Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There has been nothing that would constitute this company from only using their warrantyIT IS NOT A WARRANTY ISSUE IT IS A DEFECTIVE COVER If someone were to put a door or windows in their business or their homes and they were scratched up and defective they certainly wouldn't allow the company to repair them, they would expect them repalced or their money back This is no less than anyone would expect A.R.EHas admitted there is a problem with this tonneau cover They are only trying to be vindictive because I made a post on the facebook explaining my experience with the company They swiftly deleted my post and blocked me for any future post Regards, [redacted]
This complaint has been resolved by our dealer NMTA ( [redacted] ) The [redacted] was included on the email as well as the Revdex.com in Canton Ohio See attached email below from our dealer for the resolution:From: [redacted] Date: August 5, at 12:09:PM EDT To: [redacted] [redacted] Complaint, [redacted] and his wife arrived at NMTA at 10:today August 5, The remaining products he purchased were returned or removedAfter all these procedures were completed the vehicle bed was cleaned and inspected Tail lights , brake lights, turn signals and backup lights we're inspected by both partiesBattery where 12v connections were made was also inspectedOnce agreed everything was satisfactory customer signed a release of liability to NMTAA check was then issued for the total purchased price plus taxCustomers then left at 11:amNo harsh words and he apologized and left our business
The regional sales person for ARE has talked to this customer and the customer told the regional that he was with drawing his Revdex.com complaint because his has worked out the issue and the cap was being taken care ofTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There has been nothing that would constitute this company from only using their warrantyIT IS NOT A WARRANTY ISSUE IT IS A DEFECTIVE COVER If someone were to put a door or windows in their business or their homes and they were scratched up and defective they certainly wouldn't allow the company to repair them, they would expect them repalced or their money back This is no less than anyone would expect A.R.EHas admitted there is a problem with this tonneau cover They are only trying to be vindictive because I made a post on the facebook explaining my experience with the company They swiftly deleted my post and blocked me for any future post Regards, [redacted]
This complaint has been resolved by our dealer NMTA ( [redacted] ) The [redacted] was included on the email as well as the Revdex.com in Canton Ohio See attached email below from our dealer for the resolution:From: [redacted] Date: August 5, at 12:09:PM EDT To: [redacted] [redacted] Complaint, [redacted] and his wife arrived at NMTA at 10:today August 5, The remaining products he purchased were returned or removedAfter all these procedures were completed the vehicle bed was cleaned and inspected Tail lights , brake lights, turn signals and backup lights we're inspected by both partiesBattery where 12v connections were made was also inspectedOnce agreed everything was satisfactory customer signed a release of liability to NMTAA check was then issued for the total purchased price plus taxCustomers then left at 11:amNo harsh words and he apologized and left our business
We will continue to support the customer through our warranty, which can be found here: [redacted] Thanks,The A.R.ETeam
The regional sales person for ARE has talked to this customer and the customer told the regional that he was with drawing his Revdex.com complaint because his has worked out the issue and the cap was being taken care ofTell us why here