O1/28/2017From:Joe Carta RealtyRE: ID# *** *** ** *** To Whom it May Concern: This is in response to the letter submitted by *** *** our tenant currently residing at *** *** *** *** *** *** *** Thank you for this opportunity to respond to Mr***'s
letter. Mr*** claims that I insulted him by saying he could not afford rentTo clarify, what I, MrCarta said to Mr*** regarding this point was that he was adamant about a reduction in rent and the other issues were secondary to the main objective of getting a rent reductionThere was no insult given or intended, only a direct response to his questions on his request for a rent reductionI forwarded Mr***'s request to the owners several times and on each occasion, the rent reduction was deemed unfounded. Mr*** also referenced being locked out of his unitWe strive to be available to all of our tenants throughout the week and on the weekends when necessary and warrantedWe have and will always go the extra mile for our tenants and ownersThere are however, instances when we simply are not on site-after hours and into late eveningSince this complex has been built, we have had instances, Mr*** being one of them in which we were not available to unlock a unit and in the other two cases, these tenants did find their own locksmithWhile we do not and have not offered hour locksmith service to our tenants, we do have procedures in place in cases of emergencies such as flooding, fire, etcI would respectfully like to say, Mr*** locking himself out of his own unit does not constitute an emergencyHowever, we did reimburse Mr*** for the cost of the locksmith and for the inconvenienceI would also like to point out when the locksmith was called out to do the repair on the drilled out lock, Mr*** postponed due to illnessMr*** stated the water sub-meter information not being forwarded to him promptly, to this would agree there was a mistake made and my Office Manager did take responsibility for this immediatelyShe also called and emailed a formal apology to Mr*** and also sent him a gift card as a form of apology for the oversight and to acknowledge the mistake and the inconvenienceMr*** Suggests that I was flippant in my response to his complaint about this mistakeWhen I spoke to Mr***, I directly addressed how the issue was handledThere was a mistake made and there was an apology, Several in fact to Mr***There was no intent other than to state the facts as they occurredO Mr*** stated he asked for contact information for the owners of this building todiscuss the rent reduction and our service and was denied this requestI personally spoke to and emailed the owners several times to discuss Mr***'s request and his ComplaintsOn these occasions followwith Mr***, in a face to face meeting and via phone conversationsIn each case I advised him that the partnership deemed his request for rent reduction unfoundedI also forwarded Mr***'s request for the owner's information to the owners who asked that we as the property managers act on their behalf and answer to Mr***This information was also passed on to Mr***O Mr*** complained about a smell emanating from the trash roomInterestingly enough, after receiving this letter I went directly over to our tenant that lives right above the trash room and asked specifically if there was any odor or any other issues with the trash room and she confirmed no smell and no issuesI would like to add, the previous tenants in this same unit did not ever complain about smell in the trash roomHad received any complaints, I would have addressed this issue immediately with our on-site maintenance manOur on-site maintenance man is on-site days a week and works diligently to make sure the trash room is devoid of smell and cleanAlso, I would like to point out that we did not receive a complaint from Mr*** about the smell in the summer months as he stated in the letter. O Mr*** also mentioned that we could not tell him why the rent for his unit versus2nd floor was so differentI did in fact confirm the reason with him several timesAs Mr*** is well aware, these are top floor units and do have views and verandas whereas 2" floor units do not, so the rent is and will be reflective of thatIn Mr***'s case, he has a corner unit with great veranda views. Mr*** complained about the rent amount versus premium customer serviceI respectfully would respond, premium customer service is subjectiveI along with my staff have been managing this complex for over yearsWe watched this building being built so have taken and will continue to take great pride and care in serving our residential tenants and our owners effectively and with great considerationWe do not take this responsibility lightly. thank you again for this opportunity to respond.Sincerely,Joe Carta/Owner Joe Carta Realty
