Area Publications

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ the customer ordered this on 5/20/She gave out her visa card and her date of birth along with her address to send the magazines toWe have not heard from the customer until she called on 9/14/to cancel the accountI explained to her it was past the cancellation period which is daysI tried to offer a settlement for and she would still get the magazinesShe refused to pay anything at that timeI advised the account will go to collectionsShe then asked to speak to the supervisorI explained I wasShe asked to speak to my bossI explained he is out of the office and he doesnt handle customer serviceI gave her the address to send any complaint she might have and that was the end of the callHer account has gone to 3rd party collectionsWe have already paid for the subscriptionWe dont get a refund thats why we have a cancellation periodIf you have any questions, feel free to call [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/28) */ Thank you for being so efficientHowever, I feel the initial phone call I got was very misleadingI would like to see a copy where Area Publications has paid for the year magazine subscription I agreed toIf this is not the case I believe I should be allowed to cancel the remainder of said subscription ***copied and pasted from email Final Business Response / [redacted] (4000, 13, 2015/09/28) */ Our company has a cancellation period of business daysWhich you agreed with when you ordered the subscription from usWe do not have to provide records of us paying for the magazinesWe have paid for them and you will need to pay the remaining portion of your contract with usThis is why we have the cancellation period in placeThank you

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ we have cancelled her accountand all refunds have been made Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/11/17) */

The cusomer ordered magazines from our company when we called her on 3/14/she sighed up for for payments and she would get magazines for yearsShe made monthly payments for monthsI spoke to the customer and daughter on 9/21/The daughter said to cancel and her mother never ordered thisI advised she did order this the customer gave out all her personal information on 3/14/They requested to cancelI advised we will cancel remaining portion of contract out but no refund will be given at this time because we have already paid for the subscription the customer orderedSo at this time the account is cancelledIf you have any questions, feel free to call ###-###-####Sincerely, Barbie [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ We have cancelled the acct for the customer Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/17) */ Final Consumer Response / [redacted] (3000, 11, 2015/12/28) */ On 12/we received a collections notice saying that we owed $We should not owe anythingWe have never received any policy information from Area Publications about why we should pay them any more moneyIf they want us to pay anything they should have to prove it I am not satisfied by this response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will close the complaint now, however, if I receive anymore phone calls, or complaints further litigation will continueThank you

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ I spoke to the customer in regards to his acct and advised him will send a switch list of the magazines and the magazines hes receivingWe are not able to cancel because its past the cancellation periodthis acct was opened back in June of We can stop billing the customer if he would likeBut we are not able to cancel and if the customer doesn't make his monthly payments then the acct will go to collectionsIf you have any questions, feel free to call [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThought it seems I have no other choice but continue paying on this scam

I spoke with the customers wife yesterday and advised will cancel the account outAt this time the account is cancelledWe also refunded payments of to the customers card.If you have any questions, feel free to call ###-###-#### Sincerely, Barbie [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ We have already cancelled and refunded the payments we did this the day we spoke to the customerIf you have any questions, feel free to call [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The credit has not been received as of today, 7-19-Original debit card was de-activated, so delay may be in processing and mailing a checkOnce credit is received, resolution will be acceptable Final Business Response / [redacted] (4000, 9, 2015/07/28) */ The customer will have to call their bank to see where credit isWe summited the creditEven if card is no longer active it will still get to thew cusomerThe bank will have to take care of this matter we did what we needed to do by issueing the credit Final Consumer Response / [redacted] (2000, 11, 2015/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) $credit was posted to my account on 8-6-Thank you for your co-operation and assistance

This account was not a renewalIt was a new account that the customer decided to pay a % discount onHe agreed to paysettle the account outThen we recieved a charge back on the accountI called the customer to ask him why he disputed the transactionThats when he went into the explaination of this being a renewalI tried to reason with the customer but the customer got very rudeI explained to the customer the balance was due and if it wasnt paid that the account will go to third party collectionsAt this time the account is at the third party agencyThe customer will have to work out payment with themWhen a customer orders a subscription through our company, We pay for the subscription up front and the customer pays monthly payments going forwardWe offered the customer % off his balanceWe are not able to lower that settlement and we are not able to cancel the account due to us paying for the subscription and we do not get refundsIf you have questions, feel free to call ###-###-#### Sincerely, Barbie [redacted]

we have cancelled the account for the customerIf you have any other questions, feel free to call [redacted] sincerely, [redacted]

We have cancelled this account when we spoke to the daughter about her mothers accountIf you have any questions, feel free to call ###-###-####

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ we never recieved any phone calls or messages from the customer about cancellingWe have cancelled the account and pulled it from third party Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/23) */ I have received your letter dated September 10, concerning my case # [redacted] vs Area Publications IncI read the response from Area Publications Incstating "We never received any phone calls or messages from the customer about canceling"This is a bold face lie and I have copies of my phone records verifying the date & time and call length to the (888) [redacted] phone # from my home phone #I also attempted two calls on my cell phone [redacted] on 6/23/2015, all I have on those two calls, is a call log on my phone showing the time, date, and call lengthI am not sure I can get a paper record of the calls as this is a Trac Phone accountI have included this information in the attachmentPDF #& PDF #show the calls placedThe other PDF's are just part of my Vonage Phone RecordsI whited out calls not concerning this issueThis Company again needs to be fined, and I am serious, that I am demanding they pay me $5,for the stress, the hassle, as well as the problems of having to take time off from work to have my bank card # changed, and then having to deal with a Collection letter and phone call to a Collection Law Firm trying to clear this upThank you for your time [redacted] Final Business Response / [redacted] (4000, 14, 2015/09/28) */ We have no records that you have calledMeaning you didnt talk to anyone at our officeAt this time the account has been cancelledWe DO NOT OWE you ANY monies at this timeHave a great day!!

We have not done any thing wrong on this accountYou are mistaken on who contacted youWe only offered one settelment and that was for your only account you had with usAt this time we will pull the account from collections and will cancel the remaining payments owedAt this time your account will be closed

I have contacted the collection agency and cancelled the account If you have any questions, feel free to call ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you! !

The customer ordered this on 10/19/He signed up for for monthsHe made five payments and then stoppedWe never heard from the customer, the customer never called in to discuss behind balanceAt this time the balance is dueThis is not something we can cancel due to it being past the day cancellation periodIf you have any questions, feel free to call ###-###-####

I am rejecting this response because: Barbie, I have spoken to [redacted] again today 5/23/Nobody has contacted them regarding my account that you assured me would be closed when we spoke last weekIf you could please make this some kind of priority and clear this up it would be appreciatedAlso I had never received any magazines you said you sent but that's water under the bridge at this pointPlease everyday you don't get this cleared up is another day I have an account in collections

Thank you for the information The account is under [redacted] ***She ordered this account on 4/21/We have tried to get in contact with the customer but the home number was disconnectedSorry to hear about the loss of your mother At this time We will cancel the remaining portion of the contract and remove the accounts from collectionsAt this time no refund will be made due to customer ordering theseWe paid for the product and provided a service we dont get refundedIf you have any questions, feel free to call ###-###-####