Area Communications Company

To Revdex.com and Mrs. [redacted]:After reviewing the activity centering around this complaint, it became obvious to me that our office did not follow proper protocol. All the necessary steps were performed to get Mrs. [redacted] her initial overpayment, but the refund request was not given to our accounting department properly.Therefore, for the inconvenience we have caused Mrs. [redacted]s, I authorized a refund of $620.96 to be refunded to her credit card. Yesterday, July 12th, that transaction was processed through our accounting department and she should be able to confirm this with her credit card company.Again, I apologize for our failures and the loss of confidence Mrs. [redacted]s has in our company.I truly hope that we can have an opportunity in the future to restore her faith in COIT.Sincerely,Brad [redacted]Chief Operating OfficerCoit Cleaning & Restoration216-626-0040 Office[redacted] Cell

My name is Brad [redacted] and I am the COO of COIT Cleaning and Restoration.  I am going to handle this issue personally and am looking into the events described by Mrs. [redacted] in her complaint.I would expect to have this resolved by Tuesday, July 10. It sounds as if we dropped the ball and...

someone will be held accountable. I just want to make sure I have all the facts before I address the desired settlement.Thank you for making me aware of this situation. we do not conduct business like this and I apologize for the aggrevation and inconvenience we have caused you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 The complaint is resolved I received my refund thank you 
Regards,
[redacted]

To: Revdex.com From [redacted], Coit Operations Manager: On Dec. 17th, I spoke to Mr [redacted] and he related the issue as he sees it (feels we are overpriced and that there should not be that great of a discrepancy between cleaners).
I acknowledged the concern and stressed that I want him to get...

value from our cleaning (especially because he wanted [redacted], but could not get an appt) but could not and would not compete with [redacted] on price. I did research the invoice and found nothing outside of our regular pricing and standards.
He acknowledged that he understood he was under no obligation to complete the work and agreed to the price as quoted.
As an act of good faith I offered to clean an area (that [redacted], a Coit technician, had estimated but not completed) at no charge at a later date in hopes that we could earn his business in the future and he was very happy with that arrangement!
Thank you, [redacted]