02/18/2017 In response to Mr. [redacted] As I referenced in my first response to Mr. [redacted], we do in fact have “basic services”. Here are some of those services: · 24 hour on call service in cases of emergency such as flooding, fire etc . Mr. [redacted] mentioned we do not have any after-hours lock-out services in place, he is correct on that point. What I have offered to Mr. [redacted] and to all of our tenants is my personal cell number that they can and have called and texted with questions or concerns. On the night in question, Mr. [redacted] did not call or text me. I would like to point out, Mr. [redacted] has contacted me on my cell phone previously. · On-site maintenance person 5 days a week and weekends in cases of emergency. · Trash pick-up both “regular” trash-4 days and “recycle”- 3 days throughout the week. · Weekly landscape maintenance and a pet relief station that is cleaned on a daily basis. Mr. [redacted] states that we do not have basic common courtesy and questions what is so great about my company. To this I will say when Mr. [redacted] came in to the office for our face-to-face meeting he did complement both our on-site maintenance person and our front office receptionist. It seems Mr. [redacted]’s opinion of my company and staff changed once he was denied his request of rent reduction. I would like to close with just this, the services we offer at [redacted] Commons are second to none, I know this as our office is located directly across the street from this complex and my Staff and I have constant interaction with our on-site maintenance person as well as contact with vendors, occupying tenants and the [redacted] Community as a whole. All of our tenants have used or have been offered my personal cell number which is in direct conflict with Mr. [redacted]’s statement. The real heart of the [redacted]er is that Mr. [redacted] wants his rent reduced and the ownership has denied this request on numerous occasions and this is how Mr. [redacted] is manifesting his unhappiness. At the time of his lease signing, Mr. [redacted] did negotiate in good faith which allowed for rent credits and now his intention is to renegotiate a rent reduction yet again. Thank you for the opportunity to respond. Sincerely, Joe Carta/Owner Joe Carta Realty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response by Joe Carta of Joe Carta Realty is a lot of talk and no action. At the end of the day there's still no basic services offered such as lockout procedures, an after hours emergency phone number or even basic common courtesy from Joe Carta staff. I also find it frustrating that mr. Carta provides no proof of any of the things that he says are so great about Joe Carta Realty. He does nothing more than talk out both sides of his mouth and provide no real solution to legitimate problems.
Regards,
[redacted]
O1/28/2017From:Joe Carta RealtyRE: ID# *** *** ** *** To Whom it May Concern: This is in response to the letter submitted by *** *** our tenant currently residing at *** *** *** *** *** *** *** Thank you for this opportunity to respond to Mr***'s
letter. Mr*** claims that I insulted him by saying he could not afford rentTo clarify, what I, MrCarta said to Mr*** regarding this point was that he was adamant about a reduction in rent and the other issues were secondary to the main objective of getting a rent reductionThere was no insult given or intended, only a direct response to his questions on his request for a rent reductionI forwarded Mr***'s request to the owners several times and on each occasion, the rent reduction was deemed unfounded. Mr*** also referenced being locked out of his unitWe strive to be available to all of our tenants throughout the week and on the weekends when necessary and warrantedWe have and will always go the extra mile for our tenants and ownersThere are however, instances when we simply are not on site-after hours and into late eveningSince this complex has been built, we have had instances, Mr*** being one of them in which we were not available to unlock a unit and in the other two cases, these tenants did find their own locksmithWhile we do not and have not offered hour locksmith service to our tenants, we do have procedures in place in cases of emergencies such as flooding, fire, etcI would respectfully like to say, Mr*** locking himself out of his own unit does not constitute an emergencyHowever, we did reimburse Mr*** for the cost of the locksmith and for the inconvenienceI would also like to point out when the locksmith was called out to do the repair on the drilled out lock, Mr*** postponed due to illnessMr*** stated the water sub-meter information not being forwarded to him promptly, to this would agree there was a mistake made and my Office Manager did take responsibility for this immediatelyShe also called and emailed a formal apology to Mr*** and also sent him a gift card as a form of apology for the oversight and to acknowledge the mistake and the inconvenienceMr*** Suggests that I was flippant in my response to his complaint about this mistakeWhen I spoke to Mr***, I directly addressed how the issue was handledThere was a mistake made and there was an apology, Several in fact to Mr***There was no intent other than to state the facts as they occurredO Mr*** stated he asked for contact information for the owners of this building todiscuss the rent reduction and our