s file as it truly does not pertain to Ardsley Management. The mistake the complainant refers to happened in 2014 almost two years before we assumed responsibilities for this ***. The balances and histories we inherited from CASI(the previous management company) were entered as reported. The complainant has been asked since January 2017 by us for copies of the canceled checks. Copies of bank statements only provide check number and dollar amount but the check could have been paid to anyone. Ardsley Management has reached out to the previous management company and ascertained complete ledgers and provided those to the complainant. We have done everything the we can to help this owner. We would not be able to comment on the interaction with the attorney's office.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13568110, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
1. Arsdley has not provided me a copy of my account statement since August of 2016. This account statement combined with the previous account statement, would coincide with the check amounts and dates.
2. I have provided bank statements from 2014 forward. The bank statements, amounts and dates match the account statement Ardlsey provided on the statement of account from 2014 to August 2016.
3. I request that Arsdley provide a full statement of account from August 2016 until present.
4. Ardsley provided information to the attorney that I was behind on my dues. This is untrue. It is up to Ardsley to prove that I owe these dues and late fees.
5. Ardsley's own account statement of Oct 2014 and Nov 2014 prove that my payment was not late. They have made a mistake and mis-read the statement of account.
6. Ardsley has signed an affidavit to the court attesting to the amount that have calculated I owe. They can not now say they are not responsible for the information that they attested to in the law suit against me.
7. *** A has sent Ardlsey my full account statement from 2006 to 2016. This statement matches perfectly with my bank statements that proves I made my payments. If Ardlsey would like me to resend them this account statement, my bank statements and an excel spread sheet with this payments I am willing to do this.
8. It would cost me hundreds of dollars for the bank to search for cancelled checks from 2014. My bank does not provide me with cancelled checks.
Regards,
*** S
We had Ardsley management for the 14 years I have lived at ***. It does not surprise me that we are under OMNI (but they also seem to run a similar racket) out association fees went up more the 5% Every year under the management of Chris N. Alas he wants callers to send an E-mail and ignored most E-Mails. We had a budget of $12,000. one year for snow removal but no explanations to where the non-incurred budget item was re-directed. After 15 years I have thrown away to much money for very little results.
Mr., I am sorry that you did not perceive satisfaction from the services, but the items of your complaint are not decisions that were made by Ardsley Management. *** is governed by a membership elected Board of Managers. The decision to increase the assessment, which is necessary from time to time and was not 5% per year as you claim was made by the Board of Managers. Your claim the Mr. N ignored "most E-mail" is just not factual. We have way that residents are able to report this and it just did not happen. Your comment about the snow budget is not based on fact but opinion. Every owner is given a copy of the final expenses and budget every year. The community also received an audit by an outside firm each year. Discrepancies in the finances did not exist.