I'm jumping on the band wagon - the customer service here is horrible. I ordered a full AR 15 throwback upper with complete lower kit (about $700) over 6 months ago and have not heard anything from them. I've called (and called and called)- only been able to reach the full inbox for their customer service or "Bill's" voicemail. No call back, of course. I emailed in February, and received this response: "Sorry for the delay we are waiting on a few more parts to come in so we can finish and ship your full order. Again I apologize for the long delay." this was from "Zay" in February. I have not heard a word since then. I've asked numerous times for a refund or an estimated date of delivery. This customer service is appalling and i'm sad to see a previously reputable company fall like this. Stay away if you don't want to waste your money!!
I'm jumping on the band wagon - the customer service here is horrible. I ordered a full AR 15 throwback upper with complete lower kit (about $700) over 6 months ago and have not heard anything from them. I've called (and called and called)- only been able to reach the full inbox for their customer service or "Bill's" voicemail. No call back, of course. I emailed in February, and received this response: "Sorry for the delay we are waiting on a few more parts to come in so we can finish and ship your full order. Again I apologize for the long delay." this was from "Zay" in February. I have not heard a word since then. I've asked numerous times for a refund or an estimated date of delivery. This customer service is appalling and i'm sad to see a previously reputable company fall like this. Stay away if you don't want to waste your money!!