service and was denied this requestI personally spoke to and emailed the owners several times to discuss Mr***'s request and his ComplaintsOn these occasions followwith Mr***, in a face to face meeting and via phone conversationsIn each case I advised him that the partnership deemed his request for rent reduction unfoundedI also forwarded Mr***'s request for the owner's information to the owners who asked that we as the property managers act on their behalf and answer to Mr***This information was also passed on to Mr***O Mr*** complained about a smell emanating from the trash roomInterestingly enough, after receiving this letter I went directly over to our tenant that lives right above the trash room and asked specifically if there was any odor or any other issues with the trash room and she confirmed no smell and no issuesI would like to add, the previous tenants in this same unit did not ever complain about smell in the trash roomHad received any complaints, I would have addressed this issue immediately with our on-site maintenance manOur on-site maintenance man is on-site days a week and works diligently to make sure the trash room is devoid of smell and cleanAlso, I would like to point out that we did not receive a complaint from Mr*** about the smell in the summer months as he stated in the letter. O Mr*** also mentioned that we could not tell him why the rent for his unit versus2nd floor was so differentI did in fact confirm the reason with him several timesAs Mr*** is well aware, these are top floor units and do have views and verandas whereas 2" floor units do not, so the rent is and will be reflective of thatIn Mr***'s case, he has a corner unit with great veranda views. Mr*** complained about the rent amount versus premium customer serviceI respectfully would respond, premium customer service is subjectiveI along with my staff have been managing this complex for over yearsWe watched this building being built so have taken and will continue to take great pride and care in serving our residential tenants and our owners effectively and with great considerationWe do not take this responsibility lightly. thank you again for this opportunity to respond.Sincerely,Joe Carta/Owner Joe Carta Realty
02/18/2017 In response to Mr. [redacted] As I referenced in my first response to Mr. [redacted], we do in fact have “basic services”. Here are some of those services: · 24 hour on call service in cases of emergency such as flooding, fire etc . Mr. [redacted] mentioned we do not have any after-hours lock-out services in place, he is correct on that point. What I have offered to Mr. [redacted] and to all of our tenants is my personal cell number that they can and have called and texted with questions or concerns. On the night in question, Mr. [redacted] did not call or text me. I would like to point out, Mr. [redacted] has contacted me on my cell phone previously. · On-site maintenance person 5 days a week and weekends in cases of emergency. · Trash pick-up both “regular” trash-4 days and “recycle”- 3 days throughout the week. · Weekly landscape maintenance and a pet relief station that is cleaned on a daily basis. Mr. [redacted] states that we do not have basic common courtesy and questions what is so great about my company. To this I will say when Mr. [redacted] came in to the office for our face-to-face meeting he did complement both our on-site maintenance person and our front office receptionist. It seems Mr. [redacted]’s opinion of my company and staff changed once he was denied his request of rent reduction. I would like to close with just this, the services we offer at [redacted] Commons are second to none, I know this as our office is located directly across the street from this complex and my Staff and I have constant interaction with our on-site maintenance person as well as contact with vendors, occupying tenants and the [redacted] Community as a whole. All of our tenants have used or have been offered my personal cell number which is in direct conflict with Mr. [redacted]’s statement. The real heart of the [redacted]er is that Mr. [redacted] wants his rent reduced and the ownership has denied this request on numerous occasions and this is how Mr. [redacted] is manifesting his unhappiness. At the time of his lease signing, Mr. [redacted] did negotiate in good faith which allowed for rent credits and now his intention is to renegotiate a rent reduction yet again. Thank you for the opportunity to respond. Sincerely, Joe Carta/Owner Joe Carta Realty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response by Joe Carta of Joe Carta Realty is a lot of talk and no action. At the end of the day there's still no basic services offered such as lockout procedures, an after hours emergency phone number or even basic common courtesy from Joe Carta staff. I also find it frustrating that mr. Carta provides no proof of any of the things that he says are so great about Joe Carta Realty. He does nothing more than talk out both sides of his mouth and provide no real solution to legitimate problems.
Regards,
[redacted]